Ethics

Question 1

An example behaviour of Rule 5

Answer 1

In my current firm I am responsible for managing the social media. I ensure that all information released to the public is true and correct

If a professional is acting in a way which isn’t promoted I will report this to a more senior colleague

Question 2

Example behaviour of Rule 4

Answer 2

When my line manager was on maternity leave I ensured the office was an inclusive environment on KIT days

I also ensured that the handover on her return was as smooth as possible

Question 3

Example behaviour of Rule 2

Answer 3

Undertaking regular CPD

e.g. listening to the farmers weekly podcast

Question 4

Example behaviour of Rule 3

Answer 4

3 rings rule

30 min call back policy

Question 5

Example behaviour of Rule 1

Answer 5

Ensure all information is included on property brochures

E.g. Hyde Lane, Cheltenham

Question 6

What is Rule 1

Answer 6

Members and firms must be honest, act with integrity and comply with their professional obligations, including obligations to the RICS

Question 7

What is Rule 2

Answer 7

Members and firms must maintain their professional competence and ensure that services are provided by competent individuals who have the necessary expertise

Question 8

What is Rule 3

Answer 8

Members and firms must provide good quality and diligent service

Question 9

What is Rule 4

Answer 9

Members and firms must treat others with respect and encourage diversity and inclusion

Question 10

What is Rule 5

Answer 10

Members and firms must act in the public interest, take responsibility for their actions, prevent harm and maintain public confidence in the profession

Question 11

What is your firms complaint handling procedure

Answer 11

• Letter of acknowledgement within 3 days
• Investigation of complaint by office manager with written report with in 15 days
• If still not satisfied, an independent review is needed. Refer to the Redress scheme or The Centre for Effective Dispute Resolution

Question 12

When did the rules of conduct take effect from

Answer 12

1st February 2022

Question 13

What are the ethical principles that the rules of conduct are based on

Answer 13

Honesty
Integrity
Competence
Service
Respect
Responsibility

Question 14

What is a conflict of interest

Answer 14

Arises where there may be an actual, perceived or potential risk that that professional judgement of an RICS member or firm will be compromised when undertaking work

Question 15

What is the RICS professional statement on conflicts

Answer 15

RICS Conflicts of Interest Global 2017
- Effective from 1st January 2018