ESTABLISHING CREDIBILITY

Question 1

WHAT IS CREDIBILITY?

Answer 1

• Your reputation for being trustworthy

- The degree to which others believe or trust in you

Question 2

WHAT ARE THE COMPONENTS OF CREDIBILITY?

Answer 2

1. Competence
2. Caring
3. Character

Question 3

WHAT IS COMPETENCE? EXPLAIN A BIT.

Answer 3

Competence is the knowledge and skills needed to accomplish business tasks, approach business problems and get a job done.

It will judge based on your track record of success and achievement.

Question 4

HOW TO ESTABLISH COMPETENCE?

Answer 4

Through study, observation and practice and real-world business experience

1. Focus on action
2. Emphasis on results

Question 5

WHAT IS CARING?

Answer 5

Caring implies understanding the interests of others, cultivating a sense of community, giving to others and showing generosity.

Question 6

WHAT DOES IT MEANS BY CHARACTER?

Answer 6

Character is a reputation of staying true to commitments made to stakeholders and adhering to high moral and ethical values.

Question 7

WHAT IS BUSINESS ETHICS?

Answer 7

Business ethics are the commonly accepted beliefs and principles in the business community for acceptable behaviour.

Question 8

WHAT DOES IT MEANS BY TRANSPARENCY?

Answer 8

Transparency involves sharing all relevant information with stakeholders.

Question 9

WHAT IS CORPORATE AND PERSONAL VALUES?

Answer 9

Corporate values are the stated and lived values of a company.

Personal values are values that individuals prioritize and adhere to.

Question 10

FAIRNESS IN BUSINESS COMMUNICATION?

Answer 10

Facts - How factual your communication is?
Access - How accessible or transparent are your motives, reasoning and information?
Impacts - How does your communication impact stakeholders?
Respect - How respectful is your communication?