Essex Values Flashcards
Empathy
Awareness of emotion and attempt to understand how they feel.
‘Why are you scared?’ ‘we wont be drilling today’ Discuss procedure and other options
Compassion
Recognise suffering of others and take action to help.
Open door, be kind, say encouraging words and be a caring nurse.
Dignity
Treat people with respect. Be concerned with how people feel, think and behave.
Privacy, shutting door, wiping face, when talking/listening make sure you care.
Diversity
Everyone is different and has different needs (race, age, gender pregnant)
Demographics (NHS or Private)
Treat everyone the same but tailor it to their needs.
Older people may have trouble hearing, talk louder and slower to them.
Respect
Due regards for feelings, wishes and kind regards of others.
Truly listening to someone, not ignoring thrm or pretending to listen.
