ESIM Dictionary Flashcards
What is B2B?
Business to business
What is B2C?
Business to customer
What is Business processes?
It refers to the manner in which work is organized, coordinated, and focused to produce a valuable product or service. supported by flows of
material, information, and knowledge among the participants.
What is TPS (Transaction processing systems) ?
A system that keeps track of the elementary activities and transactions of the organization, such as sales, receipts, cash deposits, payroll, credit decisions, and the flow of materials in a factory.
What is BIS (Business intelligence system) ?
It helps with monitoring, controlling, decision-making, and administrative activities
What is MIS
(management information systems) ?
MIS summarize and report on the company’s basic operations using data
supplied by transaction processing systems. The basic transaction data from TPS are compressed and usually presented in reports that are produced on a regular schedule (Most MIS use simple routines, such as summaries and comparisons, as opposed to sophisticated mathematical models or statistical techniques)
What is DSS (Decision-support systems) ?
Try to answer questions such as these: What would be the impact on production schedules if we were to double sales in the month of December? What would happen to our return on investment if a factory schedule were delayed for six months? (Usually combine info from TPS And MIS with external info)
What is ESS (Executive support systems) ?
Address nonroutine decisions requiring judgment, evaluation,
and insight because there is no agreed-on procedure for arriving at a solution (For Senior Management)
What is enterprise applications?
Systems that span functional areas, focus on executing business processes across the business firm, and include all levels of management.
What is SCM (Supply Chain Management Systems) ?
systems help suppliers, purchasing firms, distributors, and logistics companies share information about orders, production, inventory levels, and delivery of products and services so they can source, produce, and deliver goods and services efficiently.
What is CRM (Customer Relationship Management Systems) ?
CRM systems provide information to coordinate all of the
business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention. This information helps firms identify, attract, and retain the most profitable customers; provide better service to existing customers; and increase sales.
What is KMS (Knowledge Management Systems) ?
enable organizations to better manage processes for capturing and applying knowledge and expertise. These systems collect all relevant knowledge and experience in the firm and make it available wherever and whenever it is needed to improve business processes and management decisions. They also link the firm to external sources of knowledge.
