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Sgts Exam Policy 2020 > EPS Chapter 1 > Flashcards

EPS Chapter 1 Flashcards

1
Q

Accountability is such that there are five levels, what are they?

Chapter 1 P16

A

Personal, Individual, Team, Organizational, and Stake Holders

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2
Q

The acronym Hu-Tack stands for what?

Chapter 1 P20

A

Human, Tactical, Affective, Conceptual and Knowledge

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3
Q

Regarding Hu-Tack, loyalty, interpreting, solving problems, prioritizing problems, identification of objectives, decision making, assessment and analysis refers to what?

Chapter 1 P20

A

Conceptual

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4
Q

Regarding Hu-Tack, critically reviewing reports, directing, evaluating, organizing work, scheduling training, provides administrative credibility and policy implementation refers to what?

Chapter 1 P20

A

Knowledge

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5
Q

Regarding Hu-Tack, attitudes, empathy, equality, fairness, integrity, interrelations, and values refers to what?
Chapter 1 P20

A

Affective

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6
Q

Regarding Hu-Tack, coaching, communicating, counselling, mentoring, delegating, integrating, leading and resolving conflict refers to what?

Chapter 1 P20

A

Human

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7
Q

Regarding Hu-Tack, capabilities, control, expertise, procedures, task orientation, and techniques refers to what?

Chapter 1 P20

A

Tactical

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8
Q

This managerial characteristic of Hu-Tack is emotion based?

Chapter 1 P24

A

Affective (Affective Skills)

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9
Q

The core of successful police supervision is a consideration of this regarding Hu-Tack? Standards must be established, tasks analyzed, and expectations communicated.

Chapter 1 P22

A

Human Skills

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10
Q

This comes into play when it is necessary to apply leadership that enables one to control a situation and accomplish a mission in a field situation, regarding Hu-Tack?

Chapter 1 P23

A

Tactical (Tactical Skills)

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11
Q

This consumes the least amount of the first-line supervisor’s time. However, they are essential skills in Hu-Tack.

A

Conceptual

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12
Q

This is the ethical standard that management must convey to ever member of the department that governs each and every action taken when performing law enforcement duties. Management must also expect every supervisor to be a role model when it comes to ___ both on and off the job?

Same answer.

Chapter 1 P32

A

Intergrity

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13
Q

This is the cornerstone of character. It is an indispensable characteristic of a positive working relationship between differing levels of management.

Chapter 1 P31

A

Loyalty

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14
Q

Managements Expectations of the Supervisor include these there things?

A

Positive Attitude, Loyalty and Performance

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15
Q

This new set of values have entered the organizational setting. Many want a part of the action. This is the opening of the decision-making process to employees, and supervisors should train and critique officers in the process of decision making?

Chapter 1 P39

A

Participation

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16
Q

This is the managers expectation of the thorough completion of tasks on time?

Chapter 1 P33

A

Performance

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17
Q

Viewing things in this manner, or frame of reference focuses energies where they are needed to enhance policy implementation successfully. This can also be contagious and will have a strong influence on working relationships.

Chapter 1 P30

A

Positive Attitude

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18
Q

This type of behavior must be the standard that governs every public contact?

Chapter 1 P 8/9

A

Ethical Behavior

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19
Q

This describes the conversion from a line position to first-line supervisor which brings numerous rewards, but it also exacts a price.

Chapter 1 P11

A

Transformation

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20
Q

This refers to the obligation a person, group, or organization assumes for the execution of authority and/or fulfillment of responsibility? Includes Answering, Reporting, Assuming Liability

Chapter 1 P15

A

Accountability

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21
Q

The real goal of the _______ process is maximizing achievement through goal attainment?

Chapter 1 P16

A

accountability

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22
Q

The real goal of the _______ process is maximizing achievement through goal attainment?

Chapter 1 P16

A

accountability

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23
Q

____ can create organizational imbalance, splinter the organization, and inhibit the institution of a positive accountability environment?

Chapter 1 P18

A

Inequity

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24
Q

Managements Expectations of the Supervisor includes that supervisors serve as a communication link between the ___ and hire management?

Chapter 1 P30

A

line

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25
Q

Generally speaking, it can be assumed that ___ percent of employees will respond to positive efforts by the supervisor?

Chapter 1 P36

A

85%

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26
Q

Generally speaking, it can be assumed that ___ percent of employees will respond to positive efforts by the supervisor?

Chapter 1 P36

A

85%

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27
Q

Acquisition of new skills, attainment of individual goals, fulfilling and consequential work, involvement in decision making, opportunity to excel, use of skills and expertise, recognition, responsibility, self-management and vision are components of which?

  1. supervision
  2. Old style officer behavior
  3. New style officer behavior

Chapter 1 P38

A

New, 21st century Officer Behavior

28
Q

When first-line supervisors were asked to identify the most important functions they performed, it was found that the vast majority had to do with the resolution of this?

Chapter 1 P40

A

Conflict, Conflict Resolution

29
Q

This describes which? Careful consideration of how their actions impact others, cooperation, coordination, focusing on work, not personalities, joint problem resolution, positive working relationships, sharing of information and ideas.

  1. Peer Expectations of the Supervisor
  2. Functions Subordinates wish to see
  3. What management wants from first-line supervisors

Chapter 1 P43

A
  1. Peer Expectations of the supervisor or known as What Peers Want from other Supervisors
30
Q

It has been estimated that this percent of a supervisors time is spent in resolving conflict?

Chapter 1 P42

A

73%

31
Q

According to the text, fist line supervisors are:

A. a non-integral part of management
B. indirectly responsible for improving the quality of work life.
c. integral part of management
d. a necessary evil.

A

C. Integral part of management

32
Q

____is what most first line supervisors deal with in the workplace. The greater the supervisor’s knowledge in this area , the greater the prospect that both individual and organizational goals will be obtained.

A. paperwork
B. Scheduling
C. Task Selection
D. Human Behavior

A

D. Human Behavior.

33
Q

If supervisors are successful in the performance of their duties,

A. they will be promoted quickly
B. the organization will become more effective
C. they will play a minor role in responding to change that impacts the organization
D. thy will receive additional training with 1 year after being promoted

A

B. the organization will become more effective

34
Q

Transition from a line position to a first line supervisor means that, administratively, supervisors,

A.should distance themselves from officers
B. should not be involved in the decision-making process
C. must not become part of mangement
D. usually head a given operation and become part of managment

A

D. usually head a given operation and become part of management

35
Q

Conversion to the position of first line supervisor
A. presents little challenge
B. demands the ability to accept and adapt to change
C. should be accomplished with very little effort
D. may never be attained if the ecology of the organization is known

A

B. demands the ability to accept and adapt to change

36
Q

Affective skills deal with

a. emotions, agency goals, values
b. attitudes, interpretation, analysis
c. analysis, interpretation, resolution
d. emotions, values, attitudes

A

d. emotions, values, attitudes

37
Q

Knowledge based skills deal with

a. emotions, agency goals, values
b. attitudes, interpretation, analysis
c. analysis, interpretation, resolution
d. emotions, values, attitudes

A

c. analysis, interpretation, resolution

38
Q

Supervisors demonstrating knowledge based skills will

a. provide officers with appropriate administrative and technical support
b. possibly consider each officer’s workload, but not as a priority
c. show an interest in seeing that their efforts carry out assignment if time permits
d. implement departmental policy and procedures at all costs

A

a. provide officers with appropriate administrative and technical support

39
Q

In order for supervisors to accomplish work through people, they must

a. know the abilities and limitations of each employee
b. apply different standards for each employee
c. set standards higher than capabilities to build in challenges for employees.
d. all of the above

A

a. know the abilities and limitations of each employee

40
Q

Supervisors demonstrating human skills should

a. not discuss problems with subordinates
b. perform as professionals and set that standards for employees
c. order the officers to get counseling when problems arise.
d. encourage peer pressure as a means of motivation

A

b. perform as professionals and set that standards for employees

41
Q

The first line supervisor is in the best position to ____conflicts between specialized police units by using conceptualization techniques.

a. identify and assess
b. assess and discipline
c. discipline and resolve
d. identify and resolve

A

d.identify and resolve

42
Q

When a new policy or GO is promulgated, the best way to react is to

a. distribute the written policy to subordinates and refrain from any discussion
b. distribute the written policy and point out the weakness in the policy, so that the subordinates know the problems with the implementation
c. distribute the policy and any + or - research that you have received on the change, so that the subordinates recognize that you are knowledgeable about the new policy
d. be positive, distribute the policy, and respond based on a critical evaluation of ways, which will ensure that the policy is workable

A

d. be positive, distribute the policy, and respond based on a critical evaluation of ways, which will ensure that the policy is workable

43
Q

First line supervisors are at a fulcrum point between management and line operations, and therefore must

a. identify problem employees to upper management immediately
b. accomplish the tasks of interpreting rules, regulations and policies
c. insulate themselves from undue influence from above and below
d. find out about problems with subordinates first, so that discipline can be given and the supervisor will look favorable to management

A

b.accomplish the tasks of interpreting rules, regulations and policies

44
Q

A failure by a subordinate to perform at acceptable levels must be

a. confronted and resolved in favor of the organization
b. reviewed by the supervisor and then standards re-evaluated to fit the individual needs of the employee
c. resolved with discipline to set an example for the rest
d. ignored and the employee watched for improvement over time

A

a.confronted and resolved in favor of the organization

45
Q

In order for officers to feel a part of the organization

a. they should be allowed to achieve individual needs even if agency needs are put on hold.
b. satisfying organizational goals must be their focus
c. job satisfaction should be accomplished by allowing officers to achieve individual needs while organizational needs are satisfied

A

c. job satisfaction should be accomplished by allowing officers to achieve individual needs while organizational needs are satisfied

46
Q

Progressive police agencies open the decision-making process to

a. all employees
b. employees who are loyal to the administrators
c. employees who have first hand knowledge and are allowed to study problems confronting the agency
d. first line supervisors and above in rank

A

c. employees who have first hand knowledge and are allowed to study problems confronting the agency

47
Q

The real byproduct of participative management is that
it
a shifts the burden off top administrators
b.creates a work environment in which officers want to work
c. requires more supervisors to get the job done
d requires an overhaul of human nature

A

b.creates a work environment in which officers want to work

48
Q

Successful accomplishment of tasks and goal attainment requires

a. no consideration given as to how the supervisor’s actions affect the duties of others
b. coordination and cooperation between supervisors
c. a strict code of order giving and follow-up
d. that the supervisor report only to the chief to avoid miscommunication

A

b. coordination and cooperation between supervisors

49
Q

Successful deals with peers require

a. management by discipline
b. information hoarding
c. independent problem solving
d. joint resolution of problems

A

d. joint resolution of problems

50
Q

The authors stress that a positive method for discussion before implementation of a new policy is the

a. end of shift briefing
b. beginning of shift briefing
c. conference setting
d. memorandum of understanding

A

c. conference setting

51
Q

T/F, It is necessary for a supervisor to consider both the social needs of the officers and the tasks to be performed

A

T

52
Q

T/F, transition to the position of a first line supervisor is fraught with difficulty for most individuals

A

T

53
Q

T/F, Good supervision is the result of the serious application of one’s knowledge about human behavior to the work situation

A

T

54
Q

T/F, a first line supervisor must become personally acquainted with each employee and treat them as individuals

A

T

55
Q

T/F, According to book, middle and top management want to believe that rules are supported by first line supervisors

A

T

56
Q

T/F, supervisors should be able to stereotype the manager in order to better understand that managers’s management method

A

F

57
Q

T/F, an effective first line supervisor will identify his or her own style of management and stick with it no matter what the individual situation presents in order to show consistency

A

F

58
Q

T/F, First line supervisors should project an air of caring by being constantly available for help and guidance and by accepting and resolving problems as they occur, while exhibiting a genuine desire trust each employee

A

T

59
Q

T/F, first line sup. must learn that employee complaints are just grip sessions for the employee and require no supervisor action

A

F

60
Q

T/F, According to book, the supervisor’s position is one of conflict identification and resolution

A

T

61
Q

T/F, focusing on the work to be done, rather that the personalities of those involved results in positive relationships with peers

A

T

62
Q

T/F, A supervisors success depends on the qualities and qualifications brought to the managerial process and the method used in resolving the conflict

A

T

63
Q

T/F, the ability to get along with people is the hallmark of the professional and a sign of maturity

A

T

64
Q

T/F, individuals who think positively are result-oriented and deal with obstacles in a constructive manner

A

T

65
Q

T/F, according to book, middle and top management expectations of the first line sup. include a positive attitude, accomplishment of tasks and responding to requests from upper management, but there is little concern about loyalty to the department

A

F

Sgts Exam Policy 2020 (4 decks)

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