EPS Flashcards
The first line supervisor is:
the crucial managerial point where policy is transmitted into action.
Conceptualize:
is to form new ideas or concepts.
The individual:
is the most important element of the network.
Positive thinking:
is a way of dealing with obstacles in a constructive manner.
Loyalty:
is the corner stone of character.
The amount of employees that will take up the majority of the supervisors time:
15%
The amount of a supervisors time spent resolving conflict:
73%
Effective communication means:
getting the meaning across.
LEP stands for:
Limited English Proficiency
Communication is:
an exchange of information involving two or more parties and all must participate.
Realistic communication process is:
Sender - Encoding - Channel - Decoding - Recipient (Noise)
Noise is:
anything that reduces the accuracy of communication.
The amount of communication time supervisors spend on communicating with officers they supervise:
55%
One-way communication is preferred when:
Compliance is imperative
Feedback is not wanted
Orderliness is significant
Speed is important
Advantages of two-way communication include:
Acknowledgement of the importance of communicating
Greater understanding
Improved accuracy
Recognition of subordinates need to know what is expected of them
Sharing of authority and responsibility
Most people listen at an efficiency level of approximately:
25%
Voluntary movement of a part of the body to explain, emphasize, or reinforce the verbal component of a message:
Gestures (Silent language)
This amount of households speak another languages at home:
20%
Amount of residents that have Limited English Proficiency:
8%
The three components of the communication process:
Language, Culture, and Ethnicity
Number of people with some degree of hearing impairment:
21 million
Uses movements of the body, hands and face to convey messages:
Manual communication
Facilitate communication between hearing and deaf persons:
Interpreters
It is essential to have an interpreters present when:
a hearing impaired person is informed of their rights, when he or she is being questioned, and when a statement is taken.
The goal of discipline is to:
produce desirable behavior.
Who will determine the success or failure of the police department in achieving its missions, goals and objectives:
First line supervisor
Who said “Leadership is the art of getting others to do something you want done because they want to do it”:
Dwight Eisenhower
Involves a systematic approach designed to instruct or guide employees in such a way that they become loyal, dedicated, responsible and productive members of the organization:
Positive Discipline
The most positive form of discipline is:
Self discipline
Basic Supervisory roles include:
Planner, technical advisor, problem solver, teacher, motivator, counselor, role model, leader, coach, facilitator and disciplinarian.
P.R.I.C.E. stands for:
Pinpoint, Record, Involve, Coach, Evaluate
Discipline that is based on the use of punishment instead of rewards is:
Negative discipline.
The imposition of disciplinary action within an organization has two distinct, yet interactive objectives:
To reform the individual offender
To deter others who may be influenced by what has happened
Excessive punishment is:
Counter productive
Don’t be a discipline ostrich:
Don’t overlook discipline problems
Become a “Caesar’s Wife”:
Supervisor loyal to the organization.
Discipline should be immediate, based on known rules, consistent and impersonal:
Hot Stove Rule
5 stages subordinates have during disciplinary action:
Denial, anger, bargaining, depression and acceptance.
Hot Stove Concept:
The Hot Stove replaces subjectivity with a philosophy of firm, fair and impartial discipline designed to correct and deter the errant, disruptive, or deviant behavior of subordinates.
Normal sequence of punishment:
Informal discussion Oral warning Written reprimand Final written warning Transfer Suspension Demotion Discharge
Core skill of Hu-tack:
Human Skills
Trustworthiness, honor, principled conduct, scruples, and reliability are which PITOS attributes:
Personal
United States is __ non-white:
1/3 (one-third)
Most important element to the accountability environment:
Leadership
