EPS

Question 1

The first line supervisor is:

Answer 1

the crucial managerial point where policy is transmitted into action.

Question 2

Conceptualize:

Answer 2

is to form new ideas or concepts.

Question 3

The individual:

Answer 3

is the most important element of the network.

Question 4

Positive thinking:

Answer 4

is a way of dealing with obstacles in a constructive manner.

Question 5

Loyalty:

Answer 5

is the corner stone of character.

Question 6

The amount of employees that will take up the majority of the supervisors time:

Answer 6

15%

Question 7

The amount of a supervisors time spent resolving conflict:

Answer 7

73%

Question 8

Effective communication means:

Answer 8

getting the meaning across.

Question 9

LEP stands for:

Answer 9

Limited English Proficiency

Question 10

Communication is:

Answer 10

an exchange of information involving two or more parties and all must participate.

Question 11

Realistic communication process is:

Answer 11

Sender - Encoding - Channel - Decoding - Recipient (Noise)

Question 12

Noise is:

Answer 12

anything that reduces the accuracy of communication.

Question 13

The amount of communication time supervisors spend on communicating with officers they supervise:

Answer 13

55%

Question 14

One-way communication is preferred when:

Answer 14

Compliance is imperative
Feedback is not wanted
Orderliness is significant
Speed is important

Question 15

Advantages of two-way communication include:

Answer 15

Acknowledgement of the importance of communicating
Greater understanding
Improved accuracy
Recognition of subordinates need to know what is expected of them
Sharing of authority and responsibility

Question 16

Most people listen at an efficiency level of approximately:

Answer 16

25%

Question 17

Voluntary movement of a part of the body to explain, emphasize, or reinforce the verbal component of a message:

Answer 17

Gestures (Silent language)

Question 18

This amount of households speak another languages at home:

Answer 18

20%

Question 19

Amount of residents that have Limited English Proficiency:

Answer 19

8%

Question 20

The three components of the communication process:

Answer 20

Language, Culture, and Ethnicity

Question 21

Number of people with some degree of hearing impairment:

Answer 21

21 million

Question 22

Uses movements of the body, hands and face to convey messages:

Answer 22

Manual communication

Question 23

Facilitate communication between hearing and deaf persons:

Answer 23

Interpreters

Question 24

It is essential to have an interpreters present when:

Answer 24

a hearing impaired person is informed of their rights, when he or she is being questioned, and when a statement is taken.

Question 25

The goal of discipline is to:

Answer 25

produce desirable behavior.

Question 26

Who will determine the success or failure of the police department in achieving its missions, goals and objectives:

Answer 26

First line supervisor

Question 27

Who said “Leadership is the art of getting others to do something you want done because they want to do it”:

Answer 27

Dwight Eisenhower

Question 28

Involves a systematic approach designed to instruct or guide employees in such a way that they become loyal, dedicated, responsible and productive members of the organization:

Answer 28

Positive Discipline

Question 29

The most positive form of discipline is:

Answer 29

Self discipline

Question 30

Basic Supervisory roles include:

Answer 30

Planner, technical advisor, problem solver, teacher, motivator, counselor, role model, leader, coach, facilitator and disciplinarian.

Question 31

P.R.I.C.E. stands for:

Answer 31

Pinpoint, Record, Involve, Coach, Evaluate

Question 32

Discipline that is based on the use of punishment instead of rewards is:

Answer 32

Negative discipline.

Question 33

The imposition of disciplinary action within an organization has two distinct, yet interactive objectives:

Answer 33

To reform the individual offender

To deter others who may be influenced by what has happened

Question 34

Excessive punishment is:

Answer 34

Counter productive

Question 35

Don’t be a discipline ostrich:

Answer 35

Don’t overlook discipline problems

Question 36

Become a “Caesar’s Wife”:

Answer 36

Supervisor loyal to the organization.

Question 37

Discipline should be immediate, based on known rules, consistent and impersonal:

Answer 37

Hot Stove Rule

Question 38

5 stages subordinates have during disciplinary action:

Answer 38

Denial, anger, bargaining, depression and acceptance.

Question 39

Hot Stove Concept:

Answer 39

The Hot Stove replaces subjectivity with a philosophy of firm, fair and impartial discipline designed to correct and deter the errant, disruptive, or deviant behavior of subordinates.

Question 40

Normal sequence of punishment:

Answer 40

Informal discussion
Oral warning
Written reprimand
Final written warning
Transfer
Suspension
Demotion
Discharge

Question 41

Core skill of Hu-tack:

Answer 41

Human Skills

Question 42

Trustworthiness, honor, principled conduct, scruples, and reliability are which PITOS attributes:

Answer 42

Personal

Question 43

United States is __ non-white:

Answer 43

1/3 (one-third)

Question 44

Most important element to the accountability environment:

Answer 44

Leadership