*EP APC Diversity

Question 1

Why is it important to collaborate and work part of a team?

Answer 1

Peer learning and self-improvement.

Teamwork promotes diversity.

Delegation of tasks becomes easy.

Teamwork encourages healthy competition.

Teamwork and collaboration produce increased creativity and innovation.

Question 2

What does an inclusive team mean to you?

Answer 2

Inclusivity is an intention or policy of including people who might otherwise be excluded or marginalized.

Inclusivity is making folks feel valued and as if they belong in the group.

Question 3

How does working as part of a team deliver the best outcomes for a client?

Answer 3

Results in more ideas and solutions.

Allows you to share knowledge and get the job done quicker.

Workplace diversity promises to make teams more creative, innovative, productive and flexible.

Diversified companies foster higher job satisfaction and financial performance

Question 4

How does diversity improve productivity?

Answer 4

Having a diverse team from different backgrounds will mean that there are more approaches and different ways of thinking about things.

This will lead to more ideas and solutions.

Less ‘herd’ like.

A diverse work environment promotes a wider perspective on customer needs, product improvements, and company well-being.

Diverse team members provide unique perspectives, which can help recognize new and different market opportunities.

People can perform up to 30% better when they can be themselves at work

Question 5

What is the unconscious bias?

Answer 5

Subconscious social stereotypes that we have about certain people that we are unaware about.

Unconscious (or implicit) bias is a term that describes the associations we hold, outside our conscious awareness and control.

Unconscious bias affects everyone. Unconscious bias is triggered by our brain automatically making quick judgments and assessments.

Question 6

What negative impact can acting with your unconscious bias have?

Answer 6

Unconscious bias can lead to bullying, harassment, discrimination, people feeling excluded, being less productive and unengaged.

It impacts upon recruitment decisions, employee development, impairs diversity and negatively affects staff retention rates.

When unconscious bias is not addressed, it affects the morale and the overall experience of the workers.

Question 7

Why is it important to address your unconscious biases?

Answer 7

To make sure everyone is treated fairly and justly.

By improving one’s awareness and understanding of unconscious bias, individuals can begin to change how they think about and engage with diversity issues.

Implicit bias matters because everyone possesses these unconscious associations, and implicit bias affects our decisions, behaviors, and interactions with others. Although implicit biases can be positive or negative, both can have harmful effects when they influence our decision-making.

Question 8

What would you do if a team member wasn’t acting in a collaborative way?

Answer 8

Depends greatly on the circumstance and who it is. But…

• Dont make assumptions about their behaviour
• Talk to them
• Be inclusive
• Clarify to company/team mission/goals
• Define team members roles
• Create new opportunities to motivate

Question 9

How do you foster a good working environment?

Answer 9

By ensuring it is inclusive and approachable.

• Carry out onboarding and training
• Create a comfortable work environment
• Conduct regular check-ins
• Create strong lines of communication
• Create opportunities for learning and development
• Promote diversity

Question 10

Example of unconscious bias that you have experienced

Answer 10

UPDATE

Question 11

Ways to reduce unconscious bias

Answer 11

• Accept that we all have unconscious biases
• Make considered decisions - stop, reflect, discuss
• Make decisions based on facts and data
• Monitor your own behaviour
• Pay attention to bias related to protected characteristics
• Put diversity policies/procedures/targets in place

Question 12

Why do diverse companies perform better?

Answer 12

• Win the best talent
• Enhance consumer relationships
• Boost employee engagement
• Increased innovation
• Better decision making
• Strengthen company’s image

Question 13

Legislation governing Diversity and Inclusion

Answer 13

Equality Act 2010

Question 14

Purpose of equality act

Answer 14

Protects individuals from unfair treatment and promotes a more fair and equal society

Question 15

Example of characteristics under Equality Act

Answer 15

• age
• disability
• gender reassignment
• marriage or civil partnership
• pregnancy and maternity
• race
• religion/belief
• sex (gender)
• sexual orientation.

Question 16

Types of discrimination

Answer 16

Direct
Indirect
Harassment
Victimisation

Question 17

RICS policies on Diversity and Inclusion

Answer 17

Encouraging sector to improve diversity and inclusion

Need to represent the communities we support and serve

Article in Modus - now 20-30% of women in industry. Shows changes are being made but need to continue!

Including in new rules of conduct and ethics - Feb 2022

IEQM - RICS has been committed to raising the awareness of surveying and the ambition for the profession to be more diverse. The Inclusive Employer Equality Mark is a response to the sector striving to move towards a more diverse and inclusive workforce. 4 principles

• Leadership
• Recruitment
• Culture
• Development

Question 18

Effect of team working on performance and output

Answer 18

Productivity - Jobs completed more efficiently and to a higher standard

Quality - Ability to collaborate and share ideas to improve quality of advice for client

Question 19

Please provide an example when you have experienced UK EA 2010 in your work.

Answer 19

Lou’s son.

Question 20

What is the recruitment process you follow?

Answer 20

Outsource!

Question 21

What are skills for effective team working?

Answer 21

1. Listening
2. Discussing
3. Persuading
4. Respect
5. Helping
6. Collab
7. Communication

Question 22

How could AWH improve diversity in the workplace?

Answer 22

1. Don’t make job advertise explicit for education or experience.
2. Advertise in a wide range of places.
3. Encourage all employees to have their say

Question 23

Give an example of teamwork

Answer 23

I work as a team daily with my Assistant, continually communicating and resolving matter together. For example a leak.

Question 24

What is the key principle of UK Equality Act 2010?

Answer 24

Legally protects all people from discriminiations in the workplace and wider society.

Question 25

What does the Equality Act 2010 say about diversity and inclusion?

Answer 25

• PROTECTS AGAINST DISCRIMINATION - Legally protects people against discrimination in workplace and society.
• BUILDINGS - it is unlawful for those managing buildings to discriminate against occupiers.
• ADJUSTMENTS - Reasonable adjustments should be made for occupiers.

There are 9 protected characteristics.

Question 26

Tell me about Stages of team development

Answer 26

• Forming - people working as individuals
• Storming - stage of conflict
• Norming - team begins to achieve its potential
• Performing - team is characterised by openness and flexibility
• Mourning - when team disbands.

Question 27

Tell me about Characteristics of effective teams

Answer 27

• A common sense of purpose;
• A clear understanding of the team‘s objectives;
• Resources to achieve those objectives;

Question 28

Tell me about Requirements for team selection

Answer 28

• Team should include a range of the necessary technical and specialist skills,
• Should be a variety of personal styles among members to fill the different roles that are involved in successful teamwork.

Question 29

Tell me about Belbin method

Answer 29

• Belbin suggests that, by understanding your role within a particular team, you can develop your strengths and manage your weaknesses as a team member, and so improve how you contribute to the team.
• Action Orientated roles
• People Orientated roles
• Thought Orientated roles

Question 30

Tell me about diversity in the workplace

Answer 30

• Surveying profession requires diverse workforce in order to utilise innovative skills and technologies required by consumers in the built and natural environments

Question 31

Tell me about responsibilities to tackle barriers to entry e.g. unconscious bias.

Answer 31

• Responsibility to tackle barriers to entry and encourage a more diverse profession.

o Legally
o Morally
o Economically

Question 32

Tell me inclusive communication

Answer 32

• Sharing information in a way that everybody can understand.

Question 33

Think of a team you have worked within ? which role did you play?

How successful do you think the team was? Why?

Answer 33

UPDATE

Question 34

Example of when you have had to show Leadership qualities?

Answer 34

UPDATE

Question 35

examples of projects you have worked on where you consider to have involved a ‘good team’ and a ‘bad team’?

Answer 35

UPDATE

Question 36

Give me an example of your team work skills?

Answer 36

• 1) Listening to others
• 2) Discussing ideas with others
• 3) Participating with all team members
• 4) Communication
• 5) Respecting others

Question 37

What skills have you developed as a professional person

Answer 37

UPDATE

• 1) Working & dealing with various types of people of different organisational positions & with different attitudes & personalities.
• 2) Developed communication, presentation & reporting skills
• 3) Working in a professional & timely manner to meet deadlines”