Enhanced Access and Service Excellence reform index Flashcards
1
Q
WHo publishes it
A
It is an index to measure the services provided by the banking industry thus it is published by, IBA(Indian Banking Association)+BCG(Boston Consultancy Group)
2
Q
Who has topped it
A
1 PNB
2 BoB
3 SBI
3
Q
Parameters
A
1 Coustomer Responsiveness 2 Responsible Banking 3 Credit Off take 4 Udamimitra(Credit for MSME) 5 Financial inclusion 6 Digitaliostaion 7 HR
