English - Module 5-6

Question 1

• material that has been printed
  and can be produced in a hard copy

Answer 1

print source

Question 2

-Commercial business
-A business or commercial site.com

Answer 2

.com

Question 3

-Government agencies
-A federal government site.gov

Answer 3

.gov

Question 4

-Nonprofit organization
-An advocacy web site, such as a not-for-profit organization

Answer 4

.org

Question 5

-Educational institutions
-affiliated with a higher education institution

Answer 5

.edu

Question 6

-Network organizations
-a network organization or an Internet service provider

Answer 6

.net

Question 7

the timeliness of the information

Answer 7

Currency

Question 8

the importance of the information for your needs

Answer 8

Relevance

Question 9

the source of the information

Answer 9

Authority

Question 10

the reliability, truthfulness, and correctness of the content

Answer 10

Accuracy

Question 11

the reason the information exists

Answer 11

Purpose

Question 12

you are listening for enjoyment

Answer 12

Appreciation listening

Question 13

to show mutual concern

Answer 13

Empathic

Question 14

-you are listening to understand or listening to comprehend the message that is being sent.
-wherein you do active listening

Answer 14

Comprehensive

Question 15

-listening to evaluate the content of the message
-listening to all parts of the message, analyzing it, and evaluating what you heard.

Answer 15

critical/analytical

Question 16

you have to listen first before you evaluate.

Answer 16

Withhold judgment.

Question 17

let the speaker talk. Speak only when necessary. In this way, quality communication is achieved and your level of understanding improved.

Answer 17

Talk and interrupt less

Question 18

Sincere questions are genuine requests for information to gather facts and details, clarify meanings and encourage a speaker to elaborate.

Answer 18

Ask questions

Question 19

involves restating speaker’s ideas in your own words to make sure you have understood them correctly.

Answer 19

Paraphrase

Question 20

Focusing on a speaker’s non-verbal cues may tell you more than his or her words. Non-verbal cues include gestures, postures, vocal tones, facial expression, and more.

Answer 20

Attend to non-verbal cues

Question 21

When the conversation involves details or ideas you need to remember, notes can be essential.

Answer 21

Take notes

Question 22

As a good listener, you need to ask yourself about evidences a speaker gives to support his or her statements.

Answer 22

Analyze the speaker’s evidence

Question 23

Sometimes emotional reactions are a valid basis for action. In some cases though, emotional appeals can obscure important logical considerations.

Answer 23

Examine emotional appeals