English definition

Question 1

Benchmarking

Answer 1

It is the practice of comparing business processes and performance metrics to industry bests and best practices from other companies. Dimensions typically measured are quality, time, and cost.

Question 2

Outplacement

Answer 2

The process of helping to find new employment for redundant workers, especially executives.

Question 3

Rapport

Answer 3

A relationship of mutual trust and respect. A close and harmonious relationship in which the people or groups concerned understand each other’s feelings or ideas and communicate well.

Question 4

Ombudsman

Answer 4

It is an official who is charged with representing the interests of the public by investigating and addressing complaints of maladministration.

Question 5

Null and void

Answer 5

The phrase null and void refers to a contract or clause that’s invalid, non-binding, or which has no legal force.

Question 6

Invoice

Answer 6

The noun invoice refers to an itemized bill showing the list of goods sold or services provided, their prices and the total amount to be paid.

Question 7

Counteroffer

Answer 7

A counteroffer is an offer you make in response to an offer made by another party. If you’re unhappy with an offer someone has made to you, you may make a counteroffer.

Question 8

Trademark

Answer 8

The noun trademark refers to an officially registered name, symbol, or logo used to represent a product or firm. Trademark can also be used as a verb. It’s similar in some ways to a copyright or a patent, but not quite the same.

Question 9

Consensus

Answer 9

The noun consensus refers to an idea or opinion that’s been agreed on by everyone.

Question 10

Branch

Answer 10

The noun branch refers to the local office or shop of a company.

Question 11

Chargeback

Answer 11

A reversal of an accounting entry, especially of a disputed credit card transaction.