Enfoques modernos de la administración Flashcards
What is outsourcing?
Outsourcing is the practice of obtaining goods or services from an external source, often to reduce costs or improve efficiency.
True or False: Benchmarking is a process that involves comparing business processes and performance metrics to industry bests.
True
Fill in the blank: Outsourcing can help companies focus on their _____ by delegating non-core activities.
core competencies
What are the two main types of outsourcing?
Offshore outsourcing and onshore outsourcing.
What is a common benefit of benchmarking?
It helps organizations identify areas for improvement and adopt best practices.
Which of the following is NOT a reason for outsourcing? (A) Cost reduction (B) Increased control (C) Access to specialized skills (D) Focus on core activities
B) Increased control
What is the primary goal of benchmarking?
To improve performance by learning from the best practices of others.
Short answer: Name one challenge associated with outsourcing.
Communication issues or loss of control over outsourced activities.
True or False: Benchmarking can be applied only within the same industry.
False
What is a key step in the benchmarking process?
Identifying the metrics to be compared.
Multiple choice: Which of the following is a method of outsourcing? (A) Contract manufacturing (B) Employee training (C) In-house development (D) Market research
A) Contract manufacturing
Fill in the blank: The benchmarking process often starts with _____ to assess current performance.
a self-assessment
What is the role of service level agreements (SLAs) in outsourcing?
SLAs define the expected level of service and performance metrics between the client and the service provider.
True or False: Outsourcing always leads to lower costs for a company.
False
What is a potential risk of outsourcing?
Dependency on the third-party provider.
Short answer: Why is it important to choose the right outsourcing partner?
To ensure quality, reliability, and alignment with business goals.
What is the difference between strategic and tactical outsourcing?
Strategic outsourcing focuses on long-term goals, while tactical outsourcing addresses short-term needs.
Multiple choice: Which of the following is an example of internal benchmarking? (A) Comparing your company’s sales figures to those of a competitor (B) Comparing the sales figures of different departments within your company (C) Analyzing industry trends (D) All of the above
B) Comparing the sales figures of different departments within your company
Fill in the blank: Benchmarking can be classified into _____, internal, and competitive categories.
functional
