Employees

Question 1

What is employee engagement?

Answer 1

It is the mechanism through which HRM practitioners impact individual and organizational performance

Question 2

What are the many definitions of employee engagement?

Answer 2

1. When people are committed to their work and are motivated to achieve high levels of performance
2. Employee engagement is made of two elements which are emotional engagement and cognitive engagement
3. When emotional engagement is divided into three components (physical, emotional, cognitive)
4. Extent to which employees thrive at work and are motivated to do the best for themselves and the organization
5. It is the common ground between:
   - Beyond job satisfaction, commitment, motivation
   - Emotional attachment
   - Organizational citizenship
   - Beneficial to organization and employee
   - Multidimensional concept

Question 3

What are the components of engagement?

Answer 3

Commitment
Organizational citizenship
Motivation

Question 4

How can we enhance employee engagement?

Answer 4

Strong leadership
Accountability
Autonomy
Sense of control over ones environment
Opportunities for development

Question 5

How can we address issues concerning engagement?

Answer 5

By enhancing jog engagement

By enhancing organizational engagement

Question 6

What is a complaint?

Answer 6

Informal expression of discontent

Question 7

What is a grievance?

Answer 7

Formal manifestation of discontent

Question 8

What are the aims of grievance management?

Answer 8

Thoroughly investigate the situation
Identify cause of employees complaint
Take appropriate action to resolve complaint with mutual consideration to employee and management
Resolve grievance as quickly as possible

Question 9

What is mistreatment?

Answer 9

Two parts

Character of mistreatment
Severity and seriousness

Question 10

What are the causes of grievances?

Answer 10

Unfair treatment
Bullying and harassment
Promotion and grading

Question 11

What are collective grievances?

Answer 11

When group of employees have a common complaint relating to employment

OR

When an individual has a grievance which has collective implications

Question 12

What are the main causes of collective grievances?

Answer 12

Interpretation and application of existing agreement
Pay and bonus arrangements
Organizational change
New working practices
Grading issues

Question 13

What are potential acts of Gross misconduct?

Answer 13

Theft and fraud
Physical violence or bullying
Deliberate and serious damage to property
Serious misuse of an organizations property
Deliberately accessing inappropriate /obscene content websites
Bringing organization into serious disrepute
Serious incapability through alcohol and illegal drugs
Cause loss/damage/injury through serious negligence
Serious breach of health and safety rules
Acts of insubordination
Unlawful discriminations/harassment
Breach of confidence

Question 14

What are the elements of procedural fairness?

Answer 14

Reasonable investigation

Employee should be aware of the allegations and evidence against them

Employee must be made aware of the possible outcomes

Employee should be presented an opportunity to respond

Employee must have right to appeal

Question 15

What is international remuneration?

Answer 15

International issues in compensation
Includes pay for foreign employees and international assignees working at overseas locations

Handling compensation policies, including wages is complicated considering international law differences and variances in working environments

Question 16

What is boardroom pay?

Answer 16

It is known as executive pay

refers to remuneration packages designed specifically for business leaders, senior management and executive level employees of a company

It includes benefits such as incentives and insurance etc