Employee Engagement & Retention Flashcards
37.An employee engagement strategy should specify how engagement efforts will be sustained over time. Which of the following choices is a recommended best practice designed to accomplish this objective?
A. Implement a flextime program
B. Conduct regular employee feedback surveys
C.Link employee engagement to business results
D.Conduct extensive background checks designed to best identify qualified job applicants
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1141). McGraw-Hill Education. Kindle Edition.
37.C is correct. Communication of how engagement influences tangible organizational outcomes helps to build and sustain an effective engagement strategy.
A, B, and D are incorrect. Implementing a flextime program, conducting regular employee feedback surveys, and conducting extensive background checks on job applicants are all recognized best practices, but they do not directly influence tangible organizational outcomes as well as employer communication of engagement efforts directly linked to the quality of the organizational environment.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (pp. 1175-1176). McGraw-Hill Education. Kindle Edition.
38.True behavioral engagement is considered to be when employees:
A. Appear engaged
B. Work longer hours
C. Think and feel engaged
D. Actively support local community activities
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1141). McGraw-Hill Education. Kindle Edition.
38.C is correct. Employee engagement is broad concept of employee satisfaction that leads to behaviors that positively influence business-level performance.
A, B, and D are incorrect. They illustrate what is considered “transactional” engagement, which is undesirable because it can be associated with negative well-being outcomes.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1176). McGraw-Hill Education. Kindle Edition.
39.Employee surveys can be broken into three categories: attitude, opinion, and engagement. Which of the following is an engagement survey?
A.A survey that measures the quality of management and organizational issues
B.A survey that seeks to gain opinions of specific processes
C.A survey that focuses on matters that affect employee satisfaction
D.A survey that addresses compensation and benefits matters
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (pp. 1141-1142). McGraw-Hill Education. Kindle Edition.
39.C is correct. A survey that focuses on matters that affect employee satisfaction is considered an engagement survey.
A, B, and D are incorrect.
A and D are incorrect in that surveys that address management, organizational, compensation, and benefits issues are classified as attitude surveys.
B is incorrect in that a survey that addresses specific processes that an employer performs is considered an opinion survey.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1176). McGraw-Hill Education. Kindle Edition.
40.Which of the following is an advantage of an online employee survey?
A.Accurate, up-to-date e-mail addresses are used.
B. The third-party server is secure.
C.The third-party server has virus-checking software.
D.You get a higher response rate because of employee access convenience.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1142). McGraw-Hill Education. Kindle Edition.
40.D is correct. Statistics show that 24-hour access, along with a greater sense of security, is an advantage of an online survey.
A, B, and C are incorrect. All three choices are, in fact, disadvantages in that each requires special attention to ensure the integrity of an online survey.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1176). McGraw-Hill Education. Kindle Edition.
41.Which of the following is the most important factor to consider when organizing a focus group?
A. Detailed planning
B. A facilitator
C.Cultural effects that might affect the survey results
D. An identified record-keeper (note-taker)
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1142). McGraw-Hill Education. Kindle Edition.
41.B is correct. An experienced facilitator who knows the topics reasonably well, has good resolution skills, has enthusiasm for the session, and is conscious of time allocation and usage is most important.
A, C, and D are incorrect. While all three other choices are significant, they are secondary to the selection of an experienced, qualified facilitator.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (pp. 1176-1177). McGraw-Hill Education. Kindle Edition.
42.Which of the following engagement practices during hiring and onboarding most significantly helps prevent low engagement scores later in the employment relationship?
A.Give employees a structured onboarding experience
B. Make the first day count
C.Show employees a path to success
D. Create accurate first impressions
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1142). McGraw-Hill Education. Kindle Edition.
42.A is correct. Statistics show that engagement dips dramatically over the first 3 months of employment. Most employees report they did not have any structured onboarding approach during their first 90 days of employment. Significantly, studies show that most of these employees also report lower engagement scores.
B, C, and D are incorrect. While each of these choices helps improve the onboarding process, none has the same long-term beneficial effect of a structured onboarding process.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1177). McGraw-Hill Education. Kindle Edition.
43.What onboarding engagement technique best increases the possibility of long-term employee engagement?
A.Provide a PowerPoint presentation of the organization’s personnel policies during new hire orientation
B.Host the new employee at lunch on his/her first day of employment
C.Encourage social connections by introducing the new employee to employees with whom they have something in common
D.Check in to see whether everything is okay when the new employee reaches his/her first monthly anniversary
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1142). McGraw-Hill Education. Kindle Edition.
43.C is correct. Introducing a new employee to employees with whom he/she has something in common is an effective onboarding engagement technique.
A, B, and D are incorrect.
A is incorrect in that its main purpose is to provide a new hire with important information as a new employee rather than to acclimate the new hire into the workplace.
B is incorrect in that it is a short-term social gesture that will have little or no effect on an employee’s long-term engagement.
D is incorrect in that its focus also is short-term.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1177). McGraw-Hill Education. Kindle Edition.
44.Which monetary best practice is designed to effectively increase long-term employee engagement?
A.Competency-based pay that rewards the acquisition of knowledge and skills that enhance job performance and satisfaction
B.Skill-development training designed to increase job performance and satisfaction
C.Positive feedback and recognition of accomplishments
D.Incorporating variety, autonomy, and co-worker respect into jobs
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (pp. 1142-1143). McGraw-Hill Education. Kindle Edition.
44.A is correct. Competency-based pay encourages the acquisition of knowledge and skills, which, in turn, enhances job performance, thereby increasing job satisfaction.
B, C, and D are incorrect. While all three choices are positive engagement techniques, they are noncompensation techniques.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1177). McGraw-Hill Education. Kindle Edition.
45.Which level in Maslow’s Hierarchy of Needs addresses the need to be accepted?
A. Basic physical needs
B. Belonging and love
C. Esteem
D. Self-actualization
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1143). McGraw-Hill Education. Kindle Edition.
45.B is correct. Belonging and love address the need to belong, to be accepted, and to give and receive love.
A, C, and D are incorrect.
A is incorrect because basic physical needs addresses an individual’s need for food, shelter, and clothing;
C is incorrect in that esteem is the need for respect and esteem in the eyes of oneself and others.
D is incorrect in that self-actualization is the need to fulfill one’s potential, or to be the best one can be.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (pp. 1177-1178). McGraw-Hill Education. Kindle Edition.
46.What is the basis of Herzberg’s Motivation-Hygiene Theory?
A.There are two approaches to motivating employees: Theory X (authoritative) and Theory Y (participative).
B.Workers want cooperative and intimate working relationships with those they work for.
C.Employees experience two different factors that affect their behavior in different ways.
D.Behavior is determined by its consequences.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1143). McGraw-Hill Education. Kindle Edition.
46.C is correct. Herzberg’s Motivation-Hygiene Theory identifies two factors: hygiene (extrinsic) and motivation (intrinsic). Unacceptable hygiene factors lead to job dissatisfaction. Acceptable hygiene factors lead to a state of satisfaction but do not motivate. Hygiene factors coupled with motivation factors lead to motivation.
A, B, and D are incorrect.
A is incorrect in that it summarizes McGregor’s Theory X, Theory Y.
B is incorrect in that it applies to Dr. William Ouchi’s Theory Z, which focuses on increasing employee loyalty by providing a job for life with a significant focus on employee satisfaction.
D is incorrect in that it summarizes Skinner’s Behavioral Reinforcement Theory.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1178). McGraw-Hill Education. Kindle Edition.
47.Which of the following is a nonfinancial reward designed to increase employee engagement?
A.A gift card awarded for sustained high performance
B. Promotion
C. Pay differential
D.Participation on a project team organized to develop a new operating system
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1143). McGraw-Hill Education. Kindle Edition.
47.D is correct. Project team participation is an example of a nonfinancial reward that increases involvement in a workplace activity, which serves to help build the employee’s competencies.
A, B, and C are incorrect. These choices are incorrect in that they are all rewards that are financial in nature.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1178). McGraw-Hill Education. Kindle Edition.
48.What best describes the rationale in support of fair, humane, and compliant separations from employment in a downsizing situation?
A. It ensures legal compliance.
B.It signals to employees who remain the way the employer views and respects its employees.
C.It is the most cost-effective way to terminate the employment relationship.
D. It minimizes paperwork.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (pp. 1143-1144). McGraw-Hill Education. Kindle Edition.
48.B is correct. The manner in which an employer handles a downsizing situation is observed by remaining employees who form a positive or negative opinion of the employer’s actions depending on the way the separation process is handled.
A, C, and D are incorrect. Legal compliance (A), cost effectiveness (C), and minimizing paperwork (D), while all legitimate factors, have less effect on minimizing the trauma and reinforcing a positive image for the remaining employees in a downsizing situation.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1178). McGraw-Hill Education. Kindle Edition.
49.Which of the following describes the best way to sustain an engagement strategy?
A.Align engagement strategies to business results
B. Ensure engagement activities are fun
C. Survey employees once a year
D.Eliminate external pressures to employee engagement
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1145). McGraw-Hill Education. Kindle Edition.
49.A is correct because strategies that are tied to business results support the business case to management for implementing that particular strategy. This connection also helps employees make the link between their work product and why they should choose to support or be part of various engagement activities.
B, C, and D are incorrect.
B is incorrect because whether an activity is fun is only one component of driving employee involvement. Also, involvement doesn’t equal engagement. Conceptually, employee engagement is also about commitment to the business’s success.
C is incorrect because a survey, regardless of how often it is given, doesn’t support the sustainability of an employee engagement strategy if it does not address the concerns identified by the survey results.
D is incorrect because it isn’t possible to eliminate external pressures such as the state of the economy.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1179). McGraw-Hill Education. Kindle Edition.
50.When is the best time for an organization to begin its engagement efforts in the employment cycle?
A. Recruitment
B. Hire selection
C. Onboarding
D. Performance evaluation
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1145). McGraw-Hill Education. Kindle Edition.
50.A is correct. The process of engagement should begin at the first contact with the employee, i.e., recruitment. It continues throughout the entire employment lifecycle.
B, C, and D are incorrect. Although employee engagement is an ongoing process throughout the employment lifecycle, it best begins when the employer has first contact with the employee as a job candidate by making the recruitment effort simple, seamless, and informative.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1179). McGraw-Hill Education. Kindle Edition.
51.What term identifies an undesirable form of engagement where employees appear to be engaged but do not feel engaged?
A. Transformational engagement
B. Transitional engagement
C. False engagement
D. Transactional engagement
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (p. 1145). McGraw-Hill Education. Kindle Edition.
51.D is correct. Transactional engagement is an undesirable form of engagement that identifies behavior where employees behave as if fully engaged but actually are not. Such behavior is associated with negative well-being outcomes, which pose a risk to the dependability of their performance.
A, B, and C are incorrect.
A is incorrect because transformational engagement is where management permits their employees to find their own engagement paths by discovering purpose in their work.
B is incorrect because transitional engagement is used in the context of student engagement with technology.
C is incorrect because false engagement occurs when an employee is happy at work but is not fully engaged, that is, working productively on behalf of the organization.
Willer, Dory; Willer, Dory; Truesdell, William H.; Truesdell, William H.; Kelly, William D.; Kelly, William D.; Simon-Walters, Joanne; Simon-Walters, Joanne. SHRM-CP/SHRM-SCP Certification Bundle (All-In-One) (pp. 1179-1180). McGraw-Hill Education. Kindle Edition.
