Employee Assistnace Manual

Question 1

EAP services does not authorize release of employees information unless Magellan Healthcare is required under what circumstances

Answer 1

1) when records are lawfully subpoenaed
2) when individual expresses desire to hall themself or another person
3) if child or elder abuse is suspected
4) if individual confesses to a crime

Question 2

Employees and their immediate family members are entitled to see number of sessions listed below at no cost under terms of bargaining unit contract

Answer 2

Excluded employees-7
Bargaining unit 5/7 - 7
Bargaining units 1,2,3,4,9,12,13,14,15,20 - 3

Question 3

When an employee demonstrates substandard job performance/conduct, a commander/supervisor _____ consult with EAP to discuss appropriateness of management/supervisor

Answer 3

May

Question 4

Magellan healthcare May be reached on what times?

Answer 4

24 hours a day, 7 days a week

Question 5

A caller to Magellan healthcare will need to provide the following:

Answer 5

1) name of agency
2) bargaining unit number of the employee
3) general description of problem to be addressed

Question 6

What is purpose of peer support program (PSP):

Answer 6

Prevent/lessen potential negative emotional/physical impact of a critical incident/unsafe practice can have on departmental employee and their family by providing emotional support/information/guidance/and assistance

Question 7

What is a critical incident

Answer 7

Any event on/off duty involving actual or threatened death or serious injury, which has potential to create a sense of fear/helplessness/horror or general distress

Question 8

What SHALL PSP consist of:

Answer 8

Volunteer uniformed employees, dispatchers, and associates

Question 9

Volunteers for PSP must have been involved in at least:

Answer 9

1 critical incident and experienced some of the issues/feelings associated with such an event

Question 10

All PSP activities are

Answer 10

Voluntary

Question 11

A PSP volunteer cannot be found insubordinate for failure to divulge information under any administrative investigation of employee misconduct other than:

Answer 11

For criminal activities

Question 12

If PSP volunteer while providing PSP services to an employee obtains information that they believe employee may be an immediate danger to themselves or others, they SHALL immediacy notify

Answer 12

Employees commander and office of employee safety and assistance (OESA) supervise who will assist in determining what steps should be taken

Question 13

A PSP volunteer SHALL receive ___ hours of initial training by a contracted therapist and ___ hours of annual maintenance training

Answer 13

32 and 24

Question 14

An off duty PSP volunteer will be allowed up to __ hours of compensating time off when approved by volunteers commander

Answer 14

4

Question 15

What use of leave May be authorized for any employee receiving substance abuse treatment provided under supervision of a licensed health care specialist?

Answer 15

Sick leave, bereavement leave, use of accumulated sick leave credits

Question 16

Employees will be advised that confidentiality of an employees request for help with substance abuse will be strictly maintained except for the following circumstances:

Answer 16

Criminal activity, subpoena, danger to self or others

Question 17

The Critical Incident Response Team (CIRT) was developed to

Answer 17

• Provide assistance to the assigned command of any CHP employee killed or seriously injured in like of duty.
• services may be requested when an employee death or serious injury occurs off duty if event has significant impact on commands personnel

Question 18

Critical incident stress debriefing (CISD) should be scheduled ___ to ___ hours post event or soon as possible thereafter

Answer 18

24 to 72

Question 19

With approval of appropriate commissioner, the immediate commander may assign involved officer, public safety operator, public safety dispatcher, or public safety supervisor a suitable amount of time off if ___

Answer 19

• The appointed debrief counselor recommends the employee should not return to work for the specific period of time
• or in opinion of commander, administrative time off for employee would be reasonable and prudent

Question 20

An employees attendance to a critical incident dress debrief is voluntary with the exception of a ____ incident. Employee involved should be required to attend but participation is voluntary

Answer 20

Shooting

Question 21

Additional administrative paid time off granted to employees May be up to ___ days

Answer 21

5

Question 22

Commanders or their designee SHALL refer uniformed employees involved in incidents of this nature to a CISD within _____ hours of incident

Answer 22

72

Question 23

Immediate family members may be invited to a separate special group session but ____ not attend general CISDS

Answer 23

SHALL

Question 24

Cancer Surviving Support Group (CSSG) volunteer SHALL receive ___ hours of initial trialing and ____ hours of annual training

Answer 24

16 and 8

Question 25

All Military Support Program volunteers SHALL receive ___ hours of initial training by a professional and a minimum of ___ hours of annual maintenance training

Answer 25

16 and 8

Question 26

Commanders SHALL ensure the department liability notice CHP ___, use of exercise equipment at CHP facilites/release of liability is clearly posted in vicinity of exercise equipment

Answer 26

430