Employability Skills

Question 1

full attention to the speaker, understand, ask questions

Answer 1

Active Listening

Question 2

knowledge of principles for customer & personal services

Answer 2

Customer Service

Question 3

ability to talk to others and convey information

Answer 3

Speaking

Question 4

ability to persuade others to change minds

Answer 4

Persuasion

Question 5

consider the cost and benefits of potential actions

Answer 5

Judgement and decision making

Question 6

knowledge of the structure and content of a foreign language

Answer 6

Foreign Language

Question 7

knowledge of principles for showing, promoting and selling products

Answer 7

Sales and Marketing

Question 8

good customer service ensures customer’s needs are always met

Answer 8

High Level of Customer Service

Question 9

effective oral and written communication must be executed in a fast-paced environment to succeed in the industry

Answer 9

Good Communication Skills

Question 10

correct formal training and qualifications is essential

Answer 10

Formal Training

Question 11

be open minded, sensitive and understanding to different cultures, religions, races and nationalities

Answer 11

High Levels of Cultural Awareness

Question 12

ability to handle fast-paced nature of the industry while retaining a high level of satisfaction amongst customer

Answer 12

Have the ability to multitask

Question 13

ability to function in a team and remain productive in a group environment

Answer 13

work well in a team

Question 14

constantly ready to work if unexpected arise

Answer 14

Be Flexible

Question 15

active listening, asking clarifying questions

Answer 15

Listening

Question 16

relaxed, open stance = approachable

Answer 16

Nonverbal Communication

Question 17

say what you want clearly and directly

Answer 17

Clarity and Concision

Question 18

encourage co-workers to engage in open and honest communication through a friendly tone

Answer 18

Friendliness

Question 19

confidence shows your co-workers that you believe in what you’re saying and will follow through

Answer 19

Confidence

Question 20

understand and respect point of view

Answer 20

Empathy

Question 21

understand other’s point of view with a flexible, open mind

Answer 21

Open-Mindedness

Question 22

using a person’s name, eye contact, active listening

Answer 22

Respect

Question 23

involves giving praise that can motivate an employee

Answer 23

Feedback

Question 24

know what form of communication to use

Answer 24

Picking the right medium

Question 25

talking to a group, addressing a meeting, briefing a team

Answer 25

Presentation