Employability Skills Flashcards
full attention to the speaker, understand, ask questions
Active Listening
knowledge of principles for customer & personal services
Customer Service
ability to talk to others and convey information
Speaking
ability to persuade others to change minds
Persuasion
consider the cost and benefits of potential actions
Judgement and decision making
knowledge of the structure and content of a foreign language
Foreign Language
knowledge of principles for showing, promoting and selling products
Sales and Marketing
good customer service ensures customer’s needs are always met
High Level of Customer Service
effective oral and written communication must be executed in a fast-paced environment to succeed in the industry
Good Communication Skills
correct formal training and qualifications is essential
Formal Training
be open minded, sensitive and understanding to different cultures, religions, races and nationalities
High Levels of Cultural Awareness
ability to handle fast-paced nature of the industry while retaining a high level of satisfaction amongst customer
Have the ability to multitask
ability to function in a team and remain productive in a group environment
work well in a team
constantly ready to work if unexpected arise
Be Flexible
active listening, asking clarifying questions
Listening
relaxed, open stance = approachable
Nonverbal Communication
say what you want clearly and directly
Clarity and Concision
encourage co-workers to engage in open and honest communication through a friendly tone
Friendliness
confidence shows your co-workers that you believe in what you’re saying and will follow through
Confidence
understand and respect point of view
Empathy
understand other’s point of view with a flexible, open mind
Open-Mindedness
using a person’s name, eye contact, active listening
Respect
involves giving praise that can motivate an employee
Feedback
know what form of communication to use
Picking the right medium
talking to a group, addressing a meeting, briefing a team
Presentation
