Emotions Flashcards
1
Q
5 steps of handling emotions
A
1.) Recognize Emotions
2.) Understand your emotions
3.) RECOGNIZE THE DIFFERENCE BETWEEN
FEELING, TALKING, AND ACTING
4.) Accept Responsibility for Feelings
5.) Consider appropriate way to express feelings
2
Q
Emotions
A
Emotions are Physiological factors, Nonverbal reactions,
Cognitive Interpretations,
and Verbal expressions
3
Q
Bibb’s emotional intelligence
A
IQ will get you hired while EQ will get you promoted
4
Q
Watkins emotions
A
-There are 34000 emotions
-Feelings are expressed while emotions are always present