Emotions Flashcards

1
Q

5 steps of handling emotions

A

1.) Recognize Emotions
2.) Understand your emotions
3.) RECOGNIZE THE DIFFERENCE BETWEEN
FEELING, TALKING, AND ACTING
4.) Accept Responsibility for Feelings
5.) Consider appropriate way to express feelings

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2
Q

Emotions

A

Emotions are Physiological factors, Nonverbal reactions,
Cognitive Interpretations,
and Verbal expressions

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3
Q

Bibb’s emotional intelligence

A

IQ will get you hired while EQ will get you promoted

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4
Q

Watkins emotions

A

-There are 34000 emotions
-Feelings are expressed while emotions are always present

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