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emotional intelligencee Flashcards

1
Q

A complex psychophysiological experience that involves physiological arousal, expressive behaviors, and conscious
understanding.

A

Emotion

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2
Q

discrete response to an external or internal stimulus that entails
some or all of five components:
1. subjective feelings (experience)
2. physiological response (bodily reactions)
3. motor expression (facial expression, body language, gestures)
4. action tendency (motivational component)
5. evaluation or appraisal

A

Emotion

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3
Q

A complex pattern of changes, including physiological arousal,
feelings, cognitive processes, and behavioral reactions, made in
response to a situation perceived to be personally significant

A

Emotion

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4
Q

physical and emotional sensation

A

Feelings

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5
Q

______ are more “cognitively saturated” as the emotion chemicals are
processed in our brains & bodies

A

Feelings

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6
Q

often fueled by a mix
of emotions, and last for longer than emotions.

A

Feelings

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7
Q

pervasive and sustained feeling tone that is experienced
internally and that, in the extreme, can markedly influence virtually all
aspects of a person’s behavior and perception of the world

A

Mood

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8
Q

more generalized; not tied to a specific incident, but a collection of inputs.

A

Mood

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9
Q

heavily influenced by several factors: the environment (weather, lighting, people) physiology (diet, health, exercise), and our mental state

A

Mood

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10
Q

How long can moods last?

A

Moods can last minutes, hours, probably even days.

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11
Q

Emotions involve the ____?

A

limbic system and the autonomic responses

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12
Q

fight or flight or freeze responses

A

Sympathetic Nervous System

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13
Q

sends signals to the adrenal gland in order to prepare the body to act or react following an emotion-evoking event

A

Sympathetic Nervous System

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14
Q

Physiological arousal

A

Sympathetic Nervous System

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15
Q

Increase in heart rate, respiratory rate, blood pressure, blood
sugar levels, slower digestive processes, pupil dilation and elevated vital signs are caused by ___?

A

Sympathetic Nervous System

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16
Q

Rest and Digest

A

Parasympathetic Nervous System

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17
Q

Keeps the body from expending energy

A

Parasympathetic Nervous System

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18
Q

a small area located within the limbic system on each side of the brain

A

Amygdala

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19
Q

Parts of the Limbic System

A

hypothalamus, pituitary gland, amygdala, hippocampus

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20
Q

Duration of Emotions

A

short (s)

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21
Q

Duration of Feelings

A

moderate (m)

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22
Q

Duration of Moods

A

long (m, hr, or days)

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23
Q

Intensity of Emotions

A

high

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24
Q

Intensity of Feelings

A

moderate

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25
Q

Intensity of Mood

A

low

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26
Q

Causes of Emotions

A

specific responses to external stimuli

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27
Q

Causes of Feelings

A

mental reactions to emotions

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28
Q

Causes of Moods

A

often general/unclear

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29
Q

Effects of Emotions

A

Immediate action; fight or flight

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30
Q

Effect of Feelings

A

Decision-making, learning, memory, perceptions, attitudes, intentions

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31
Q

Effect of Moods

A

Behavior, psychological well-being, physical health

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32
Q

Facial Expressions of Emotions

A

Universal

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33
Q

Facial Expressions of Feelings

A

No unique nonverbal expressions

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34
Q

Facial Expressions of Moods

A

No unique verbal expressions

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35
Q

involved in emotions by influencing aggression, anger, and fear

A

Amygdala

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36
Q

involved in facial expressions of human expression

A

Amygdala

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37
Q

involved in formation of memories via neurogenesis

A

Hippocampus

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38
Q

involved in regulating basic drives such as eating, drinking and having sex

A

Hypothalamus

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39
Q

Which part does the emotional hijacking

A

Amygdala

40
Q

Emotional Hijacking

A

impassioned action, moments of impulsive feeling that overrides the rational

41
Q

How does Emotional Hijacking happen?

A

Amygdala takes over the neocortex

42
Q

Which is faster; emotional or rational brain?

A

emotional

43
Q

HPA axis

A

hypothalamus, anterior pituitary gland, and adrenal gland.

44
Q

responsible for regulating stress
responses, mood, digestion, immune function, and energy storage and expenditure in the
body.

A

HPA axis

45
Q

Components of Emotion

A

cognitive, physiological, behavioral, subjective

46
Q

Emphasize how physiological changes in the body give rise to emotional feelings

A

Peripheral Theory

47
Q

3 Peripheral Theories

A
  1. James-Lange theory
  2. Canon-Bard theory
  3. Facial Feedback theory
48
Q

Interpretation or appraisal or thought or memory of a situation, object, or event can contribute to, or result in, your experiencing different emotional states

A

Cognitive Appraisal Theory

49
Q

2 Cognitive Appraisal Theories

A
  1. Schacter-Singer theory
  2. Lazarus theory
50
Q

stimulus leads to bodily arousal first, which is then interpreted as an emotion. (I am afraid because I’m shaking)

A

James-Lange Theory

51
Q

a stimulus leads to brain activity which then results in experiencing physiological arousal and emotion at the same time. (I am shaking and feeling afraid at the same time)

A

Canon-Bard Theory

52
Q

stimulus leads to both bodily arousal and labeling of the arousal (cognitive appraisal) based on cues from the environment, which leads to the experience and labeling of the emotional reaction. (This snarling dog is dangerous and that makes me feel afraid)

A

Schacter-Singer Theory

53
Q

sensations or feedback from the movement of facial muscles are interpreted by the brain as different emotions

A

Facial Feedback Theory

54
Q

stimulus causes an immediate appraisal or evaluation that results in an emotional response then followed by the appropriate physiological response

A

Lazarus Theory

55
Q

Components of Emotion

A

cognitive, physiological, behavioral, subjective

56
Q

Physiological component of emotion

A

emotions involve the system and the autonomic responses (sympathetic and parasympathetic)

57
Q

Behavioral component of emotion

A

every emotion finds a way to be expressed

58
Q

People mostly recognize how we feel through facial expressions

A

behavior

59
Q

Typically lasts between 0.5 to 4 seconds and involves the whole face

A

Macro-expressions

60
Q

These do not intend to hide and occur whenever we are alone or with family and close friends.

A

Macro-expressions

61
Q

Expressions that go on and off the face in a fraction of a second as
fast as 1/30 of a second.

A

Micro-expressions

62
Q

Cognitive component of emotion

A

Labeling or interpreting the subjective feeling

63
Q

retrieving memories of previous similar experiences, perceiving context of the emotion then coming up with a “solution”

A

Cognitive

64
Q

Kinds of appraisal

A

Primary and Secondary

65
Q

determine whether and how any of the subject’s goals are affected by an event

A

Primary Appraisal

66
Q

function is to determine how best to cope with the event once it has been classified as furthering or thwarting the subject’s goals

A

Secondary Appraisal

67
Q

Functions of Emotions

A
  • Preparing us for action
  • Shaping our future behavior
  • Help us to regulate social interaction
  • Social Functions
68
Q

Preparing us for action

A

Emotions act as a link between events in our environment and our
responses.

69
Q

Shaping our future behavior

A

Emotions promote learning that will help us make appropriate
responses in the future.

70
Q

Help us to regulate social interaction

A

Allows observers to better understand us.

71
Q

Social Functions

A

Affiliation and Distancing

72
Q

Affiliation Function

A

Emotions help an individual or group to establish or maintain
cooperative and harmonious relations with other individuals or other social groups.

73
Q

Distancing Function

A

Emotion serves to differentiate or distance the self or group from
others and even to compete with these others for social status or power.

74
Q

Robert Plutchik’s psycho-evolutionary theory of
emotion

A

Illustrate the various relationships among the emotions

75
Q

8 primary emotions according to Plutchik

A

Joy, Trust, Fear, Surprise, Sadness, Disgust, Anger, Anticipation

76
Q

Intensity of color wheel

A

The intensity of emotion decreases as you move outward and
increases as you move toward the wheel’s center.

77
Q

Opposite of Joy

A

sadness

78
Q

Opposite of Fear

A

anger

79
Q

Opposite of anticipation

A

surprise

80
Q

Basic types of Emotions

A

happiness, anger, disgust, sadness, fear, surprise, contempt

81
Q

Secondary Types of Emotion

A

emotions that have a major cognitive component determined by both their level arousal and valence

82
Q

Common Sense Theory

A

feeling a particular emotion led first to a physical reaction and then to a behavioral one.

83
Q

Another name for Lazarus’ Theory

A

appraisal theory

84
Q

Another name for James-Lange Theory

A

peripheral theory

85
Q

specific inherited facial patterns or expression that signal specific feelings or emotional states

A

Universal facial expressions

86
Q

Emotional Intelligence

A

The ability to understand, use, and control our emotions well especially when under pressure.

87
Q

Components of Emotional Intelligence

A

Self-awareness, self-regulation, motivation, empathy, social skills

88
Q

Self-awareness

A

Recognizes and accepts one’s
emotions and their effects on other people; whether they be positive or negative

89
Q

Self-regulation

A

controls disruptive impulses caused by negative emotions.

90
Q

Motivation

A

Can motivate themselves to work due to having a positive attitude in life.

91
Q

Empathy

A

Discerns feelings behind the needs

92
Q

Social Skills

A

When working well with others through collaboration and cooperation

93
Q

Types of Responses

A

Passive, Aggressive, Assertive

94
Q

Passive Response

A

not expressing one’s needs and feelings, or expressing them weakly that they will not be addressed

95
Q

Aggressive Response

A

asking for what you want or saying how you feel in a threatening, sarcastic or humiliating way that may offend

96
Q

Assertive

A

asking for what you want or saying how you feel in an honest and respectful way

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