Emotional Intelligence

Question 1

What is Emotional Intelligence?

Answer 1

Emotional intelligence is your ability to recognize and understand emotions in yourself and others, and your ability to use this awareness to manage your behavior and relationships.

Question 2

What are the three ways EQ affects us?

Answer 2

EQ affects how we manage behavior, navigate social complexities, and make personal decisions that achieve the best results.

Question 3

What is EQ the foundation of?

Answer 3

It’s the foundation for seven key things (CADETS):

Communication
Accountability
Decision Making
Empathy
Time Management
Social Skills
Stress Tolerance

time management, decision making, communication, social skills, stress tolerance, empathy, and accountability.

Question 4

Is there a connection between IQ and EQ?

Answer 4

No known connection between IQ and EQ

Question 5

What is Intelligence?

Answer 5

Intelligence is your ability to (LRU - learn, reason, and understand); it is your aptitude in grasping (TRFM - truths, relationships, facts, meanings, etc.)

Question 6

What is a Trigger Event?

Answer 6

An event that generates a prolonged emotional reaction in you

Question 7

What Is EQ the biggest predictor of?

Answer 7

​Yes, EQ is the single biggest predictor of performance in the workplace and the strongest driver of leadership and personal excellence.

Question 8

What % of success does EQ account for in job performance?

Answer 8

It is so critical to success that it accounts for 58% of performance in all types of jobs.
and accountability

Question 9

What is Self-Awareness?

Answer 9

Your ability to accurately perceive your own emotions in the moment and understand your tendencies across situations

Question 10

What are the two emotional intelligence skills?

Answer 10

1. Personal Competence
2. Social Competence

Question 11

What are the two components of personal competence?

Answer 11

1. Self-Awareness and
2. Self-Management

Question 12

What is Social Awareness?

Answer 12

• Social Awareness is your ability to accurately pick up on emotions in other people and understand what is really going on with them.
• This means you have to perceive what other people are thinking and feeling even if you do not feel the same way.

Question 13

What is Self-Management?

Answer 13

Self-Management is what happens when you act, or do not act. It is your ability to use your awareness of your emotions to stay flexible and direct your behavior positively.

Question 14

What are the two components of social competence?

Answer 14

1. Social-Awareness and
2. Relationship Management

Question 15

Emotional Intelligence

What % of the time do people with High IQ’s outperform those with Average IQ’s and vice versa

Answer 15

1. People with the highest IQ’s outperform those with the average IQ’s only 20% of the time
2. People with average IQ’s outperform those with the highest 70% of the time

Question 16

What % of High and Low Performers have EQ?

Answer 16

1. 90% of higher performers are also high in EQ
2. Only 20% of low performers are high in EQ.
3. You can be a high performer without EQ, but the chances are slim.
4. The link between EQ and earnings is so strong that every point increase in EQ add $1,300 to an annual salary.

Question 17

What % of people who are high in self-awareness are top performers? Why is this the case?

Answer 17

• It’s so important for job performance, 83% of people high in self-awareness are top performers, and just 2% of bottom performers are high in self-awareness
• Why is this the case? When you are self-aware you are far more likely to pursue the right opportunities, put your strengths to work, and perhaps most importantly, keep your emotions from holding you back.

Question 18

When you have self-awareness are you afraid of emotional mistakes?

Answer 18

No, having self-awareness means you aren’t afraid of emotional “mistakes”. They tell you what you should be doing differently and provide a steady stream of information you need to understand as your life unfolds.

Question 19

What is the biggest challenge with Self-Management?

Answer 19

• The biggest challenge is not resisting the explosive or problematic behaviors, it is managing your tendencies over time and applying your skills in a variety of situations.
• Real results come from putting your momentary needs on hold to pursue larger, more important goals b/c the realization of such goals is often delayed, meaning your commitment to self-management will be tested over and over again.

Question 20

What does Social Awareness require?

Answer 20

It requires us to listen and observe well, stop talking, stop anticipating, and really watch people as you interact with them. You have to do this in the heat of the moment while things are happening.

Question 21

What is Relationship Management?

Answer 21

• Relationship management is your ability to use your awareness of your own emotions and those of others to manage interactions successfully. This ensures clear communication and effective handling of conflict.
• Relationship management is also the bond you build with others over time.

Question 22

What is the difference between an interaction and a relationship?

Answer 22

The difference between an interaction and a relationship is a matter of frequency. It’s the product of the quality, depth, and time you spend interacting with another person.

Question 23

What is the greatest challenge to Relationship Management?

Answer 23

• Stress - more than 70% of people tested have difficulty handling stress.
• Conflicts at work/home tend to fester or explode as people avoid them b/c they lack the skills needed to initiate a direct, yet constructive conversation.

Question 24

What are the Five Core Emotions?

Answer 24

• Happiness
• Sadness
• Anger
• Fear
• Shame

F-SASH Acronym

Question 25

Car Analogy (Intelligence and Emotional Intelligence)

Answer 25

Intelligence is your raw horsepower. It’s how quickly you can move but it doesn’t determine how fast you get to your destination.

On the highway of life, you can drive as fast as you want but if you don’t know where you’re going, how to avoid the traffic jams and accidents, having more horsepower (higher IQ) is pointless.

Having more horsepower is actually more risky, because you’re over confident

Emotional Intelligence is your GPS. It allows you to determine the best route on the highway of life. It pings you, alert - cops ahead. alert, traffic jam ahead. alert - negative people ahead. alert, situation I know I don’t manage well ahead.

Question 26

Why are our brains hard-wired to give emotions the upper hand?

Answer 26

1. Electric signals: Everything we see, smell, hear, taste, and touch travels through our body in the form of electrical signals
2. Cell to Cell: These signals pass from cell to cell until they reach their ultimate destination, the brain
3. Spine - Limbic - Frontal Lobe: Enter our brain at the base near the spinal cord and need to get to the frontal lobe (behind your forehead and the place where rational, logical thinking takes place). The trouble is, they need to pass through your limbic system (where emotions are produced) along the way.
4. Experience Journey: This journey ensures you experience things emotionally before your reason can kick into gear

Question 27

What is the physical source of emotional intelligence?

Answer 27

Communication between emotional and rational “brains” (limbic and frontal lobe) is the physical source of emotional intelligence