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SGT STUDY GUIDE > Emotional Intelligence > Flashcards

Emotional Intelligence Flashcards

1
Q

Sensations occur in what part of your brain?

A - Spinal Cord
B - Limbic System
C - Front of brain

A

A - The back near your spinal cord

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2
Q

Thinking happens in what part of your brain?

A - Spinal Cord
B - Limbic System
C - Front of brain

A

C - Front

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3
Q

Emotions are experienced in what part of the brain?

A - Spinal Cord
B - Limbic System
C - Front of brain

A

B - Limbic system - (Middle on diagram in book)

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4
Q

What are the four emotional intelligence skills?

A

Self Awareness
Self Managment
Social Awareness
Relationship Managment

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5
Q

Which two emotional intelligence skills are about how you are with others?
A - SOCIAL AWARENESS
B - SELF AWARENESS
C - RELATIONSHIP MANAGMENT
D - SELF MANAGMENT

A

Social Awareness
Relationship Managment

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6
Q

Which two emotional intelligence skills are more about yourself?
A - SOCIAL AWARENESS
B - SELF AWARENESS
C - RELATIONSHIP MANAGEMENT
D - SELF MANAGEMENT

A

Self Awareness
Self Managment

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7
Q

T/F there is a known connection between Emotional intelligence and IQ.

A

False-there is no known connection

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8
Q

Emotional intelligence is a ________ skill.

A - Solid
B - Weak
C - Smart
D - Flexible

A

D - Flexible skill and is readily learned.

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9
Q

Your __ is fixed from birth.

A - EQ
B - IQ
C - Hair Color
D - Height

A

B - IQ

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10
Q

Together EQ and IQ determine how we _____ and ___.

A - Think and Feel
B - Think and Act
C - See and Hear
D - Think and React

A

B - Think and Act

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11
Q

Like your IQ, _________ is also stable in your lifetime.

A - Personality
B - EQ
C - Relationship management

A

A - Personality. Personality traits occur early in life and do not go away.

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12
Q

The four emotional intelligence skills tend to pair up under two primary competencies. What are they?
A - SOCIAL COMPEYTENCE
B - PERSONAL COMPETENCE
C - RELATIONSHIP COMPETENCE
D - SELF COMPETENCE

A

A AND B
Personal Competence and Social Competence

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13
Q

Personal competence is the product of your ability in which two skills?
A - SOCIAL AWARENESS
B - SELF AWARENESS
C - RELATIONSHIP MANAGEMENT
D - SELF MANAGEMENT

A

Self Awareness and Self Managment

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14
Q

__________ is your ability to accurately perceive your own emotions in the moment and understand your tendencies across situations.

A - SOCIAL AWARENESS
B - SELF AWARENESS
C - RELATIONSHIP MANAGEMENT
D - SELF MANAGEMENT

A

B - Self Awareness

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15
Q

___________ is what happens when you do or do not act. -the ability to use your awareness of your emotions to stay flexible and direct your behaviors.

A - SOCIAL AWARENESS
B - SELF AWARENESS
C - RELATIONSHIP MANAGEMENT
D - SELF MANAGEMENT

A

D - Self Managment

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16
Q

Social Competence focuses on your ability to understand people and __________.

A - interact with them
B - Manage Relationships

A

B - Manage Relationships

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17
Q

What is Social Awareness?

A

Your ability to accurately pick up on emotions in other people and understand what is going on with them.

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18
Q

What is Relationship Managment?

A

Is the product of the first three emotional intelligence skills and your ability to use them to manage interactions successfully.

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19
Q

how was Phineas Gage injured?

A

A 43 inch tamping iron went into his head and completely removed the front portion of his brain.

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20
Q

Physical pathway for emotional intelligence starts in the brain at the ________________.
A - SPINAL CORD
B - FRONTAL CORTEX
C - BRAIN STEM
D - ASS HOLE

A

Spinal Cord

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21
Q

T/F You cant predict emotional intelligence based on how smart someone is.

A

True

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22
Q

T/F People of all types of personalities can be high in EQ or IQ.

A

True

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23
Q

Much like IQ ______________ is stable over a lifetime.
A - PERSONALITY
B - CONFIDENCE
C - EQ

A

Personality

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24
Q

T/F People who prefer to be around other people are more emotionally intelligent.

A

False

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25
Q

What qualities do we all posses?

A - EQ
B - IQ
C - Personality
D - All the Above

A

D - EQ, IQ, and Personality

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26
Q

T/F You can predict one distinct quality someone possesses based on another distinct quality. EX - I can predict your personality based on your IQ.

A

False

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27
Q

T/F People over run with intense emotions often make situations worse.

A

True

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28
Q

Findings pinpoint ___ simple truths that capture the essence of emotional intelligence.

A - 1
B - 2
C - 3

A

C - 3

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29
Q

What are thew 3 findings or simple truths?

A

1: We have an Emotional Epidemic
2: There are few truths behind labels
3: Its lonely at the top

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30
Q

T/F two-thirds of people are typically controlled by their emotions as they happen.

A

True

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31
Q

Women on average have an EQ score that is four points higher or lower than men?

A

Higher

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32
Q

Women outscore men in which three of the four EQ skills?

A

Self Managment
Social Awareness
Relationship Managment

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33
Q

Which EQ skill do men and women score equally at?

A - Self Awareness
B - Social Awareness
C - Self Managment

A

A - Self Awareness

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34
Q

Which group of people (career) tend to score higher in emotional intelligence? 

A

Those working and customer service appear to have a higher emotional intelligence. 

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35
Q

Which group of people or career choice has a Lower emotional intelligence. Almost every time.

A

The unemployed

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36
Q

True or false CEOs on average have the lowest emotional intelligence scores

A

 True

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37
Q

True or false middle managers stand out with the highest emotional intelligence scores in the workforce

A

True

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38
Q

 Emotional intelligence has more influence on job performance than any other skill. True or false

A

True 

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39
Q

Understanding your emotions will not help you with current challenges in preventing future challenges true or false 

A

Falls

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40
Q

Those who do not use their emotional intelligence skills are how many times more likely to experience, anxiety, depression, substance abuse, or thoughts of suicide?

A

 Two times as likely

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41
Q

True or false studies have indicated an important link between emotional intelligence and susceptibility to disease, stress, anxiety, and depression 

A

True

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42
Q

The potency of your immune system is tied to your emotional state via _____________, complex chemicals that act as messengers between the mind and body.

A

Neauroneptides

43
Q

When your mind is flooded with tension or distress, it signals the body to
A- Increase
B- Decrese
The energy it expands to fight disease 

A

B - decrease

44
Q

True or false. New medical research shows a definitive link between emotional distress and serious forms of illness such as cancer.

A

 True

45
Q

Women who experienced higher levels of stress during a 24 year period were how many times more likely to develop breast cancer.

A

Two times 

46
Q

True or false. The development of emotional intelligence skills during treatment has no bearing on a faster recovery time. 

A

False it increases recovery time

47
Q

Emotional intelligence skills strengthen your brains, ability to cope with emotional ____________.

A

Distress

48
Q

In terms of workplace behaviors, emotional intelligence is less important than time management, motivation, vision and communication.

A

False- emotional intelligence was tested alongside 33 other important workplace behaviors, and it was more important than the majority of them 

49
Q

What percentage of high-performing workers were also high and emotional intelligence scores

A

90%

50
Q

If a company can generate contagious energy around a single concept, it will create a culture in which people can thrive. True or false

A

True

51
Q

An emotional intelligence test provides an objective evaluation of what?

A

Behavior

52
Q

Those who make the most progress and improving their emotional intelligence are usually the one to ask the least amount of questions, or ask the most amount of questions?

A

Most amount of questions 

53
Q

Emotional intelligence is influenced by significant life circumstances. You may see your emotional intelligence fluctuate in response to losing a job getting a divorce or being promoted unexpectedly. True or false

A

True 

54
Q

If emotional intelligence is so important, why are some people successful who seem to have none?

A

Satake. Task oriented that her able to motivate themselves and get work done. They may not be able to manage their behavior with other people very well, but they can power through a dreary task, 

55
Q

True or false. Emotional intelligence and success always occur together at the same time. 

A

False

56
Q

The human mind can focus effectively only on __________ Behaviors at one time 

A

A few

57
Q

True or false your brain is able to and it is a good idea to try to work on all four emotional intelligence skills at the same time

A

False your brain is only able to focus on a few behaviors at a time. Focusing on all the emotional intelligence skills in a single effort is bound to fail. 

58
Q

True or false. Emotional intelligence skills, overlap, one another therefore, if you’re working on improving one, you are likely to improve another one as well.

A

True

59
Q

Emotional intelligence can be used to _____________ people.

A

 Manipulate catch me if you can example

60
Q

Emotional intelligence skills tend to increase or decrease with age?

A

Increase

61
Q

People in their 50s on average score what percentage higher on an emotional intelligence test than those in their 20s?

A

25% higher 

62
Q

 most people tend to gain a few emotional intelligence points with every decade of life, however, In a matter of_____________ you can realize an increase in your emotional intelligence, if you are working on your emotional intelligence.

A-Days
B-Weeks
C-Months

A

Months

63
Q

What is the term neurologist now use to describe the brains ability to adjust to pressure and change?

A

Plasticity

64
Q

True or False - At any age, learning leaves a physical mark on your brain?

A

True

65
Q

True or false – for decades, the world believed that adult brains were frozen and unable to change

A

True

66
Q

Your emotional intelligence is a product of the amount of communication between the _________and _________centers of your brain.

A

Rational and emotional centers of your brain

67
Q

True or false – if you practice a behavior long enough, it takes hold and perpetuates itself

A

True

68
Q

The biggest obstacle to increase personal competence is the tendency to avoid the _________that comes from increasing your self-awareness?

Comfort or discomfort?

A

Discomfort

69
Q

All emotions are derivations of five core feelings. What are they?

A

Happiness, sadness, anger, fear, and shame

70
Q

True or false – feeling a range of emotions is the same as self awareness?

A

False to accurately recognize an emotion. You also have to pay attention to your internal thermostat the thoughts and physical signs that accompany a feeling. 

71
Q

What are some physical sensations you might experience as a response to an emotionally arousing situation?

A

Your mind could go blank you could feel cold, tingling, warm or numb. Your heart might skip a beat you might get tunnel vision might feel muscle tension or your throat could feel tight. These are just a few sensations you could experience.

72
Q

True or false – people high in emotional intelligence, have been leaning into their discomfort, making mistakes, practicing, and getting better at their skills for years

A

True

73
Q

Success comes to those who can put their needs on hold and continually manage their tendencies – true or false

A

True

74
Q

 When emotions run strong, it is a good idea to stop and take a breath before moving forward – true or false

A

True– think about road rage – this is self-management

75
Q

What is the most important thing you can do to build your social awareness?

A

Listen

76
Q

Listening requires a unique blend of what two things?

A

Self-management and multitasking

77
Q

True or false – when you remove all the discouraging barriers from conversation, people feel respected and heard

A

True

78
Q

People take in information from their world through which five senses?

A

Taste, touch, smell sight and sound

79
Q

 Most of us, take in the majority of information about our interactions with others through which two senses?

A

Hearing and seeing – sight and sound

80
Q

T/F There is a middle ground when it comes to emotions.

A

False - there is no middle ground - when emotions happen they either have a positive or negative impact on every interaction.

81
Q

The moments that shape our careers are often those we must choose between Right and ________.
A - Right
B - Wrong

A

A - Right

When there are no wrong answers we must rely on our emotions.

82
Q

On average peple experience approx _____ emotions each waking hour.

A

27 emotions

83
Q

T/F Communication and Conflict are practically mutually exclusive.

A

True

84
Q

Conflict results from _______ an issue and failing to address it head on.

A

Avoiding

85
Q

Interpersonal conflicts need to be addressed when they are ______ enough to see, but ________ enough to address.

A - Small - Big
B - Big - Small

A

B -
Interpersonal conflicts need to be addressed when they are BIG enough to see, but SMALL enough to address.

86
Q

WHAT ARE THE FIRST SIGNS OF QUIET CONFLICT?

A

HURT PRIDE OR HURT FEELINGS

87
Q

______ ________ is the result of issues that fester long enough to let emotional intelligence involvement grow beyond the point of acting rationally.

A - Silent Conflict
B - Quiet Conlfict
C - Emotional Conflict
D - Inner Conflict

A

B - Quiet Conflict

88
Q

____________ Emotional intelligence can explain how a group will act in unison. it is the groups style of relating to one another, making decisions, and responding to other groups within the organization.

A- Partner
B - Individual
C - Team

A

C - Team

89
Q

Team emotional intelligence focuses heavily on ___________ Skills.

A - Managment
B - Individual
C - Partner
D - Team

A

A - Managment
Managing relationships between team members and outside relationships

90
Q

What are the 4 core TEAM EQ SKILLS?

A

EMOTIONAL AWARENESS
EMOTION MANAGEMENT
INTERNAL RELATIONSHIP MANAGEMENT
EXTERNAL RELATIONSHIP MANAGEMENT

91
Q

WHAT ARE TENDENCIES?

A

TENDENCIES ARE REPEATED PATTERNS OF RESPONDING.

92
Q

__________ is the team’s ability to accurately perceive the emotions that influence the group.

A - Team EMOTIONAL AWARENESS
B - Team EMOTION MANAGEMENT
C - INTERNAL RELATIONSHIP MANAGEMENT
D - EXTERNAL RELATIONSHIP MANAGEMENT

A

A - Team EMOTIONAL AWARENESS

93
Q

__________ is the team members ability to use their awareness of the groups emotions as a whole to be flexible and direct behavior in a positive direction.

A - Team EMOTIONAL AWARENESS
B - Team EMOTION MANAGEMENT
C - INTERNAL RELATIONSHIP MANAGEMENT
D - EXTERNAL RELATIONSHIP MANAGEMENT

A

B - Team EMOTION MANAGEMENT

94
Q

___________ refers to the team members ability to interact effectively with one another in order to respond well to difficult or challenging situations.

A - Team EMOTIONAL AWARENESS
B - Team EMOTION MANAGEMENT
C - INTERNAL RELATIONSHIP MANAGEMENT
D - EXTERNAL RELATIONSHIP MANAGEMENT

A

C - INTERNAL RELATIONSHIP MANAGEMENT

95
Q

___________ is the team’s ability to act effectively as a group across organizational boundaries.

A - Team EMOTIONAL AWARENESS
B - Team EMOTION MANAGEMENT
C - INTERNAL RELATIONSHIP MANAGEMENT
D - EXTERNAL RELATIONSHIP MANAGEMENT

A

D - EXTERNAL RELATIONSHIP MANAGEMENT

96
Q

A team or researchers predicted future divorce within 93 percent accuracy after only watching couples for 5 minutes, based on how often they ________ conflict amicably.

A

Repair / Resolve

97
Q

T/F Repair means showing love and respect towards one another despite the disagreement.

A

True

98
Q

An emotionally intelligent relationship is driven by people who focus their energy on _________ their disagreements.

A

Repairing

99
Q

The relationship usually fails when repair efforts are two sided. T/F

A

False - the relationship typically fails when the effort is one sided

100
Q

___________ is the product of your ability in two important skills, self awareness and self management.

A - Personal Competence
B - Social Competence

A

A - Personal Competence

101
Q

_________ focuses on your ability to understand other people and manage relationships.

A - Personal Competence
B - Social Competence

A

B - Social Competence

102
Q

These two skills are more about you as an individual.

A -Self awareness and Relationship management
B - Self management and social awareness
C - Self management and self-awareness
D - Social Awareness and Relationship management

A

C - Self management and self-awareness

103
Q

These two skills are about how you are with other people.

A -Self awareness and Relationship management
B - Self management and social awareness
C - Self management and self-awareness
D - Social Awareness and Relationship management

A

D - Social Awareness and Relationship management

SGT STUDY GUIDE (3 decks)

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