Emotional Competency Flashcards
What is Emotional Competency?
Being aware of our own and others’ emotions, to recognize, understand and to manage our emotions. ‘Introspective skills’.
Positive and Negative Emotions
Levels of physiological arousal
Extremes of arousal
Stress emotions = negative and extreme high or low intensity
‘Ability Models’. Intelligences/Skills.
Following from Thorndike’s (1920) ‘social intelligence’, Gardner’s (1983) ideas of ‘multiple intelligences’ – especially those of separate ‘interpersonal’ and ‘intrapersonal’ skills/intelligences, and Sternberg’s (1985) ‘practical intelligence’.
2.1 Mayer and Salovey (1990)
Four components (branches) of EI relating to ability to:
i) perceive emotions, e.g. what does face indicate
ii) use emotions to facilitate thought, e.g. use of emotions to deal with different situations
iii) understand emotional meanings, e.g. which emotion would a person feel in particular situations
iv) manage emotions, e.g. how to maintain an emotional state
Essentially defines what is EI, the more sophisticated a person as they move through i) to iv), from experiential skills through to strategic skills.
Measured by MSCEIT (Mayer, Salovey and Caruso Emotional Intelligence Test):- pictures, tasks, imagery
Goleman (1995)
In the world of work. For managers and for service staff (‘emotional labour’) with their need for ‘surface’ and/or ‘deep acting’.
‘Personal’ and ‘Social’ competencies to recognise and regulate emotions:-
i) self awareness: - ability to recognize one’s emotions and their effects
ii) self regulation/management ability:- of one’s emotional states
iii) social awareness:- ability to assess and influence others’ emotions
iv) social skills ability:- for good interpersonal relationships
Again, a hierarchy where one level must be met before the next.
Bar-On (2005
includes personality factors such as self-regard, self-awareness, assertiveness, independence, optimism, flexibility and self-actualisation
Measured by EQ- i (Emotional Quotient Inventory) :-
Bar On (2005) five domains of abilities with 15 subscales of Abilities and Personality factors:
Intrapersonal – self-regard, self-awareness, assertiveness, independence, and self-actualisation
- Interpersonal – empathy, social responsibility, interpersonal relationships
- Adaptability – reality-testing, flexibility, and problem-solving
- Stress management – stress tolerance, and impulse control
- General Mood – optimism, and happiness
Petrides and Furnham
Adaptability Assertiveness Emotion expression Emotion management (Others) Emotion perception (Self and Others) Emotion regulation Impulsiveness Relationships Self esteem Self motivation Social awareness Stress management Trait empathy Trait happiness Trait optimism
Measured by Trait Emotional Intelligence Questionnaires (TEIQue). 30 item short form of this (TEIQue-SF) - with 2 items from each of the 15 subscales of the 153 item long form.To give us a ‘global Trait EI’ score.
. Personality, Intelligence, or Both?
Seems that both required for Emotional Competency, but some people, e.g. Eysenck (2000), think that ‘mixed’ models of EI are ‘unscientific’. Not sure if P or I is contributing to performance. Uncertainty in defining the construct is reflected in measures used.