Emergency Call

Question 1

Emergency Call Procedure

Answer 1

• State “this is an emergency call”
• Ensure you are talking to the right person.
• Your name, job role, company and head code.
• Where/location you are speaking from.
• Give a brief description of incident and what you require to be done.
• Are emergency services required?
• Get this read back - ensure you listen.

Question 2

Information to report

Answer 2

• Exact location and details of incident.
• Give details of any blocked lines.
• Whether current needs switching off (may need to contact ECO)
• Whether emergency services are required.
• Details of any involved Dangerous Goods.
• Use a SPT or line side telephone if possible.
  ALWAYS CALL CONTROLLING SIGNALLER FIRST.