Email Limits

Question 1

Email Services: Maximum Number of Email Messages Processed

Includes limit for On-Demand Email-to-Case

Answer 1

Number of user licenses multiplied by 1,000; maximum 1,000,000

Question 2

Email Services: Maximum Size of Email Message (Body and Attachments)

Answer 2

10 MB

Question 3

Email Services: Maximum Size of Email Message (Body and Attachments) 2nd part

Answer 3

The maximum size of email messages for Email Services varies depending on language and character set. The size of an email message includes the email headers, body, attachments, and encoding. As a result, an email with a 25 MB attachment likely exceeds the 25 MB size limit for an email message after accounting for the headers, body, and encoding..

Question 4

On-Demand Email-to-Case: Maximum Email Attachment Size

Answer 4

25 MB

Question 5

On-Demand Email-to-Case: Maximum Number of Email Messages Processed
(Counts toward limit for Email Services)

Answer 5

Number of user licenses multiplied by 1,000; maximum 1,000,000