Elicitation and collaboration Flashcards
What are the tasks of the elicitation and collaboration knowledge area
Prepare for elicitation
Conduct elicitation
Confirm elicitation results
Communicate business analysis information
Manager stakeholder collaboration
What is conduct elicitation goals ?
Understand stakeholder needs and identify potential solutions that may meet those needs
What are the typical activities to conduct elicitation ?
Direct interaction with stakeholders
Doing research
Running experiments
What are confirm elicitation results goals
Ensure that stakeholders understand the outcome of elicitation, that elicitation information is recorded appropriately, and that the BA has the information needed from an elicitation activity
What are communicate BA information goals
Provide stakeholders with the information they need, when they need it. The information is presented in a useful form, using the right terminology and concepts.
What are manage stakeholder collaboration goals
Describe working with stakeholders to engage them in the BA process and to ensure the BA can deliver the outcomes needed
Is elicitation sequential, iterative or incremental ?
Elicitation is iterative and incremental. The understanding of needs may evolve over time.
Change concept in elicitation
Use a variety of elicitation techniques to fully identify the characteristics of the change including concerns that stakeholders have about the change.
Value concept in elicitation
Collaborate with stakeholders to assess the relative value of needs and of the information provided through elicitation. Confirm and communicate that value
Context concept in elicitation
Identify BA information about the context that may affect the change
Which inputs for elicitation and collaboration ?
Need
Business analysis information
Stakeholder engagement approach
Business analysis performance assessment
Which tasks for elicitation and collaboration ?
Prepare for elicitation
Conduct elicitation
Confirm elicitation results
Communicate Business Analysis information
Manage stakeholder collaboration
Which outputs for elicitation and collaboration ?
Elicitation activity plan
Elicitation results (unconfirmed)
Elicitation results (confirmed)
BA Information (communicated)
Stakeholder engagement
What is the purpose of Prepare for elicitation ?
Understand the scope of the elicitation activity, select appropriate techniques, plan for appropriate materials and resources
Inputs to prepare for elicitation ?
Needs - some needs must exist to start the elicitation that may lead to discovering more needs.
Stakeholder engagement approach - understand stakeholder communication and collaboration needs to plan and prepare elicitation events
Output for Prepare for elicitation ?
Elicitation activity plan
What to consider to understand the scope of elicitaion
- Business domain
- Overall corporate culture and environment
- stakeholder locations
- stakeholders who are involved and their group dynamics
- expected outputs the elicitation activities will feed
- skills of the business analysis practitioner
- strategy or solution approach
- scope of future solution
- possible sources of the business analysis information that might feed into the specific elicitation activity
Why is it important to understand the scope of elicitation
It allows BA to respond if the activity strays from the intended scope. It also allows BA to recognize if people and material are not available in time and when the activity is complete.
What are elicitation techniques for prepare for elicitation ?
- Brainstorming
- Data mining
- Document analysis
- Estimation of the time and effort needed to perform the elicitation
- Interviews
- Mind mapping
- Risk analysis and management
- Stakeholder list, map ou personas