Elements of Operations Management

Question 1

Define Inputs and give 3 generic examples

Answer 1

Inputs are the resources necessary to create the good or service. They include things such as raw materials, capital and labour.

Question 2

Define Processes

Answer 2

Processes are the series of value adding actions performed on the inputs to create the outputs.

Question 3

Define Outputs and talk about tangibility

Answer 3

Outputs are the final good or service produced by the business. In a manufacturing business they are tangible and can be touched. In a service business they are intangible and cannot be touched.

Question 4

3 examples of inputs at Yakult

Answer 4

Shirota strain bacteria , Milk powder, Fermentation tanks

Question 5

3 examples of inputs at Qantas

Answer 5

Flight Attendants, Planes, Computer Systems

Question 6

2 examples of processes at Qantas

Answer 6

Checking passengers in, Conducting a safety procedure

Question 7

Output at Yakult

Answer 7

5 pack of ready to consume probiotic drinks

Question 8

Output at Qantas

Answer 8

Safe arrival at destination with luggage