Effective Fire and Emergency Services Admin Flashcards
The systems approach to viewing an organization states that an organization consists of what three primary sequentially interrelated components?
P.3
Inputs
processes
outputs
The successful Fire and emergency services administrator utilizes environmental scanning tools, such as SWOT, what does that mean?
P.10 Strengths Weaknesses Opportunities Threats
managers utilize what three type of managerial skills as they enact their roles and responsibilities within an organization?
P.26
Technical Skills
Human Skills
Conceptual Skills
What three levels of management typically exist within an organization. In ascending order, these management levels are:
P.27
The operational or functional level
The tactical or business level
The strategic or Corporate level
Managers serving in the line positions derive their power from what three sources?
P.30
Legitimate Power
Reward Power
Coercive Power
When members of staff departments are granted the ability to control the activities of other departments, as they relate to staff responsibilities, ______ exists
P.30
Functional authority
A _____ is a coherent group of assumptions advanced to explain the relationship between two or more observable facts.
P.52
Theory
What are the five functions of management suggested by Henri Fayol?
P.54 Planning Organizing Commanding Coordinating Controlling
Which management principle is workers should report to only one supervisor?
P.54
Unity of Command
Which management principle is work should be divided among individuals and groups and should be assigned to those with the necessary specialization to perform the work?
P.54
Division of Labor
Which management principle is rewards to workers should be fair to both the employees and the organization?
P.54
Remuneration
Maslow developed a hierarchy of needs that addresses five levels of needs to motivate individuals. these levels are:
P.56 Physiological needs safety and security needs love and belonging needs status and self-esteem needs self-actualization needs
What are the four management functions?
P.68 Planning Organizing Directing Controlling
Management as _____ involves the application of management theories and decision making models
P.69
a Science
Management as _____ involves having the judgement and wisdom to manage in an appropriate manner in a give situation.
P.69
an Art
The strategic planning process or planning cycle is composed of what three integrated steps?
P.72
the preparation phase
the planning phase
the implementation phase
What are the four characteristics of a well-written goal statement?
P.75 Measurable Time Specific Challenging Realistic
What are the five potential sources by which an individual can attain power to influence the behavior of others? Which two are have power attributed to them by followers?
P.91
Legitimate Power
Reward Power
Coercive Power
Referent Power: personal power of Identification
Expert Power
*Referent and Expert - Leaders and Staff positions
What are the three primary approaches to leadership, under which the various leadership theories can be categorized?
P. 93
Trait Theories
Behavioral theories
Contingency Theories
_____ serve as guides for decision making and provide a broad or general guidance
P.114
Policies
____ serve as a guide for action and usually supports established fire and emergency services organization policies.
P.114
Procedures
____ is defined as any situation in which incompatible goals, emotions, behaviors, or attitudes lead to disagreement or opposition between two or more parties.
P.135
Conflict
What are the three phases in the conflict management process?
P.136
Conflict prevention
Conflict recognition
Conflict resolution
what is the 1st step in the problem solving process? This is in the classical model of decision making
P.133 & 136 recognize that a problem exists * there are 8 steps in the process Recognize that a problem exists Identify Needed information gather and analyze identify alternatives evaluate alternatives select an alternative implement a decision monitor and evaluate
The final step of conflict management is where the rubber meets the road. Conflict resolution seeks to resolve the conflict. What are the four available strategies for conflict resolution?
P.137 Conflict avoidance conflict diffusion conflict containment conflict confrontation
What are the three special conflict resolution techniques?
P.137
mediation
arbitration
fact finding
_____ is defined as the act of delegating power and authority to a subordinate in the interest of accomplishing organizational goals.
P.155
Empowerment
What are the five steps in the human resource planning process
P161 Implementing environmental scanning Forecast labor supply Forecast labor demand Analyze the gap Develop and implement resulting Human Resource management strategies
The job analysis process follows a logical and sequential order…
P161
Examine how each job fits within the organization
Determine needed job analysis information
Determine which jobs will be analyzed
Collect job analysis data
Prepare job descriptions
Prepare job specifications
What are the three human resource management activities concerned with enhancing the effectiveness of Human Resources are?
P164
Training and development
Compensation
Performance appraisal
Training is usually delivered through what 4 step instructional process?
P164 Preparation Presentation Application Testing and evaluation
a typical progressive discipline procedure might consist of …
P166 Verbal warning Written warning Suspension Termination
There Are three phases of labor management process with which you need to be familiar
P167
Organization and representation
Collective bargaining
Contract Administration
What are the steps in the budgeting process?
P182 Budget planning Budget preparation Budget presentation Budget approval Budget implementation Budget administration and control
What physical resources of the contemporary fire and emergency services organization fall into what five categories?
P185 Apparatus Equipment PPE Facilities Materials and supplies
A ______ is designed to show the siting of the building on the property and includes areas and items such as access road, parking lots, fences, and fire hydrants
P211
Plot plan
The intent of ______ is to show the elevations in terms of the number of floors on each side of the building, as well the grading or contour of the land
P211
Elevation drawings
The ______ should show the layout of each floor of the building, including points in access in egress
P211
Floor plans
four essentials aspects for inclusion in a pre plan are
P215 Construction Occupancy Protection systems Exposures These four components can easily be remembered through the acronym COPE
The incident command system (ICS) incorporates what eight components?
P220 Common terminology Modular organization Intergraded communications Unified command structure Consolidated action plans Manageable span of control Designed incident fatalities Comprehensive resource management
The study of the moral obligations of right versus wrong is called _____
P240
Ethics
Fire and emergency services organizations have borrowed from industry and tylically engage in risk management through utilization of the Classical Risk Management Process. What are the five steps in this risk management process?
P245
- risk identification
- Risk evaluation
- Risk Prioritization
- Risk control
- Risk monitoring
What are the three primary areas of consideration in conducting a community risk assessment?
P257
Life safety
Responder Risk
Prpoerty Loss
What three main area and the percentages for the Fire Suppression Rating Schedule (FSRS)
P260
Fire alarm and communication systems (10%)
The fire department (50%)
The water supply (40%)
Business level. The middle level in an organizational hierarchy, also called the _____ level
P276
Tactical Level
COPE: an acronym used in conducting a pre-incident survey that stands for ….
P279 Construction Occupancy Protection Exposures
______: a management Style where the manager demonstrates a high degree of concern for both people and production
P281
Dual-issue management
Also called team management
_____. The ability to view things from another persons perspective.
P282
Empathy
ERG theory: a content area of motivation that considers…
P283
Existence needs
Relatedness needs
Growth needs
_______. Rewards that derive from the job itself, rather than from external rewards.
P290
Intrinsic Rewards
What are the four functions of management?
And with each being supported by ______
P291
Planning, organizing, directing, and Controlling
- each being supported by communication and decision making
What are The three sets of managerial skills?
P292
Technical skills
Human skills
Conceptual skills
_____: The power that comes from others being attracted to an individual and wanting to work with that individual;also called personal power or identification power
P299
Referent Power
What are the steps of risk management?
P300 Risk identification Risk evaluation Risk prioritization Risk control Risk monitoring
____: A potential barrier to effective communication resulting from the fact that words mean different things to different individuals in different context
P302
Semantics
______: the stage in group development where conflict take place within a group
P304
Storming stage
______: The highest level in the Organizational hierarchy also called Corporate level
P304
Strategic level
Swot analysis: an environmental scanning process designed to identify what four things?
P305 Organizational strengths Organizational weaknesses Environmental opportunities Environmental Threats
_____: The middle level in an organizational Hierarchy  also called the business level
P305
Tactical level
_____: The management principle that states that a given position should only one individual or position
P307
Unity of command
______: An approach to budgeting whereby all budget allocations must be fully justified during each yearly budgeting process
P308
Zero-based budgeting
The heavy lifting of the budgeting process occurs during the _____
P182
Budget Preparation
The steps in the budgeting process are: Budget planning Budget preparation Budget presentation Budget approval Budget implementation Budget administration and control
What’s the final step in the budgeting process?
P184
Budget administration and Control
Budget planning Budget preparation Budget presentation Budget approval Budget implementation Budget administration in control
