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Effective Fire and Emergency Services Admin > Effective Fire and Emergency Services Admin > Flashcards

Effective Fire and Emergency Services Admin Flashcards

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1
Q

The systems approach to viewing an organization states that an organization consists of what three primary sequentially interrelated components?

A

P.3
Inputs
processes
outputs

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2
Q

The successful Fire and emergency services administrator utilizes environmental scanning tools, such as SWOT, what does that mean?

A 
P.10
Strengths
Weaknesses
Opportunities 
Threats
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3
Q

managers utilize what three type of managerial skills as they enact their roles and responsibilities within an organization?

A

P.26
Technical Skills
Human Skills
Conceptual Skills

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4
Q

What three levels of management typically exist within an organization. In ascending order, these management levels are:

A

P.27
The operational or functional level
The tactical or business level
The strategic or Corporate level

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5
Q

Managers serving in the line positions derive their power from what three sources?

A

P.30
Legitimate Power
Reward Power
Coercive Power

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6
Q

When members of staff departments are granted the ability to control the activities of other departments, as they relate to staff responsibilities, ______ exists

A

P.30

Functional authority

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7
Q

A _____ is a coherent group of assumptions advanced to explain the relationship between two or more observable facts.

A

P.52

Theory

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8
Q

What are the five functions of management suggested by Henri Fayol?

A 
P.54
Planning
Organizing
Commanding 
Coordinating 
Controlling
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9
Q

Which management principle is workers should report to only one supervisor?

A

P.54

Unity of Command

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10
Q

Which management principle is work should be divided among individuals and groups and should be assigned to those with the necessary specialization to perform the work?

A

P.54

Division of Labor

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11
Q

Which management principle is rewards to workers should be fair to both the employees and the organization?

A

P.54

Remuneration

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12
Q

Maslow developed a hierarchy of needs that addresses five levels of needs to motivate individuals. these levels are:

A 
P.56
Physiological needs
safety and security needs
love and belonging needs
status and self-esteem needs 
self-actualization needs
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13
Q

What are the four management functions?

A 
P.68
Planning
Organizing
Directing
Controlling
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14
Q

Management as _____ involves the application of management theories and decision making models

A

P.69

a Science

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15
Q

Management as _____ involves having the judgement and wisdom to manage in an appropriate manner in a give situation.

A

P.69

an Art

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16
Q

The strategic planning process or planning cycle is composed of what three integrated steps?

A

P.72
the preparation phase
the planning phase
the implementation phase

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17
Q

What are the four characteristics of a well-written goal statement?

A 
P.75
Measurable
Time Specific
Challenging 
Realistic
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18
Q

What are the five potential sources by which an individual can attain power to influence the behavior of others? Which two are have power attributed to them by followers?

A

P.91
Legitimate Power
Reward Power
Coercive Power
Referent Power: personal power of Identification
Expert Power
*Referent and Expert - Leaders and Staff positions

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19
Q

What are the three primary approaches to leadership, under which the various leadership theories can be categorized?

A

P. 93
Trait Theories
Behavioral theories
Contingency Theories

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20
Q

_____ serve as guides for decision making and provide a broad or general guidance

A

P.114

Policies

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21
Q

____ serve as a guide for action and usually supports established fire and emergency services organization policies.

A

P.114

Procedures

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22
Q

____ is defined as any situation in which incompatible goals, emotions, behaviors, or attitudes lead to disagreement or opposition between two or more parties.

A

P.135

Conflict

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23
Q

What are the three phases in the conflict management process?

A

P.136
Conflict prevention
Conflict recognition
Conflict resolution

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24
Q

what is the 1st step in the problem solving process? This is in the classical model of decision making

A 
P.133 & 136
recognize that a problem exists
* there are 8 steps in the process
Recognize that a problem exists
Identify Needed information
gather and analyze
identify alternatives
evaluate alternatives
select an alternative
implement a decision
monitor and evaluate
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25
Q

The final step of conflict management is where the rubber meets the road. Conflict resolution seeks to resolve the conflict. What are the four available strategies for conflict resolution?

A 
P.137
Conflict avoidance
conflict diffusion 
conflict containment 
conflict confrontation
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26
Q

What are the three special conflict resolution techniques?

A

P.137
mediation
arbitration
fact finding

27
Q

_____ is defined as the act of delegating power and authority to a subordinate in the interest of accomplishing organizational goals.

A

P.155

Empowerment

28
Q

What are the five steps in the human resource planning process

A 
P161
Implementing environmental scanning
Forecast labor supply
Forecast labor demand
Analyze the gap 
Develop and implement resulting Human Resource management strategies
29
Q

The job analysis process follows a logical and sequential order…

A

P161
Examine how each job fits within the organization
Determine needed job analysis information
Determine which jobs will be analyzed
Collect job analysis data
Prepare job descriptions
Prepare job specifications

30
Q

What are the three human resource management activities concerned with enhancing the effectiveness of Human Resources are?

A

P164
Training and development
Compensation
Performance appraisal

31
Q

Training is usually delivered through what 4 step instructional process?

A 
P164
Preparation
Presentation 
Application 
Testing and evaluation
32
Q

a typical progressive discipline procedure might consist of …

A 
P166
Verbal warning
Written warning
Suspension
Termination
33
Q

There Are three phases of labor management process with which you need to be familiar

A

P167
Organization and representation
Collective bargaining
Contract Administration

34
Q

What are the steps in the budgeting process?

A 
P182
Budget planning
Budget preparation
Budget presentation 
Budget approval
Budget implementation 
Budget administration and control
35
Q

What physical resources of the contemporary fire and emergency services organization fall into what five categories?

A 
P185
Apparatus 
Equipment 
PPE
Facilities 
Materials and supplies
36
Q

A ______ is designed to show the siting of the building on the property and includes areas and items such as access road, parking lots, fences, and fire hydrants

A

P211

Plot plan

37
Q

The intent of ______ is to show the elevations in terms of the number of floors on each side of the building, as well the grading or contour of the land

A

P211

Elevation drawings

38
Q

The ______ should show the layout of each floor of the building, including points in access in egress

A

P211

Floor plans

39
Q

four essentials aspects for inclusion in a pre plan are

A 
P215
Construction
Occupancy 
Protection systems 
Exposures
These four components can easily be remembered through the acronym COPE
40
Q

The incident command system (ICS) incorporates what eight components?

A 
P220
Common terminology 
Modular organization 
Intergraded communications
Unified command structure 
Consolidated action plans
Manageable span of control
Designed incident fatalities 
Comprehensive resource management
41
Q

The study of the moral obligations of right versus wrong is called _____

A

P240

Ethics

42
Q

Fire and emergency services organizations have borrowed from industry and tylically engage in risk management through utilization of the Classical Risk Management Process. What are the five steps in this risk management process?

A

P245

  1. risk identification
  2. Risk evaluation
  3. Risk Prioritization
  4. Risk control
  5. Risk monitoring
43
Q

What are the three primary areas of consideration in conducting a community risk assessment?

A

P257
Life safety
Responder Risk
Prpoerty Loss

44
Q

What three main area and the percentages for the Fire Suppression Rating Schedule (FSRS)

A

P260
Fire alarm and communication systems (10%)
The fire department (50%)
The water supply (40%)

45
Q

Business level. The middle level in an organizational hierarchy, also called the _____ level

A

P276

Tactical Level

46
Q

COPE: an acronym used in conducting a pre-incident survey that stands for ….

A 
P279
Construction
Occupancy 
Protection
Exposures
47
Q

______: a management Style where the manager demonstrates a high degree of concern for both people and production

A

P281
Dual-issue management
Also called team management

48
Q

_____. The ability to view things from another persons perspective.

A

P282

Empathy

49
Q

ERG theory: a content area of motivation that considers…

A

P283
Existence needs
Relatedness needs
Growth needs

50
Q

_______. Rewards that derive from the job itself, rather than from external rewards.

A

P290

Intrinsic Rewards

51
Q

What are the four functions of management?

And with each being supported by ______

A

P291
Planning, organizing, directing, and Controlling
- each being supported by communication and decision making

52
Q

What are The three sets of managerial skills?

A

P292
Technical skills
Human skills
Conceptual skills

53
Q

_____: The power that comes from others being attracted to an individual and wanting to work with that individual;also called personal power or identification power

A

P299

Referent Power

54
Q

What are the steps of risk management?

A 
P300
Risk identification 
Risk evaluation 
Risk prioritization
Risk control
Risk monitoring
55
Q

____: A potential barrier to effective communication resulting from the fact that words mean different things to different individuals in different context

A

P302

Semantics

56
Q

______: the stage in group development where conflict take place within a group

A

P304

Storming stage

57
Q

______: The highest level in the Organizational hierarchy also called Corporate level

A

P304

Strategic level

58
Q

Swot analysis: an environmental scanning process designed to identify what four things?

A 
P305
Organizational strengths 
Organizational weaknesses
Environmental opportunities 
Environmental Threats
59
Q

_____: The middle level in an organizational Hierarchy  also called the business level

A

P305

Tactical level

60
Q

_____: The management principle that states that a given position should only one individual or position

A

P307

Unity of command

61
Q

______: An approach to budgeting whereby all budget allocations must be fully justified during each yearly budgeting process

A

P308

Zero-based budgeting

62
Q

The heavy lifting of the budgeting process occurs during the _____

A

P182
Budget Preparation

The steps in the budgeting process are:
Budget planning
Budget preparation
Budget presentation
Budget approval
Budget implementation 
Budget administration and control
63
Q

What’s the final step in the budgeting process?

A

P184
Budget administration and Control

Budget planning
Budget preparation
Budget presentation
Budget approval
Budget implementation
Budget administration in control

Effective Fire and Emergency Services Admin (1 decks)

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