Effective Fire and Emergency Services Admin Flashcards
The systems approach to viewing an organization states that an organization consists of what three primary sequentially interrelated components?
P.3
Inputs
processes
outputs
The successful Fire and emergency services administrator utilizes environmental scanning tools, such as SWOT, what does that mean?
P.10 Strengths Weaknesses Opportunities Threats
managers utilize what three type of managerial skills as they enact their roles and responsibilities within an organization?
P.26
Technical Skills
Human Skills
Conceptual Skills
What three levels of management typically exist within an organization. In ascending order, these management levels are:
P.27
The operational or functional level
The tactical or business level
The strategic or Corporate level
Managers serving in the line positions derive their power from what three sources?
P.30
Legitimate Power
Reward Power
Coercive Power
When members of staff departments are granted the ability to control the activities of other departments, as they relate to staff responsibilities, ______ exists
P.30
Functional authority
A _____ is a coherent group of assumptions advanced to explain the relationship between two or more observable facts.
P.52
Theory
What are the five functions of management suggested by Henri Fayol?
P.54 Planning Organizing Commanding Coordinating Controlling
Which management principle is workers should report to only one supervisor?
P.54
Unity of Command
Which management principle is work should be divided among individuals and groups and should be assigned to those with the necessary specialization to perform the work?
P.54
Division of Labor
Which management principle is rewards to workers should be fair to both the employees and the organization?
P.54
Remuneration
Maslow developed a hierarchy of needs that addresses five levels of needs to motivate individuals. these levels are:
P.56 Physiological needs safety and security needs love and belonging needs status and self-esteem needs self-actualization needs
What are the four management functions?
P.68 Planning Organizing Directing Controlling
Management as _____ involves the application of management theories and decision making models
P.69
a Science
Management as _____ involves having the judgement and wisdom to manage in an appropriate manner in a give situation.
P.69
an Art
The strategic planning process or planning cycle is composed of what three integrated steps?
P.72
the preparation phase
the planning phase
the implementation phase
What are the four characteristics of a well-written goal statement?
P.75 Measurable Time Specific Challenging Realistic
What are the five potential sources by which an individual can attain power to influence the behavior of others? Which two are have power attributed to them by followers?
P.91
Legitimate Power
Reward Power
Coercive Power
Referent Power: personal power of Identification
Expert Power
*Referent and Expert - Leaders and Staff positions
What are the three primary approaches to leadership, under which the various leadership theories can be categorized?
P. 93
Trait Theories
Behavioral theories
Contingency Theories
_____ serve as guides for decision making and provide a broad or general guidance
P.114
Policies
____ serve as a guide for action and usually supports established fire and emergency services organization policies.
P.114
Procedures
____ is defined as any situation in which incompatible goals, emotions, behaviors, or attitudes lead to disagreement or opposition between two or more parties.
P.135
Conflict
What are the three phases in the conflict management process?
P.136
Conflict prevention
Conflict recognition
Conflict resolution
what is the 1st step in the problem solving process? This is in the classical model of decision making
P.133 & 136 recognize that a problem exists * there are 8 steps in the process Recognize that a problem exists Identify Needed information gather and analyze identify alternatives evaluate alternatives select an alternative implement a decision monitor and evaluate
