Effective Consumers chapter10

Question 1

What is a consumer?

Answer 1

A consumer is any who buys a product, or uses a service, in either the public sector or the private sector

Question 2

List 3 types of consumers

Answer 2

Bus users
Pupils
Shoppers

Question 3

What society do we live in and what are we exposed to?

Answer 3

We live in a consumer-driven society and are exposed to an ever-changing range of ‘must have’ consumer durables

Question 4

List 3 rights and responsibilities of being a consumer

Answer 4

Rights
Right to fair treatment. All groups should be equally well served.
Right to representation: to be consulted and heard.
Right of access to services, which are inclusive, user friendly, easily understood and welcoming
Responsibilities
Responsibility to know their consumer rights.
Responsibility to read information carefully
Responsibility to complain effectively

Question 5

Name 3 barriers that may prevent individuals from being effective consumer.

Answer 5

Disability
Age
Knowledge

Question 6

What is consumer proficiency?

Answer 6

Includes knowing about your consumer rights and responsibilities; being aware of where to find expert consumer advice and being able to deal confidently with issues such as complaining about faulty goods or poor service and making your voice heard.

Question 7

Legislation- the Sale and Supply of Goods Act 1994

Answer 7

Main features 
Entitled to expect...
1. Satisfactory quality
2. Fit for any particular purpose made known to seller
3. As described

Question 8

Legislation- the Consumer Protection Regulations 2000

Answer 8

main features:
These regulations give consumers rights when they shop via the Internet, TV, telephone, catalogue or magazine
Entitled to...
1.The suppliers name/address
2. Cost of the goods
3.delivery costs and arrangements
4.how to pay
5. How to cancel(within 7 working days)
6. Full refund if the if the goods or services are not delivered within 30 days 

remember:
Perishable(anything that can go bad:food/flowers) or personalised goods cannot be returned
If a service is bought it cannot be cancelled once started

Question 9

Legislation-The Unfair Trading Regulations 2008

Answer 9

Main features:
General duty of BUSINESSES not to trade unfairly
Clarifies consumers rights and facilitate cross order trade by establishing EU rules against aggressive or misleading marketing
Some banned activities include:
Visiting a consumers home with intent to not leave until contract is signed
Telling a consumer their livelihood or job is in jeopardy if they do not buy (emotionally blackmailing)
consumer Protection
1) against illegal businesses and rogue traders whether around the block OR website in another state of the EU