EFFECTIVE COMMUNICATION SKILLS (VERBAL COMMUNICATION Flashcards
MODES OF COMMUNICATION (VERBAL COMMUNICATION) (NONVERBAL COMMUNICATION)
IT IS THE USE OF LANGUAGE AS A SYMBOL TO REPRESENT WHAT WE MEAN.
VERBAL COMMUNICATION
WHAT ARE THE FIVE (5) FEATURES OF LANGUAGE IN VERBAL COMMUNICATION?
LANGUAGE IS SYMBOLIC. LANGUAGE IS AMBIGUOUS. LANGUAGE IS ARBITRARY. LANGUAGE IS ABSTRACT. LANGUAGE IS RULE-GOVERNED.
A SET OF SYMBOLS USE TO REPRESENT CONCEPT OR PHENOMENON.
LANGUAGE IS SYMBOLIC
IT DESCRIBES SPEECH THAT DOESN’T HAVE A SINGULAR MEANING BUT REPRESENTS DIFFERENT IDEAS, OBJECTS, OR INDIVIDUALS.
LANGUAGE IS AMBIGUOUS
NO NECESSARY OR NATURAL RELATIONSHIP BETWEEN THE WORDS OF A GIVEN LANGUAGE;
NO GEOMETRICAL OR PHYSICAL RESEMBLANCE.
LANGUAGE IS ARBITRARY
WORDS DON’T ALWAYS HAVE TO CORRESPONS TO A TANGIBLE OR CONCRETE OBJECT.
LANGUAGE IS ABSTRACT
LANGUAGE SYSTEM THAT HAS ITS OWN SET OF RULES.
LANGUAGE IS RULE-GOVERNED
IT IS A TYPE OF EFFECTIVE VERBAL COMMUNICATION IN WHICH LANGUAGE MUST BE USED GRAMMATIACLLY CORRECT TO AVOID CONFUSION.
CLARITY
AVOID LONG, COMPLICATED SENTENCES, PASSIVE INSTEAD OF ACTIVE CONSTRUCTIONS, AND HIGHFALUTIN VOCABULARY.
DIRECTNESS
LANGUAGE MUST BE APPROPRIATE TO THE AUDIENCE, THE SITUATIONAL CONTEXT, PURPOSE OF COMMUNICATION, AND PERSONALITY OF THE SPEAKER.
APPROPRIATENESS
TYPE OF EFFECTIVE VERBAL COMMUNICATION IN WHICH IT HELPS TO DESCRIBE LISTENERS TO CEATE MENTAL IMAGES AND PICTURE WHAT YOU WANT TO EXPRESS.
VIVIDNESS