EFFECTIVE COMMUNICATION SKILLS (VERBAL COMMUNICATION Flashcards

MODES OF COMMUNICATION (VERBAL COMMUNICATION) (NONVERBAL COMMUNICATION)

1
Q

IT IS THE USE OF LANGUAGE AS A SYMBOL TO REPRESENT WHAT WE MEAN.

A

VERBAL COMMUNICATION

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2
Q

WHAT ARE THE FIVE (5) FEATURES OF LANGUAGE IN VERBAL COMMUNICATION?

A
LANGUAGE IS SYMBOLIC.
LANGUAGE IS AMBIGUOUS.
LANGUAGE IS ARBITRARY.
LANGUAGE IS ABSTRACT.
LANGUAGE IS RULE-GOVERNED.
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3
Q

A SET OF SYMBOLS USE TO REPRESENT CONCEPT OR PHENOMENON.

A

LANGUAGE IS SYMBOLIC

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4
Q

IT DESCRIBES SPEECH THAT DOESN’T HAVE A SINGULAR MEANING BUT REPRESENTS DIFFERENT IDEAS, OBJECTS, OR INDIVIDUALS.

A

LANGUAGE IS AMBIGUOUS

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5
Q

NO NECESSARY OR NATURAL RELATIONSHIP BETWEEN THE WORDS OF A GIVEN LANGUAGE;

NO GEOMETRICAL OR PHYSICAL RESEMBLANCE.

A

LANGUAGE IS ARBITRARY

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6
Q

WORDS DON’T ALWAYS HAVE TO CORRESPONS TO A TANGIBLE OR CONCRETE OBJECT.

A

LANGUAGE IS ABSTRACT

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7
Q

LANGUAGE SYSTEM THAT HAS ITS OWN SET OF RULES.

A

LANGUAGE IS RULE-GOVERNED

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8
Q

IT IS A TYPE OF EFFECTIVE VERBAL COMMUNICATION IN WHICH LANGUAGE MUST BE USED GRAMMATIACLLY CORRECT TO AVOID CONFUSION.

A

CLARITY

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9
Q

AVOID LONG, COMPLICATED SENTENCES, PASSIVE INSTEAD OF ACTIVE CONSTRUCTIONS, AND HIGHFALUTIN VOCABULARY.

A

DIRECTNESS

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10
Q

LANGUAGE MUST BE APPROPRIATE TO THE AUDIENCE, THE SITUATIONAL CONTEXT, PURPOSE OF COMMUNICATION, AND PERSONALITY OF THE SPEAKER.

A

APPROPRIATENESS

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11
Q

TYPE OF EFFECTIVE VERBAL COMMUNICATION IN WHICH IT HELPS TO DESCRIBE LISTENERS TO CEATE MENTAL IMAGES AND PICTURE WHAT YOU WANT TO EXPRESS.

A

VIVIDNESS

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