effective communication skills Flashcards
used for both face-to-face and mediated communication
verbal communication
effective verbal communication needs the development of other important skills like:
nonverbal communication, listening skills, clarification
is the ability to accurately receive and interpret messages in the communication process
listening
claims that adults spend an average of 70/ of their time in communication
Adler
types of listening (5)
- empathetic
- informative
- discriminative
- appreciative
- critical
principles of listening (10)
- stop talking
- prepare yourself to listen
- put the speaker at ease
- empathize
- no distractions
- be patient
- avoid personal prejudice
- listen to the tone
- wait and watch for non-verbal communication
- listen for IDEAS not WORDS
It is the skill used to ensure that the listener understood the message of the speaker in an interpersonal
exchange.
clarification
purpose of clarification (2)
- to reassure the speaker
- to ensure the listener’s understanding
guidelines for clarification (6)
- admit you are unsure what the speaker means
- ask for repetition
- state what the speaker has said
- ask for specific examples
- use open and non directive questions
- ask if you got it right, and be prepared to be corrected
who said “ Physical Appearance and characteristics as communicators, such as clothing, hairstyle, height, weight, skin color, gender, and smell are also forms of
nonverbal communication “ ?
Padilla et al., 2011
It is the aspect of communication that does not involve words (nonlinguistic) in conveying meaning.
nonverbal communication
is communication through the eyes.
oculesics
is communication through interpersonal space and distance.
proxemics
is communication through touch.
haptics
is communication through time.
chronemics
