Effective Communication Skills

Question 1

Types of listening

Answer 1

1. Empathetic
2. Informative
3. Discriminative
4. Appreciative
5. Critical

Question 2

Principles of listening

Answer 2

1. Stop talking
2. Prepare yourself to listen
3. Put the speaker at ease
4. Emphatize

Question 3

Principles of listening pt.2

Answer 3

1. Be patient
2. Avoid Personal Predjudice
3. Listen to the tone
4. Watch for non verbal communication

Question 4

It is the skill used to
ensure that the listener understood the message of the speaker in an interpersonal exchange.

Answer 4

Clarification

Question 5

Ways of Communicating

Answer 5

1. Gesture
2. Eye contact
3. Pitch intonation

Question 6

It is the aspect of
communication that
does not involve
words (nonlinguistic) in
conveying meaning.

Answer 6

Non verbal communication

Question 7

is communication
through body
movements including facial
expressions.

Answer 7

Kinesics

Question 8

is communication through the eyes.

Answer 8

Oculesics

Question 8

is communication
through interpersonal
space and distance.

Answer 8

Proxemics

Question 9

is communication
through touch.

Answer 9

Haptics

Question 10

is communication
through time.

Answer 10

Chronemics

Question 11

is communication
through the use of
artifacts and
objects.

Answer 11

Objectics

Question 12

or “paralan guage”
is communication
through vocal
qualities (e.g.,
intonation, volume,
pitch).

Answer 12

Vocalics