Effective Communication #pointless

Question 1

Define consultation

Answer 1

A meeting with an expert, such as a medical doctor, in order to seek advice

Question 2

Define communication

Answer 2

The successful conveying or sharing of ideas and feelings

Question 3

A message can be communicated using three methods . List these three methods (3)

Answer 3

1) body language
2) tone of voice
3) words

Question 4

List non-verbal modes of communication (6)

Answer 4

1) facial expression
2) eye contact
3) physical contact
4) body posture
5) gestures
6) personal space

Question 5

Explain what physical contact can convey to patients

Answer 5

1) Touch can enhance verbal communication
However be aware of:
- social conventions , different cultures, appropriateness , personal conduct , giving the wrong message

Question 6

Outline what eye contact can convey to the patient (3)

Answer 6

1) interest
2) when it is your turn to speak
3) avoiding eye contact suggests your avoiding communication

Question 7

Explain what open questions are

Answer 7

Open questions leave the response open to the person you are conversing with , there is no fixed response , therefore you are able to get more information. Who what when why where

Question 8

Explain what closed questions are

Answer 8

Limits a persons response , can be useful for getting specific responses and clarifying . But restricts the amount of information you get.

Question 9

Describe what facial expressions can convey to patients. (3)

Answer 9

Mood , emotions , thoughts

Question 10

List the four barriers that stop us from communicating effectively (4)

Answer 10

1) personal barriers
2) language barriers
3) physical barriers
4) situational barriers

Question 11

Outline what active listening is (4)

Answer 11

1) observing and interpreting the speakers behaviour and body language
2) interpreting the words you are hearing and how they are being said
3) gathering an accurate understanding of the speakers message
4) responding in a way to signal to the speaker you have listened or are listening

Question 12

Outline personal barriers (6)

Answer 12

How we are , what our beliefs are , what we know or don’t know impacts on how we communicate

1) lacking understanding of communication and conversational skills
2) providing information in a haphazard, inconsistent way
3) lasting insight into other people’s communication difficulties
4) not wanting to communicate e.g lack of confidence
5) tiredness, stress, personality differences
6) assumptions and prejudice

Question 13

Outline language barriers (3)

Answer 13

Not understanding others language can result in:

• Frustration
• Misunderstandings
• Unintentional disrespect for cultural etiquettes causing offence

Question 14

Outline physical barriers (4)

Answer 14

1) standing behind a desk or counter
2) sitting backwards on a chair
3) using a list of questions / clipboard or paperwork
4) putting a bag or item on the table in front of you

Question 15

Outline environmental barriers (3)

Answer 15

1) high workload resulting in lack of time
2) interruptions
3) distractions e.g. Noisy