Effective Communication 4.A.01

Question 1

This section covers the following five topics

Answer 1

The Communication Process.
Types of Communication.
The Five Elements of a Message.
Barriers to Communication.
Effective Listening Skills

Question 2

The types of communication:

Answer 2

Verbal
Vocal
Visual

Question 3

Verbal Communication involves words we use to speak, including __________ and ______________.

Answer 3

Language and Articulation

Question 4

What we say is often…

Answer 4

less impactful than how we say it.

Question 5

Vocal communication involves qualities suck as…

Answer 5

intonation, resonance, rhythm, pitch, volume, inflection, and clarity.

Question 6

Visual communication essentially involves…

Answer 6

body language, or what people see.

Question 7

Five Elements of a Message.

Answer 7

Sender
Receiver
Message
Transmission Medium
Feedback

Question 8

Barriers to communication are

Answer 8

Physical
Psychological
Space

Question 9

Physical barriers to communication are

Answer 9

Distance
Noise
Distractions

Question 10

Psychological barriers to communication are

Answer 10

Attitudinal
Personality Conflicts
Fear
Personal Problems

Question 11

Space barriers to communication are

Answer 11

Intimate
Personal
Social

Question 12

Intimate body contact is…

Answer 12

18in. away, reserved for very close friends, family, children.

Question 13

Personal body contact is…

Answer 13

1-4ft, reserved for friends and companions for personal conversation.

Question 14

Social body contact is…

Answer 14

4-12ft, used for public interactions, and two-way conversations. Beyond 12 feet are usually reserved for one-way conversations.

Question 15

The ability to focus entirely on what the other person is expressing is…

Answer 15

Active listening.

Question 16

L.E.A.P.S. stands for…

Answer 16

Listen
Empathize
Ask
Paraphrase
Summarize