Effective Communication Flashcards
What else does effective communication require?
Message must be clear, accurate, and understood by who you are communicating with
Define: Communication
A process of transferring thoughts, ideas, messages, and information from one individual, or group, to another
What are the three types of communication?
- Verbal
- Vocal
- Visual
Verbal communication is also known as?
Oral communication
What does verbal communication consist of?
- Words we use to speak
- Language
- Articulation
Daily communication breaks down to X% writing X% reading X% speaking X% listening
9% writing
16% reading
30% speaking
45% listening
Vocal communication consists of?
- Intonation
- Resonance
- Rhythm
- Pitch
- Volume
- Inflection
- Clarity
Visual communication consists of?
- Body language
- What people see
- Facial expressions
- Eye contact
- Gestures
What are the five elements of a message?
- Sender
- Receiver
- Message
- Transmission medium
- Feedback
Define: Sender
The source of the communication, formulated the message and starts the conversation process by encoding the information into language and symbols
Define: Receiver
Gets the message, decodes it, must interpret it’s meaning. Only when the receiver has understood the message can true communication take place
Define: Message
Conveyed information, emotions that give the words meaning
Define: Transmission medium
The pathway by which the message flows. Can be electronic, verbal, or non-verbal
Define: Feedback
The element of communication that confirms the message has been received and understood
What are the three categories of barriers to communication?
- Physical
- Psychological
- Space
