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Education Customer Stories Flashcards

Be able to tell the Why What Wow for key quals

1
Q

Story: Data and GenAI improve alumni fundraising results

How much did email open rate improve

UCLA Anderson School of Management

A

19%

versus control email

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2
Q

Story: Data and GenAI improve alumni fundraising results

How much did email click-through rate improve?

UCLA Anderson School of Management

A

66%

versus control email

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3
Q

Story: Data and GenAI improve alumni fundraising results

How much improvement was there in dollars raised?

UCLA Anderson School of Management

A

132%

versus control email

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4
Q

Story: Data and GenAI improve alumni fundraising results

How much did conversion increase?

UCLA Anderson School of Management

A

86%

versus control email

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5
Q

Story: Data and GenAI improve alumni fundraising results

How much did the average donation size increase?

UCLA Anderson School of Management

A

26%

versus control email

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6
Q

Story: Data and GenAI improve alumni fundraising results

What platforms were used?

UCLA Anderson School of Management

A
  • Amazon Bedrock
  • Anthropic Claude 3 Sonnet
  • Salesforce Marketing Cloud
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7
Q

Story: Data and GenAI improve alumni fundraising results

What solutions were included?

UCLA Anderson School of Management

A
  • Donor Lifecycle Model
  • Evidence-based Persuasion and Fundraising
  • Generative AI
  • Data for Personalization / Dynamic Content
  • Multi-Step Journey
  • Einstein Send Time Optimization (STO)
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8
Q

24/7 Clinician Support for UCSF National Clinicial Consultation Center

What does NCCC counsult clinicians on?

University of California San Francisco

A

managing
* HIV/AIDS
* perinatal HIV
* pre-exposure prophylaxis
* bloodborne pathogen exposures

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9
Q

24/7 Clinician Support for UCSF National Clinicial Consultation Center

What does the 24/7 Chatbot do?

University of California San Francisco

A
  1. Engages users to confirm their healthcare professional status
  2. Quickly identify their topic of interest
  3. Provide :
    * resource links
    * frequently asked questions (FAQs)
    * click-to-call functionality
    * ability to create a ticket
    * ability to provide feedback
  4. learning/AI component continuously suggest prompts/chat question responses to the Salesforce admin for possible incorporation as the solution evolves.
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10
Q

24/7 Clinician Support for UCSF National Clinicial Consultation Center

Estimated number of hours saved

University of California San Francisco

A

1,025

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11
Q

24/7 Clinician Support for UCSF National Clinicial Consultation Center

Platforms

University of California San Francisco

A
  • Salesforce Community Cloud
    Salesforce Einstein Platform
    Salesforce Sites
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12
Q

24/7 Clinician Support for UCSF National Clinicial Consultation Center

Solutions

University of California San Francisco

A
  • Solution Design
  • Content Design and Implementation
  • User Acceptance Testing
  • Embedded Service
  • Omni-channel Implementation
  • Bot Performance Reporting
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13
Q

Securing a grant to bring innovation andcreate new jobs

How big is the grant?

University of North Carolina - Charlotte

A

$500K

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14
Q

Securing a grant to bring innovation andcreate new jobs

What solutions were included?

University of North Carolina - Charlotte

A
  • Strategy
  • Planning & delivery
  • Experience strategy & design
  • Organizational change & talent
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15
Q

Securing a grant to bring innovation andcreate new jobs

How big is the grant?

University of North Carolina - Charlotte

A
  • Helped establish a consortium across higher education, economic, industry, and labor organizations
  • Aligned on a strategy for a thriving regional Tech Hub critical to economic and national security
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16
Q

Securing a grant to bring innovation andcreate new jobs

What will the grant be used for?

University of North Carolina - Charlotte

A
  • scale innovation
  • open the door to new employment opportunities
  • economic growth across the region.
17
Q

Bringing innovative, real-time support to 50,000+ students

What solutions were involved?

Georgia State University

A
  • Serverless AWS architecture
  • Application redesign, testing, and deployment
  • Continuous integration and deployment (CI/CD) platform implementation
  • Team enablement
18
Q

Bringing innovative, real-time support to 50,000+ students

What was the benefit to students?

Georgia State University

A

Students get the data they need to navigate theircollege experience
* instantlyaccesscourse schedules, bills, financial aid, loans, tuition, GPA and more
* with no slowdowns during busy periods, such as the start of the academic year

19
Q

Bringing innovative, real-time support to 50,000+ students

How did it benefit IT?

Georgia State University

A
  • More time developing new and innovative solutions to benefit students
  • Highly available, scalable, and cost-effective serverless architecture
  • Dramatic reduction in time spent on managing infrastructure - patching, upgrades, and troubleshooting
20
Q

Bringing innovative, real-time support to 50,000+ students

How quickly did the dashboard serve 50K+ students?

Georgia State University

A

1 Month

21
Q

Bringing innovative, real-time support to 50,000+ students

What was the reason for the work?

Georgia State University

A

GSU consolidatedwith Georgia Perimeter College, a nearby two-year college with six additional campuses and 20,000 additional students - leapfrogged instead of merging legacy systems

22
Q

Atlanta Public Schools uses data to help students succeed

What was the solution?

A
  • Tableau visualization tools
  • AWS cloud data platform
  • meets strict ISO standards.
23
Q

Atlanta Public Schools uses data to help students succeed

What is the outcome?

A

Transforming data into clear insights that empower educators, parents, and students.

24
Q

Atlanta Public Schools uses data to help students succeed

What solution components were involved?

A
  • Information Management & Analytics
  • Data Management
  • Data & Information Architecture
  • Technology Enablement
25
Q

Atlanta Public Schools uses data to help students succeed

What platforms were involved?

A
  • Amazon Web Services
  • Tableau
26
Q

Advancing melanoma research with machine learning

What was the solution?

University of California San Francisco

A
  • deep learning to analyze images of tissue with melanoma
  • cloud infrastructure capable of repeatable cancer research
27
Q

Advancing melanoma research with machine learning

What was the solution?

University of California San Francisco

A
  • deep learning to analyze images of tissue with melanoma
  • identifying whether a tissue contains melanoma, which type, and what stage.
  • cloud infrastructure capable of repeatable cancer research
  • created a pipeline on AWS to transform whole slide images of tissue into the format needed by our Convolutional Neural Network (CNN).
  • we iteratively trained our CNN across several GPUs and used model versioning to find the best fit.
28
Q

Advancing melanoma research with machine learning

What are the potential outcomes?

University of California San Francisco

A
  • Increased survival rates
  • Fewer invasive procedures

in patients with melanoma.

29
Q

Setting the 5-year strategy for a top tier nursing school

What’s the Why?

Duke University School of Nursing

A

Nursing programs need to advancenurse-driven adaptations in education and practice to meet future workforce and industry needs

30
Q

Setting the 5-year strategy for a top tier nursing school

What’s the What

Duke University School of Nursing

A

Understand the needs of the community and population it serves
– and the prevailing trends in the nursing industry
– to determine the client’s strategic direction in the next five years.

31
Q

Setting the 5-year strategy for a top tier nursing school

What was the output?

Duke University School of Nursing

A

Slalom shaped key elements of the strategic plan such as the
* new mission statement
* five key focus areas
* 10 strategic priorities
* 22 key initiatives

32
Q

Education Customer Stories

What are the top unmasked customer stories?

A
  • UCLA Alumni giving - AI improving results
  • UCSF 24/7 AI Chatbot for Clinicians
  • UCSF Melanoma Machine Learning
  • Georgia State Univeristy Student Dashboard
  • UNC Charlotte 500K Grant
  • Atlanta Public Schools data into insights
  • Duke University School of Nursing 5-Year Strategic Plan

Education Industry (7 decks)

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