Education Customer Stories Flashcards
Be able to tell the Why What Wow for key quals
Story: Data and GenAI improve alumni fundraising results
How much did email open rate improve
UCLA Anderson School of Management
19%
versus control email
Story: Data and GenAI improve alumni fundraising results
How much did email click-through rate improve?
UCLA Anderson School of Management
66%
versus control email
Story: Data and GenAI improve alumni fundraising results
How much improvement was there in dollars raised?
UCLA Anderson School of Management
132%
versus control email
Story: Data and GenAI improve alumni fundraising results
How much did conversion increase?
UCLA Anderson School of Management
86%
versus control email
Story: Data and GenAI improve alumni fundraising results
How much did the average donation size increase?
UCLA Anderson School of Management
26%
versus control email
Story: Data and GenAI improve alumni fundraising results
What platforms were used?
UCLA Anderson School of Management
- Amazon Bedrock
- Anthropic Claude 3 Sonnet
- Salesforce Marketing Cloud
Story: Data and GenAI improve alumni fundraising results
What solutions were included?
UCLA Anderson School of Management
- Donor Lifecycle Model
- Evidence-based Persuasion and Fundraising
- Generative AI
- Data for Personalization / Dynamic Content
- Multi-Step Journey
- Einstein Send Time Optimization (STO)
24/7 Clinician Support for UCSF National Clinicial Consultation Center
What does NCCC counsult clinicians on?
University of California San Francisco
managing
* HIV/AIDS
* perinatal HIV
* pre-exposure prophylaxis
* bloodborne pathogen exposures
24/7 Clinician Support for UCSF National Clinicial Consultation Center
What does the 24/7 Chatbot do?
University of California San Francisco
- Engages users to confirm their healthcare professional status
- Quickly identify their topic of interest
- Provide :
* resource links
* frequently asked questions (FAQs)
* click-to-call functionality
* ability to create a ticket
* ability to provide feedback - learning/AI component continuously suggest prompts/chat question responses to the Salesforce admin for possible incorporation as the solution evolves.
24/7 Clinician Support for UCSF National Clinicial Consultation Center
Estimated number of hours saved
University of California San Francisco
1,025
24/7 Clinician Support for UCSF National Clinicial Consultation Center
Platforms
University of California San Francisco
- Salesforce Community Cloud
Salesforce Einstein Platform
Salesforce Sites
24/7 Clinician Support for UCSF National Clinicial Consultation Center
Solutions
University of California San Francisco
- Solution Design
- Content Design and Implementation
- User Acceptance Testing
- Embedded Service
- Omni-channel Implementation
- Bot Performance Reporting
Securing a grant to bring innovation andcreate new jobs
How big is the grant?
University of North Carolina - Charlotte
$500K
Securing a grant to bring innovation andcreate new jobs
What solutions were included?
University of North Carolina - Charlotte
- Strategy
- Planning & delivery
- Experience strategy & design
- Organizational change & talent
Securing a grant to bring innovation andcreate new jobs
How big is the grant?
University of North Carolina - Charlotte
- Helped establish a consortium across higher education, economic, industry, and labor organizations
- Aligned on a strategy for a thriving regional Tech Hub critical to economic and national security
Securing a grant to bring innovation andcreate new jobs
What will the grant be used for?
University of North Carolina - Charlotte
- scale innovation
- open the door to new employment opportunities
- economic growth across the region.
Bringing innovative, real-time support to 50,000+ students
What solutions were involved?
Georgia State University
- Serverless AWS architecture
- Application redesign, testing, and deployment
- Continuous integration and deployment (CI/CD) platform implementation
- Team enablement
Bringing innovative, real-time support to 50,000+ students
What was the benefit to students?
Georgia State University
Students get the data they need to navigate theircollege experience
* instantlyaccesscourse schedules, bills, financial aid, loans, tuition, GPA and more
* with no slowdowns during busy periods, such as the start of the academic year
Bringing innovative, real-time support to 50,000+ students
How did it benefit IT?
Georgia State University
- More time developing new and innovative solutions to benefit students
- Highly available, scalable, and cost-effective serverless architecture
- Dramatic reduction in time spent on managing infrastructure - patching, upgrades, and troubleshooting
Bringing innovative, real-time support to 50,000+ students
How quickly did the dashboard serve 50K+ students?
Georgia State University
1 Month
Bringing innovative, real-time support to 50,000+ students
What was the reason for the work?
Georgia State University
GSU consolidatedwith Georgia Perimeter College, a nearby two-year college with six additional campuses and 20,000 additional students - leapfrogged instead of merging legacy systems
Atlanta Public Schools uses data to help students succeed
What was the solution?
- Tableau visualization tools
- AWS cloud data platform
- meets strict ISO standards.
Atlanta Public Schools uses data to help students succeed
What is the outcome?
Transforming data into clear insights that empower educators, parents, and students.
Atlanta Public Schools uses data to help students succeed
What solution components were involved?
- Information Management & Analytics
- Data Management
- Data & Information Architecture
- Technology Enablement
