Education Cloud Consultant

Question 1

What is the Student Success Hub?

Answer 1

Student Success Hub is a managed package (collection of apps) that is built on Education Data Architecture

Question 2

What are the two editions for Student Success Hub?

Answer 2

The two editions for Student Success Hub are K-12 and Higher Education

Question 3

Is the Alerts function for the Student Success Hub available in the K-12 or Higher Education version of Student Success Hub?

Answer 3

Alerts is available in both the K-12 version and the Higher Education version

Question 4

Is the Appointments function for the Student Success Hub available in the K-12 or Higher Education version of Student Success Hub?

Answer 4

Appointments function is available in the Higher Education version but does require a Customer Community Plus or Customer Community Plus Login license

Question 5

Is the Notes function for the Student Success Hub available in the K-12 or Higher Education version of Student Success Hub?

Answer 5

Notes is available in both the K-12 version and the Higher Education version

Question 6

Is the Queue Management function for the Student Success Hub available in the K-12 or Higher Education version of Student Success Hub?

Answer 6

Queue Management function is available in the Higher Education version but does require a Customer Community Plus or Customer Community Plus Login license

Question 7

Is the Sample Data function for the Student Success Hub available in the K-12 or Higher Education version of Student Success Hub?

Answer 7

Sample Data is available in both the K-12 version and the Higher Education version

Question 8

Is the Sample Reports and Dashboard function for the Student Success Hub available in the K-12 or Higher Education version of Student Success Hub?

Answer 8

Sample Reports and Dashboard is available in both the K-12 version and the Higher Education version

Question 9

Is the Student Portal function for the Student Success Hub available in the K-12 or Higher Education version of Student Success Hub?

Answer 9

Student Portal function is available in the Higher Education version but does require a Customer Community Plus or Customer Community Plus Login license

Question 10

In Student Success Hub K-12 what is available to support staff to help manage large student caseloads

Answer 10

In Student Success Hub K-12 alerts are based on Attendance, Behavior, and courses but this can be edited by creating other alerts criteria as well

Question 11

What is a Digital Transformation

Answer 11

“Digital transformation” refers to using technology to transform your operations to ensure that you can meet the needs of students throughout their learning journey

Question 12

What are the four pillars of digital transformation

Answer 12

Surface Insights, Deliver Impact, Deploy with Agility, Ensure Privacy and Security

Question 13

According to the digital data maturity model what does the Surface Insights pillar look like at the Getting Started, Emerging, and Optimized for Excellence stages

Answer 13

Getting Started - Reporting and analytics are available but data is siloed in systems that don’t communicate.

Emerging - Analytics have been consolidated and are being used by decision makers across the institution.

Optimized for Excellence - AI-powered predictive and prescriptive insights are being leveraged by staff at all levels of the institution, and are incorporated into automated processes.

Question 14

According to the digital data maturity model what does the Deliver Impact pillar look like at the Getting Started, Emerging, and Optimized for Excellence stages

Answer 14

Getting Started - Engagements are managed in point solutions and personalization is limited.

Emerging - Data is integrated, which provides increased personalization and allows for some cross-department interventions.

Optimized for Excellence - Engagements are planned across departments. Data management is centralized and AI-driven automations are streamlining efforts

Question 15

According to the digital data maturity model what does the Deploy with Agility pillar look like at the Getting Started, Emerging, and Optimized for Excellence stages

Answer 15

Getting Started - New capabilities have required the purchase of new tools and right now they’re poorly integrated.

Emerging - You have centralized platforms and an integration framework to incorporate new tools.

Optimized for Excellence - You have the ability to build and deploy new tools with minimal disruption to critical processes, and you can rapidly adapt to change.

Question 16

According to the digital data maturity model what does the Ensure Privacy and Security pillar look like at the Getting Started, Emerging, and Optimized for Excellence stages

Answer 16

Getting Started - You have no centralized security control. Access to data is managed at the application level.

Emerging - You have a centralized framework and governance for managing access to data.

You leverage dynamic insights into threats and controls to ensure privacy and data security. Constituents are empowered to understand and manage their data.

Question 17

What is the EDA

Answer 17

The foundation of Education Cloud is Education Data Architecture (EDA). EDA is a flexible data architecture that harnesses the power of the Salesforce platform to meet the unique needs of educational institutions.

Question 18

What is used to provide a 360 degree view of a student in Student Success Hub K-12

Answer 18

The unified student record is the home base for managing student information in Student Success Hub. When Carmen needs to review information about her student, Sofia, she looks at Sofia’s unified student record to see everything from Sofia’s attendance and grades to her behavior, household information, recent call notes, and more

Question 19

What is an alert in Student Success Hub for K-12?

Answer 19

An alert is a notice that action or extra attention is called for on behalf of a student

Question 20

What are the types of alerts that are available in Student Success Hub K-12

Answer 20

The types of alerts that are available in Student Success Hub K-12 are manual and automated

Question 21

What is a success team?

Answer 21

A success team is a multi-disciplinary group of individuals who are responsible for supporting students and enabling their success. Success teams can include teachers, counselors, social workers, school leaders, and other staff.

Question 22

What is a predefined case team?

Answer 22

A predefined case team is a group of people who are responsible for a specific area of student success. An example of a predefined case team is a college and career readiness team. All success team members can see and collaborate with each other in Student Success Hub.

Question 23

What is a success team?

Answer 23

A success team is a multi-disciplinary group of individuals who are responsible for supporting students and enabling their success. Success teams can include teachers, counselors, social workers, school leaders, and other staff.

Question 24

What are success plans?

Answer 24

A success plan provides a clearly defined set of tasks that are assigned to members of a success team to help address a student’s challenges. Most schools can identify common obstacles to success that many students face during their educational journey. Success plan templates help reduce repetitive work by providing a blueprint for frequently used success plans. These templates have a predefined set of tasks that a school or district has found to be helpful when intervening against these common issues.