ecommerce Flashcards
TRANSACTIONAL FUNNEL
A - awareness
I - interest
D - desire
A - action
order now, enjoy this,
place order
Call to action (CTA)
THE SHOPPER’S JOURNEY IN THE AGE OF DIGITAL
Tv
Friends and family
Online
Print media
Brick and mortar stores (physical store)
EVOLUTION OF MASS MEDIA
Print from 1400s
Recordings from 1890s
Cinema from 1900s
Radio from 1920s
TV from 1940
Internet from 1992
Mobile from 1998
HOW WE RECEIVE INFO FROM THE PAST
TV
Print
Radio
Billboards
Word of mouth
Snail mail
is not just a receiver of information, but has also become a content creator
hyper connected consumer
The Hyper-connected consumer:
Has access to more
information
Has a voice
Is also a content creator
DIGITAL HAS EMPOWERED CONSUMERS
Mobility – viewing takes place in alternate
locations using mobile devices
Alternate Content Providers – wide array
of programming available without tv or
cable
Multi-tasking – viewers are more likely to
be engaged in another activity while
watching tv
Scheduling – ability to watch when you
want to watch it is driving consumer
choices
User-Generated Content – time spent
creating your own content or watching
other people’s content takes time from
traditional tv.
DIGITAL HAS CHANGED TV VIEWING HABITS
Digital has disrupted the consumer’s path to purchase. Now, consumers use social
media and price comparison websites to help make purchasing decisions.
DIGITAL HAS CHANGED SHOPPING BEHAVIOR
Ordinary people who are known to be experts in a particular topic have a
following online
The collective power of ordinary people can shape and influence conversations
online.
DIGITAL HAS MADE INFLUENCERS OUT OF ORDINARY PEOPLE
The digital audience is not afraid to express opinions, good or bad. They also have access to the most powerful distribution channel ever made so far.
THE DIGITAL AUDIENCE DEMANDS AUTHENTICITY
Digital evens out the playing field between big and small players. For a fraction of the cost, brands or companies
with limited budgets can reach their desired market with creative and targeted
campaigns.
DIGITAL EVENS OUT THE PLAYING FIELD
The number of unique people who saw a particular ad or content
Reach
Fullfillment can be physical or digital
Within this model are various set-ups
Drop-shipping: a store
doesn’t keep stock of the
products it sells.
Affiliate Marketing: a 3rd party
products is listed on a site ,
every time that products is
purchased from that site, a
commission is paid to the site
owner.
The product can be something digital
such as video-on-demand purchased
and streamed from i-tunes
Ex: Walmart, Amazon that sells goods
and digital products (kindle books)
SELL A PRODUCT
Fulfillment can be physical or digital
It can be a service sold online, but the
fulfillment is offline.
Ex. Dealgrocer
Sewrvice sold online and fulfillment is
also online
Ex. Online tutorials, online therapy
SELL A SERVICE
Raise money digitally for investment or
non for profit endeavors
Greenpeace.org
Kidstarter
GoFundMe
FUNDRAISING
Products ,services or other types of
access, privileges or discounts can be
sold via subscription
Fulfillment can be physical, digital, or
mixed
Subscription categories:
Entertainment: Netflix, Hulu,
Spotify
Business Media Access:
Hootsuite, Harvard Business
Review
Discounts/Loyalty: Amazon
Prime
Product Fulfilment: Birchbox
Software as a service:
Microsoft 365, Evernote
SELL A SUBSCRIPTION
companies to sell the data they are able
to collect
Alexa.com
Social listening tools such as social
studio
Publishers
GATHER AND RESELL DATA
Hottest growing business in the digital
world
Brokers bring together the buyer and the
seller
They list a product or a service that
another company offers, collect the
payment, and let the other company fulfill
the promise of the offer.
Airbnb, Uber, Grab
BROKER TRANSACTIONS
Digital properties which sell leads are
similar to the brokering transactions
category in that they connect buyers and
sellers
They get paid for sending a customer and
their details to a potential seller.
Ecomparemo.com, Moneymax.ph
SELL LEADS OR REFERRALS
Digital advertising has the ability to target
ads based on a user’s profile or current
needs
This is why over 70% of all internet
advertising is on Google or Facebook:
both of these sites offer advertising
platforms that are highly targeted as well
as of massive scale.
Sponsorship: when a brand takes over a
section of a site
ADVERTISING OR SPONSORSHIP
The internet’s biggest success story is a
directory – google, where sites pay to be
listed more prominently than they
otherwise might be.
Zomato, yelp and TripAdvisor are also
part of this model with have advanced
revenue models in which sites may
charge a variety of fees in the form of
listing fee to be in a directory, or to have
an “enhanced” listing, or may even use
the affiliate/referral mode
DIRECTORY
Digital properties whose purpose is to
simply promote something else, often
another channel
Company websites fall under this
category
MARKETING
Digital ads
Search Engine Optimization
(SEO)
Considerations
Information
gathering, shopping
Blogs
Influencers
Groups/Communities
Social Media
Website
Active Evaluation
Ongoing exposure
Online word of mouth usually
via Social Media
Post Purchase Experience
Online word of mouth usually
via Social Media
Apps
Community
Online Promos
Loyalty Loop
Helps the brand manager formalize
his/her plans for a campaign and specify
the ways how they can be achieved
To put everyone involved in a campaign
on the same page to avoid
inconsistencies
A document that generally contains the
following information:
Campaign background/
context
Objectives of a digital
campaign
Target audience
Current offline strategy
Campaign period
Budget
PURPOSE OF DIGITAL CAMPAIGN
is a
comprehensive document that details a
brand’s digital strategy and initiatives for
a given period
It contains specific digital activities that
will be done in order to achieve the
brand’s marketing objectives.
Digital Marketing Plan
What do you want to achieve with this
digital campaign?
Is it to create awareness for a new
product or variant?
OBJECTIVES
What are the top 3 competitors doing
online?
What are your competitors’ digital
assets?
Do your competitors have a strong online
presence?
What are they doing right/wrong?
Example:
Objectives
To increase Jack n’ Jill Calbee’s product
awareness mainly coming from digital
Utilize Jack n’ Jill Calbee’s existing digital
properties as the primary communication
tool
Amplify online engagement of Jack n’ Jill
Calbee’s overarching campaign and subcampaigns thru content and ads
Induce product trial thru digital and below
DIGITAL AUDIT/COMPETITIVES
Define your primary and secondary
target market. Keep in mind that your
offline market may not be the same as
your online market.
What is the psychographics of your target
audience? Are they millenials?
Are they office workers? Students?
TARGET AUDIENCE
Based on the brand’s personality ,
values, and objectives, how will you get
the message across online that will catch
the attention of your target audience?
THE BIG IDEA
A summary of the brand’s various digital
activities and how they will complement
each other to achieve objectives
DIGITAL ECOSYSTEM
What combination of platforms and
channels will be used?
What role do each play in the campaign?
PLATFORMS AND CHANNELS
What content will be used for each of the
platforms or channels to be utilized?
What are the content categories?
Content plan and calendar
CONTENT
How will the campaign reach its target
audience?
What are the promotional plans to be
used? Purely social?
What are the timing of the promotional
activities?
DISCOVERABILITY
How is the campaign going to be
measured?
Awareness: Reach, Frequency,
Impressions, Video Views, Shares, Likes
Conversion: No. of clicks, No. of
Purchases.
KPIS
What keywords will you use to monitor
your brand online?
The brand name, your competitors, other
related keywords such as the category
SOCIAL LISTENING
Preparing for the worst. What would be
the nature of the problems that may
arise?
What is the escalation procedure in case
a problem online arises?
What are the turn around times for
responding to different types of
problems?
CRISIS MANAGEMENT
Prepare a SWOT Analysis of the
BRAND/COMPANY’S current reputation
Based on the results of your SWOT
Analysis, recommend a Reputation
Management Strategy for the company
or brand.
REPUTATION MANAGEMENT
The number of times an ad or content was seen or served
Impressions
Can analyze consumer behavior and
search patterns, utilizing data from social
media platforms and blog posts to help
businesses understand how users and
customers find their products and
services
Artificial intelligence also offers
information and tips to used by getting
into conversations.
ARTIFICIAL INTELLIGENCE
Uses using AI to automate the buying of
ads and being able to target audiences
more specifically, which increases the
chances of success of the marketing
campaign and reduces the customer
acquisition costs.
PROGRAMMATIC ADVERTISING
AI-based technology uses an instant
messaging format to chat in real-time,
day or night, with your customers or site
visitors.
Chatbots can answer questions, provide
complete information about your
products and services, and ask for an
email address to send details without any
human involvement.
They can also retain information so that
a customer doesn’t have to start over
with every new interaction.
CHATBOTS
Delivers a unique experience to
customer absed on their choices and
preferences and is considered a better
option than “one-size-fits-all” marketing.
Open rates for personalized emails is
18.8% vs 13.1% without personalization
PERSONALIZATION
According to youtube, mobile video
consumption grows by 100% every year.
Adding a video to marketing emails can
boost click-through rates by 200-300%
90% of customers report that product
videos help them make purchasing
decisions.
64% of customers are more likely to buy
a product online after watching a video
about it.
Live video used for interviews, product
demos and “behind the scenes” glimpses
of events, life in the office, how products
are made, etc.
Live videos are a great way for
companies to unveil the faces behind
their brand, which viewers embrace and
love to see, as those instills trust in your
audience and humanizes your brand.
VIDEO
Influencers interact and engage with their
large network of followers and
consumers on social media, talking about
a particular brand that they love and use
to an audience with whom trust has
already been established.
Because this is not an ad or coming from
the company, influencers are able to
build up a brand’s positive image in the
Jodi Garcia |
minds of people, thereby helping attract
more customers.
INFLUENCER MARKETING