E2 Communication

Question 1

Identify verbal vs nonverbal communication

Answer 1

Verbal: when you say something

Non-verbal: eyebrows, pursed lips, eye contact, physical appearance, ignoring, pitch, tone, posture, gesture

Question 2

SOLER

Answer 2

S-sit facing the client
O-Observe an open posture
L-lean toward the client
E-establish and main intermittent eye contact
R-relax

Question 3

Identify therapeutic communication techniques

Answer 3

o	Active listening
o	Using silence
o	Sharing observations
o	Providing empathy: “This must be very difficult for you”
o	Providing hope, empathy, humor
o	Offering self
o	Using touch
o	Clarifying
o	Focusing 
o	Validation
o	Asking relevant questions
o	Summarizing
o	Open-ended questions

Question 4

Identify non-therapeutic communication techniques

Answer 4

o	Asking irrelevant personal questions
o	Giving personal opinion
o	Changing the subject
o	Automatic responses
o	False reassurance
o	Sympathy
o	Stereotyping
o	Asking “why” questions
o	Approval or disapproval
o	Defensive responses
o	Passive or aggressive responses
o	Arguing

Question 5

Communication techniques with special needs: hearing loss

Answer 5

 Hearing loss: don’t turn away, don’t yell

Question 6

Communication techniques with special needs: Visual Loss

Answer 6

 Visual loss: don’t come up behind them, don’t yell

Question 7

Communication techniques with special needs: Speech/Lang Deficits

Answer 7

 Speech and language deficits: Aphasia:: contribute to them receiving and sending info. Slow down and present in simpler terms. Give time to thinks about it.

Question 8

Communication techniques with special needs: Mental Illness

Answer 8

 Serious mental illness: give them space, make sure to keep them and ourselves safe. Communicate empathy in their world. Ex see spiders on the wall, empathize with them

Question 9

Communication techniques with special needs: Cognitive Impairment

Answer 9

 Cognitive impairment: perceptions deficit, memory loss: slow down, small steps, not remembering, simple terms