E2 Flashcards

1
Q

what are the key attributes of a project?

A
  • unique undertaking
  • specific objective
  • defined beginning and end
  • project has allocated resources
  • stakeholders
  • some degree of uncertainty
  • integrated into day-to-day once completed
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2
Q

what are some other constraints on a project?

A
  • legal
  • technological
  • political
  • environmental
  • ethical
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3
Q

what are the different types of feasibility looked at in feasibility study?

A

technical
social (operational)
ecological (environmental)
economic (financial)

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4
Q

what does a PID include to show stakeholders are in general agreement?

A
  • defines the project and its scope
  • justifies the project
  • secured funding for the project, if necessary
  • defined the roles and responsibilities of project participants
  • gives people the information they need to be productive and effective right from the start
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5
Q

why do some projects fail?

A
  • poor leadership
  • emphasis on maintaining the plan rather than managing the project
  • resources may not be managed realistically
  • poor setimates
  • inadequate skills
  • work breakdown
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6
Q

how can risk and uncertainty be dealt with in the detailed planning stage?

A

PERT:Project Evaluation and Review Technique
scenario planning
buffering

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7
Q

what is the role of the project manager?

A

responsible for successful delivery of the project objectives

  • ensuring project objectives are achieved
  • making decisions relating to system resources
  • planning, monitoring and controlling the project
  • selecting, building and motivating the project team
  • serving as a point of contact with management hierarchy
  • communicating with the chain of command
  • selecting and managing subcontractors
  • recommending termination where necessary
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8
Q

what are the 4 strategies of the ecosystem archetypes?

A

HORNET’S NEST: fragmented competition
LION’S PRIDE: winner-take-all
SHARK TANK: turbulent environment
WOLF PACK: collaboration

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9
Q

According to the World Economic Forum/Accenture analysis, what do digital customers want?

A

contextualised interactions:individualised products
seamless experience across channels-continue where they left off
anytime anywhere:24/7 accessibility
great service:regardless of loyalty, shop around
self service:prepared to spend time to get what they want
transparency-best value for money, protect consumer data
peer reviews/advocacy-trust reviews, trade journals

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10
Q

Accenture Technology Vision 2015 report highlighted which 5 emerging trends that were SHAPING TECH LANDSCAPE?

A
  1. internet of Me:user focused, personalised
  2. Outcome economy: better ability to measure outcome, customers more attracted to outcome than just products
  3. Platform (r)evolution:global platforms easier to establish and cheaper to run, Cloud computing, mobile tech offer potential for innovation and quicker delivery of services, fast evolutions
  4. The intelligent enterprise:use data to enable more innovation and achieve efficiency
  5. Workforce reimagined: role of humans is important too, just used in different way. Find ways for workforce and humans to work together
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11
Q

what abilities will the executive leadership team/board need to exhibit to properly take advantage of a move to digital?

A
  1. INSPIRATIONAL LEADERSHIP
    - take ownership, guide from top, inspire confidence
  2. COMPETITIVE EDGE
    - persuade change in mindset, motivate innovation
  3. ESTABLISHING A STRATEGIC DIRECTION
    - digital strategy may be different
  4. INFLUENCE EXTERNAL PARTIES
    - greater uncertainty, need to be persuasive and articulate compelling value proposition
  5. COLLABORATION
    - careful though, which ecosystem to join
  6. BUSINESS JUDGEMENT
    - what sort of business model, many unknowns
  7. EXECUTION
    - people and tech work together to produce outcomes
  8. BUILDING TALENT
    - identify skills needed and manage/training and recruitment to ensure that the business has those skills, new role such as Chief Digital Office
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12
Q

what are the 5 approaches the World Economic Forum on ‘Digital Transformation of Industries’ suggest a firm needs to ADOPT?

A
Build
Buy
Partner
Invest
Accelerate/Incubate
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13
Q

what are the 5 successful DIGITAL OPERATING MODELS identified by the World Economic Forum-Digital Transformation Initiative?

A
Customer-centric
Extra-frugal
Data powered
Skynet
Open and Liquid
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14
Q

according to the WEF, what six key roles should CEOs fulfil?

A
  • creator of vision and mission
  • strategic planner
  • driver of information-based business models
  • enabler of the shift to on-demand operating models
  • innovation promoter
  • operational excellence driver
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15
Q

Successful teams according to Petes?

A
  • small
  • start and end date
  • voluntary membership
  • communication informal and unstructured
  • action oriented
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16
Q

Managing conflict?

A

TKI conflict Mode

competing: high assertive, low co-op, goal to win
collaborating: high co-op and asserting: win win
compromising: middle of both, find middle ground
avoiding: low assertive, low co-op, delay or ignore
accommodating: low assert, high co-op, goal to yield

Mainwaring
conflict simulation:encourages conflict
conflict suppression:avoidance of recognition that a conflict situation exists
conflict reduction:build on areas of agreement
conflict resolution:eliminate root cause