E-Mail

Question 1

E-Mail Definition

Answer 1

eine (digitale) Botschaft an eine oder mehrere Personen im privaten oder beruflichen Umfeld

Question 2

E-Mail Zweck Funktion

Answer 2

Informationen/Rat/Hilfe geben oder erbitten,
bzw. darauf reagieren;
sich beschweren, sich bewerben etc.

Question 3

E-Mail Layout

Answer 3

-Empfänger/in
-Absender/in
-Betreff
-Datum (Brief)
-Anrede
-Absätze
-Verabschiedung

Question 4

E-Mail Aufbau

Answer 4

-Betreffzeile bezieht sich auf den Inhalt des
E-Mails/Briefs
- Grund des Schreibens wird genannt
- Bezugnahme auf vorhergehenden Kontakt
(fakultativ)
- ein neuer Absatz für jeden Hauptpunkt
- Hervorheben wichtiger Informationen und
eventuell notwendiger Handlungen
- Schlusszeile (fakultativ)
- Verabschiedung

Question 5

E-Mail Register

Answer 5

formell/neutral/persönlich
(abhängig von Empfänger/in)

Question 6

E-Mail stilistische Aspekte

Answer 6

Empfänger/in wird direkt angesprochen

Question 7

E-Mail Useful Language Reasons for writing

Answer 7

• I am writing with regard/reference to …
• I am writing to express (my concern/disappointment with/disapproval of/apologies for)
• I am writing in response to the advertisement concerning …
• I am writing in my capacity as chairman of …
• I would like to draw your attention to/point out certain inaccuracies.
• I am writing to complain about/enquire about/tell you about/suggest.
• I would like to request further information about.
• In response to your letter of 26th February, I am writing to …

Question 8

E-Mail Useful Language Introducing points:

Answer 8

• Firstly, To begin with, …
• Secondly/Moreover/Furthermore/In addition/What is more …
• Thirdly/Finally …
• I should also like to point out that …
• I must also (dis)agree with …
• According to your (article)
• Your article states that …
• However,
  -To make matters worse, we were informed that
• Another query I have is about …

Question 9

E-Mail Useful Language Request for action

Answer 9

• I would appreciate it/be most grateful if you …
• It would be very helpful if you …
• I wonder whether you could possibly send me
• Please could you …
• Please keep me informed regarding any further developments.
• Could you possibly tell me …
• I look forward to hearing from you soon.
• I look forward to receiving the information requested.
• I trust/very much hope you will …
• In conclusion, …