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It > E Commerce & E Governance > Flashcards

E Commerce & E Governance Flashcards

1
Q

What is the primary focus of traditional commerce?

A

The exchange of products and services through personal interactions

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2
Q

How does e-commerce differ from traditional commerce in terms of operation?

A

E-commerce trading activities are online via the internet and can be considered automatic

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3
Q

What are the business hours limitations of traditional commerce?

A

Limited to business hours, mostly during the day

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4
Q

What is the availability of e-commerce in terms of time?

A

E-commerce is 24X7, it can be done anytime day and night

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5
Q

What type of interaction does traditional commerce provide?

A

Face to face interaction

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6
Q

How is consumer interaction in e-commerce characterized?

A

Screen to face interaction

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7
Q

What geographic limitation does traditional commerce have?

A

Limited to a particular geographical location

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8
Q

What is the scope of e-commerce compared to traditional commerce?

A

E-commerce is global and has no physical limitation

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9
Q

List some modes of payment in traditional commerce.

A
  • Cash
  • Cheques
  • Credit cards
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10
Q

What are some modes of payment in e-commerce?

A
  • Bank transfer
  • Credit card
  • E-wallet
  • Mobile payment
  • Many more
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11
Q

What is a key difference in the delivery of goods or services between traditional commerce and e-commerce?

A

Goods and delivery of services is instant with traditional commerce; delivery in e-commerce takes some time

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12
Q

What is the scope of traditional commerce?

A

Local

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13
Q

What is one advantage of e-commerce regarding its reach?

A

E-commerce provides sellers with a global reach

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14
Q

What does e-commerce reduce in terms of transactions?

A

Paperwork and significantly lower transaction costs

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15
Q

How does e-commerce help in cost saving for users?

A

Provides more options to compare and select cheaper and better options

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16
Q

What advantage does e-commerce provide to rural areas?

A

Access to services and products otherwise unavailable

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17
Q

What is a significant convenience of e-commerce for customers?

A

Anytime shopping; the website is functional at all times

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18
Q

How does e-commerce allow for direct interaction between customers and businesses?

A

No intermediaries involved

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19
Q

What kind of public services can e-commerce improve?

A

Healthcare, education, social services

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20
Q

What is a major disadvantage of e-commerce regarding setup?

A

High setup cost for hardware and software

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21
Q

What is a disadvantage of e-commerce related to personal touch?

A

Lack of personal touch can be a disadvantage for certain services and products

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22
Q

What security concerns do customers have in e-commerce?

A

Credit card theft, identity theft

23
Q

What are some common problems with goods delivery in e-commerce?

A

Fulfillment issues, shipping problems, mix-ups

24
Q

What is the B2C model in e-commerce?

A

Business sells its products directly to a customer

25
Q

What is an example of a B2C business?

A

Amazon, Flipkart

26
Q

Describe the B2B model in e-commerce.

A

Business sells its products to an intermediate buyer who then sells to the final customer

27
Q

What is an example of a B2B business?

A

Tata Communications

28
Q

What does the C2C model in e-commerce involve?

A

Consumer helps consumer to sell or rent assets

29
Q

What is an example of a C2C platform?

A

OLX, Quikr

30
Q

What is the C2B model in e-commerce?

A

Consumers offer products or services of value to businesses

31
Q

What is an example of a C2B service?

A

Blog written by an author for a business

32
Q

What are the phases of the e-commerce trade cycle?

A
  • Pre-Sales
  • Execution
  • Settlement
  • After-Sales
33
Q

What are the steps involved in the Pre-Sales phase?

A
  • Search
  • Negotiate
34
Q

What occurs during the Execution phase of the trade cycle?

A
  • Order
  • Delivery
35
Q

What does the Settlement phase consist of?

A
  • Invoice
  • Payment
36
Q

What is included in the After-Sales phase?

A
  • Warranty
  • After Sale Services
37
Q

What are the advantages of using credit cards in e-commerce?

A

Reach international markets by integrating payment gateways

38
Q

What are mobile payments used for in e-commerce?

A

Quick purchases on e-commerce websites and donation portals

39
Q

What is the function of bank transfers in e-commerce?

A

Sending money from one bank account to another

40
Q

What is an e-wallet?

A

A type of electronic card for online transactions

41
Q

What is M-commerce?

A

Buying and selling through wireless handheld devices

42
Q

What is social commerce?

A

E-commerce involving social media for promotion and sales

43
Q

What technologies does e-commerce draw from?

A
  • Mobile commerce
  • Electronic funds transfer
  • Supply chain management
  • Internet marketing
  • Online transaction processing
  • Electronic data interchange (EDI)
  • Inventory management systems
  • Automated data collection systems
44
Q

What is Electronic Data Interchange (EDI)?

A

Electronic interchange of business information using standardized format

45
Q

What is the purpose of e-governance?

A

To simplify processes for government, citizens, and businesses

46
Q

What does SMART stand for in e-governance?

A
  • Simple
  • Moral
  • Accessible
  • Responsive
  • Transparent
47
Q

What is Government-to-Citizen (G2C) services?

A

Government services that enable citizens to access public services

48
Q

What does Government-to-Business (G2B) involve?

A

Exchange of services between government and business organizations

49
Q

What is Government-to-Government (G2G)?

A

Interaction between different government departments and agencies

50
Q

What is the purpose of Government-to-Employee (G2E)?

A

Bring employees together and improve knowledge sharing

51
Q

What is encryption in e-commerce security?

A

Converts plain text into cipher text to protect user information

52
Q

What are the two types of encryption?

A
  • Symmetric
  • Asymmetric
53
Q

What is a digital signature?

A

Guarantees the authenticity of an electronic document

54
Q

What is a digital certificate?

A

An electronic ‘password’ for secure data exchange over the Internet

It (2 decks)

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