E Commerce & E Governance Flashcards
What is the primary focus of traditional commerce?
The exchange of products and services through personal interactions
How does e-commerce differ from traditional commerce in terms of operation?
E-commerce trading activities are online via the internet and can be considered automatic
What are the business hours limitations of traditional commerce?
Limited to business hours, mostly during the day
What is the availability of e-commerce in terms of time?
E-commerce is 24X7, it can be done anytime day and night
What type of interaction does traditional commerce provide?
Face to face interaction
How is consumer interaction in e-commerce characterized?
Screen to face interaction
What geographic limitation does traditional commerce have?
Limited to a particular geographical location
What is the scope of e-commerce compared to traditional commerce?
E-commerce is global and has no physical limitation
List some modes of payment in traditional commerce.
- Cash
- Cheques
- Credit cards
What are some modes of payment in e-commerce?
- Bank transfer
- Credit card
- E-wallet
- Mobile payment
- Many more
What is a key difference in the delivery of goods or services between traditional commerce and e-commerce?
Goods and delivery of services is instant with traditional commerce; delivery in e-commerce takes some time
What is the scope of traditional commerce?
Local
What is one advantage of e-commerce regarding its reach?
E-commerce provides sellers with a global reach
What does e-commerce reduce in terms of transactions?
Paperwork and significantly lower transaction costs
How does e-commerce help in cost saving for users?
Provides more options to compare and select cheaper and better options
What advantage does e-commerce provide to rural areas?
Access to services and products otherwise unavailable
What is a significant convenience of e-commerce for customers?
Anytime shopping; the website is functional at all times
How does e-commerce allow for direct interaction between customers and businesses?
No intermediaries involved
What kind of public services can e-commerce improve?
Healthcare, education, social services
What is a major disadvantage of e-commerce regarding setup?
High setup cost for hardware and software
What is a disadvantage of e-commerce related to personal touch?
Lack of personal touch can be a disadvantage for certain services and products
What security concerns do customers have in e-commerce?
Credit card theft, identity theft
What are some common problems with goods delivery in e-commerce?
Fulfillment issues, shipping problems, mix-ups
What is the B2C model in e-commerce?
Business sells its products directly to a customer
What is an example of a B2C business?
Amazon, Flipkart
Describe the B2B model in e-commerce.
Business sells its products to an intermediate buyer who then sells to the final customer
What is an example of a B2B business?
Tata Communications
What does the C2C model in e-commerce involve?
Consumer helps consumer to sell or rent assets
What is an example of a C2C platform?
OLX, Quikr
What is the C2B model in e-commerce?
Consumers offer products or services of value to businesses
What is an example of a C2B service?
Blog written by an author for a business
What are the phases of the e-commerce trade cycle?
- Pre-Sales
- Execution
- Settlement
- After-Sales
What are the steps involved in the Pre-Sales phase?
- Search
- Negotiate
What occurs during the Execution phase of the trade cycle?
- Order
- Delivery
What does the Settlement phase consist of?
- Invoice
- Payment
What is included in the After-Sales phase?
- Warranty
- After Sale Services
What are the advantages of using credit cards in e-commerce?
Reach international markets by integrating payment gateways
What are mobile payments used for in e-commerce?
Quick purchases on e-commerce websites and donation portals
What is the function of bank transfers in e-commerce?
Sending money from one bank account to another
What is an e-wallet?
A type of electronic card for online transactions
What is M-commerce?
Buying and selling through wireless handheld devices
What is social commerce?
E-commerce involving social media for promotion and sales
What technologies does e-commerce draw from?
- Mobile commerce
- Electronic funds transfer
- Supply chain management
- Internet marketing
- Online transaction processing
- Electronic data interchange (EDI)
- Inventory management systems
- Automated data collection systems
What is Electronic Data Interchange (EDI)?
Electronic interchange of business information using standardized format
What is the purpose of e-governance?
To simplify processes for government, citizens, and businesses
What does SMART stand for in e-governance?
- Simple
- Moral
- Accessible
- Responsive
- Transparent
What is Government-to-Citizen (G2C) services?
Government services that enable citizens to access public services
What does Government-to-Business (G2B) involve?
Exchange of services between government and business organizations
What is Government-to-Government (G2G)?
Interaction between different government departments and agencies
What is the purpose of Government-to-Employee (G2E)?
Bring employees together and improve knowledge sharing
What is encryption in e-commerce security?
Converts plain text into cipher text to protect user information
What are the two types of encryption?
- Symmetric
- Asymmetric
What is a digital signature?
Guarantees the authenticity of an electronic document
What is a digital certificate?
An electronic ‘password’ for secure data exchange over the Internet
