E-Business Lecture 1 Flashcards
Definition of “Business Function”
Refers to an activity that a company performs, like order management, marketing, selling, finances, product design etc.
Definition of “Business Processes”
The complete & coordinated set of collaborative activities that respond to a business requirement for action, that deliver value to customers.
Definition of “Business Process Integration”
The techniques and mechanisms for managing the movement of data, and the invocation of processes in the correct and proper order to support the management and execution of common processes that exist in and between applications.
Definition of “e-Commerce”
The buying and selling of information, products and services via the Internet and World Wide Web.
Types of e-Commerce
- Business-to-Consumer - B2C
- Business-to-Business -B2B (e-Business)
- Business-to-administration
- Consumer-to-administration
Definition of “e-Business”
The conduct of transactions by means of electronic communications networks (e.g., via the Internet and/or possibly private networks) end-to-end.
4 characteristics of e-Business
- Collaborative product development
- Collaborative planning, forecasting and replenishment
- Procurement and order management
- Operations and logistics
Definition of “Customer Relationship Management (CRM) systems”
“Front-office” systems that help the enterprise deal directly with their customers. CRM integrates & automates customer-serving processes within a company (personal information gathering & processing, and self-service throughout the supplying company in order to create value for the customer).
Definition of “Enterprise Resource Planning (ERP) systems”
Management information systems that integrate & automate many of the business practices associated with the operations or production aspects of a company.
What 4 functions include in an ERP system
- Production: manufacturing resource planning and execution
- Buying a product: procurement process
- Sales of products and services: customer order management process
- Costing, paying bills and collecting: financial/management accounting and reporting process.
Definition of “Supply Chain Management (SCM)”
A supply chain is a network of facilities and distribution options that performs the functions of procurement of materials; transformation of these material into intermediate and finished products & distribution of these finished products to customers.
What are the three main parts of a supply chain
- Supply
- Manufacturing
- Distribution
Definition of “Knowledge Management”
knowledge regarding markets, products, processes, technologies & organizations that a business owns that enable its business processes to generate profits. Also includes the subsequent planning and control of actions.
Definition of “e-Market”
An electronic gaterhing place that brings multiple buyers & sellers together, provides to its participants a unified view of sets of goods & services and enables them to transact via automated means.
What are the 7 requirements for e-Business
- Identify/measure quantifiable business objectives
- Ensure organizational/operational flexibility
- Re-think entire company supply chains
- Transform the company to a process-centric one
- Understand security requirements
- Align business organizations with a flexible IT architecture
- Establish ubiquity within standards
