e Flashcards
What is N-Power, socialized power, personalized power
N-Power: The need to influence and lead others and be in control of ones environment
+ Socialized power: seeking to make things better/empower others
- Personalized power: dictator like/dominance over others
What is N-Affiliation, affiliated interest, and affiliative assurance
N-Affiliation: Desire for friendly/close interrelationships
+ Affiliative interest: concern for relationships but not at the expense of personal goals
- Affiliative assurance: seeking approval at all costs
what is N-Achivement
The need to accomplish goals
what are the two barganing approaches and the outcomes of them
- Distributive (win-lose)
- Integrative (win-win)
What are the four steps to a principled negotiation
- seperate people from the problem
- focus on interests, not positions
- come up with options that have mutual gains
- insist on objective criteria
What is the definition of a task behavior and a maintenance behavior and what is the difference between the two
Task Behavior: Any group behavior that is relevant to accomplish a group goal/task
Maintenance Behavior: behaviors that help improve relationship among members
define these tasks as maintenance or task behaviors
Gatekeeping
Encouraging
Harmonizing and compromising
Summarizing
Consensus testing
Reality testing
Orienting
Initiating
Seeking info/opinions
Giving info/opinions
Clarifying/elaborating
Standard setting and testing
Using humor
Gatekeeping (M)
Encouraging (M)
Harmonizing and compromising (M)
Summarizing (T)
Consensus testing (T)
Reality testing (T)
Orienting (T)
Initiating (T)
Seeking info/opinions (T)
Giving info/opinions (T)
Clarifying/elaborating (T)
Standard setting and testing (M)
Using humor (M)
define self oriented behavior and give 3 examples
-behaviors meant to fulfill individual needs
-pursuing own goals
-exerting control over group
-working for acceptance
what are the two ways to influence others through PUSHING and PULLING
PUSHING
Assertive persuasion: using facts/knowledge
Reward and punishment: bargaining, incentives, pressures
PULLING
Participation and trust: (team sports)
Common vision: appeal to emotions/values (charities)
define Power and Influence
Power: the capacity to influence the behavior of others
Influence: the process of successfully persuading someone to follow advice or suggestions
draw scheins level of culture diagram
ARTIFACTS
ESPOUSED VALUES
BASIC UNDERLYING ASSUMPTIONS
define organizational culture
Patterns of shared beliefs help by members of an organization that create particular norms or behaviours
define all these processes in socialization of strong cultures
A) Selection of entry level candidates
B) Humility-inducing experiences
C) in-the-trenches training
D) rewards and control systems
E) adherence to firms core values
F) reinforcement folklore
G) consistant role models
A) picking members that fit
B) problems that make members buy into values
C) members work way up ranks in the org
D) rewarded for contributing to success
E) leaders make sure there actions are consistant with values
F) stories told to newcomers
G) exhibiting traits valued by org
Define these methods of transmitting culture:
- socialization
- stories
- symbols
- jargon
- rituals and ceremonies
- statements of principles
- heroes
- process of bringing in new members
- narratives repeated among employees
- objects that convey meanings
- communications used by employees
- activities celebratinging org values
- basic assumptions and values
- role models who reflect the orgs culture
define ethical, nonethical and unethical values
Ethical: Directly relates to beliefs about what is right
Nonethical: things we desire or find important
Unethical: belief/principle that is considered wrong
define instrumental values and traits associated with the two types: moral values and competence values
-the means of achieving ones terminal values
MORAL: cheerful, helpful, courageous, helpful
COMPETENCE: ambitious, capable, intellectual, responsible
define terminal values and the traits associated with the two types: personal values and societal values
-the goals one wants to achieve in their lifetime
PERSONAL: freedom, happiness, comfortable life
SOCIETAL: world peace, equality, national security
define ethics and values
ETHICS: standards of conduct on how someone should behave based on morals
VALUES: core beliefs that determine attitudes
What are the 3 levels to kolhbergs moral reasoning framework
- SELF-CENTERED
- CONFORMITY
- PRINCIPLED
what are the two stages in the first level of kolhbergs reasoning framework: Self centered
- obedience and punishment
- instrumental (whats in it for me)
what are the two stages in the second level of kolhbergs reasoning framework: conformity
- conformity (be a good person)
- law and order (do ur duty)
what are the two stages in the third level of kohlbergs reasoning framework: principled
5: social contract/ individual rights (social harmony)
6. universal ethical principles (act on conscience)
