Drive Through Flashcards
Bump Bar
Numerical electronic pad that “Bumps” order off the DT Expeditor Monitor
Car Stack / Stack
Number of cars located between the menu board and the window. Starbucks standard stack is four to six cars, with five cars being ideal. The stack indicates how much time a store has to produce a customer’s order. The production time begins when the customer orders at the menu board, and ends when they pick up that same order at the window.
CCTV
Closed circuit television, shows ordering customer and DT stack
Centralized Production
When two espresso machines are side by side and share resources.
Cup Labeler
Prints labels with customer order information typed in from the expedite register
DT Expeditor Monitor
Shows entire order for organization
DT Headsets
Allows partners to talk to customer and each other
DT Lane
Paved exterior space that customers can queue, place their order, and pay/receive their order
DT Register
Resumes and tenders sale near the DT window
DTR
Drive Thru Register position; first partner deployed to Drive Thru
DTB1
Drive Thru Beverage position; second partner deployed to Drive Thru
DTO
Drive Thru Order Taker position; third partner deployed to Drive Thru
DTF
Drive Thru Floater position; fourth partner deployed to Drive Thru
DTB2
Drive Thru Beverage position; fifth partner deployed to Drive Thru
End Cap
Refers to a store that is located at the end unit within a building that has multiple tenants
Expeditor Register
Order is entered here for DT customers
FS/STB
Free Standing/Single Tenant Building
Greet Time
The amount of time a customer waits at the order post until a partner greets the customer
Non-peak
Period of time that is not captured as peak.
OCS
Order Confirmation System, routes orders to production stations
OTW, Out the Window
Transactions served through the Drive Thru window in relation to total store transactions
Order Queue
The total number of cars that can fit pas the order point.
Order Point
The area in the DT lane where the customer places their order. It usually contains a menu board, a speaker-post where the store partners can talk to the customer, and often times other items like a height restriction bar or an order confirmation system.
Order Time
Time it takes the car to arrive at the order point, place the order, and pull forward. Amount of time a customer is at the order post once they are greeted until they pull away.
Peak
Period of time throughout the day where you have your highest number of transactions.
Queue
The total number of cars in the Drive Thru line. The queue can extend beyond the defined Drive Thru lane at some stores.
RTD/E
Ready to drink and eat, bottled beverages and packaged foods
SOS
Speed of Service. The total time from when a customer (car or person) joins a queue to when their order is in their possession
Split production
When there is a dedicated café espresso machine and a dedicated Drive Thru espresso machine.
Total Time
Total amount of time the customer is in line at the Drive Thru after entering the queue
Window
Where the customer pays and receives their order. This is in the same area as the (interior) Hand Off Window where the partners are working to consolidate orders and tender sales.
Window Time
Time between a customer arriving at window to pulling away with a complete order.
