Drive Through

Question 1

Bump Bar

Answer 1

Numerical electronic pad that “Bumps” order off the DT Expeditor Monitor

Question 2

Car Stack / Stack

Answer 2

Number of cars located between the menu board and the window. Starbucks standard stack is four to six cars, with five cars being ideal. The stack indicates how much time a store has to produce a customer’s order. The production time begins when the customer orders at the menu board, and ends when they pick up that same order at the window.

Question 3

CCTV

Answer 3

Closed circuit television, shows ordering customer and DT stack

Question 4

Centralized Production

Answer 4

When two espresso machines are side by side and share resources.

Question 5

Cup Labeler

Answer 5

Prints labels with customer order information typed in from the expedite register

Question 6

DT Expeditor Monitor

Answer 6

Shows entire order for organization

Question 7

DT Headsets

Answer 7

Allows partners to talk to customer and each other

Question 8

DT Lane

Answer 8

Paved exterior space that customers can queue, place their order, and pay/receive their order

Question 9

DT Register

Answer 9

Resumes and tenders sale near the DT window

Question 10

DTR

Answer 10

Drive Thru Register position; first partner deployed to Drive Thru

Question 11

DTB1

Answer 11

Drive Thru Beverage position; second partner deployed to Drive Thru

Question 12

DTO

Answer 12

Drive Thru Order Taker position; third partner deployed to Drive Thru

Question 13

DTF

Answer 13

Drive Thru Floater position; fourth partner deployed to Drive Thru

Question 14

DTB2

Answer 14

Drive Thru Beverage position; fifth partner deployed to Drive Thru

Question 15

End Cap

Answer 15

Refers to a store that is located at the end unit within a building that has multiple tenants

Question 16

Expeditor Register

Answer 16

Order is entered here for DT customers

Question 17

FS/STB

Answer 17

Free Standing/Single Tenant Building

Question 18

Greet Time

Answer 18

The amount of time a customer waits at the order post until a partner greets the customer

Question 19

Non-peak

Answer 19

Period of time that is not captured as peak.

Question 20

OCS

Answer 20

Order Confirmation System, routes orders to production stations

Question 21

OTW, Out the Window

Answer 21

Transactions served through the Drive Thru window in relation to total store transactions

Question 22

Order Queue

Answer 22

The total number of cars that can fit pas the order point.

Question 23

Order Point

Answer 23

The area in the DT lane where the customer places their order. It usually contains a menu board, a speaker-post where the store partners can talk to the customer, and often times other items like a height restriction bar or an order confirmation system.

Question 24

Order Time

Answer 24

Time it takes the car to arrive at the order point, place the order, and pull forward. Amount of time a customer is at the order post once they are greeted until they pull away.

Question 25

Peak

Answer 25

Period of time throughout the day where you have your highest number of transactions.

Question 26

Queue

Answer 26

The total number of cars in the Drive Thru line. The queue can extend beyond the defined Drive Thru lane at some stores.

Question 27

RTD/E

Answer 27

Ready to drink and eat, bottled beverages and packaged foods

Question 28

SOS

Answer 28

Speed of Service. The total time from when a customer (car or person) joins a queue to when their order is in their possession

Question 29

Split production

Answer 29

When there is a dedicated café espresso machine and a dedicated Drive Thru espresso machine.

Question 30

Total Time

Answer 30

Total amount of time the customer is in line at the Drive Thru after entering the queue

Question 31

Window

Answer 31

Where the customer pays and receives their order. This is in the same area as the (interior) Hand Off Window where the partners are working to consolidate orders and tender sales.

Question 32

Window Time

Answer 32

Time between a customer arriving at window to pulling away with a complete order.