Domain 5 - Management and Leadership

Question 1

The Joint Commission has published a list of abbreviations classified as “Do Not Use” for the purpose of:

A - Assisting coders to read physician handwriting.
B - Preventing potential medication errors due to misinterpretation.
C - Making terminology consistent in preparation for electronic records.
D - Identifying physicians who are dispensing large quantities of drugs.

Answer 1

B - Preventing potential medication errors due to misinterpretation

Question 2

Helen is the HIM department head & has been asked to share a SWOT analysis for her department with her new boss. One aspect of Helen’s SWOT analysis indicates the chart tracking software is over 10 years old and is not compatible with the digital dictation system. In a SWOT analysis, this would be a(n):

A - Strength
B - Weakness
C - Opportunity
D - Threat

Answer 2

B - Weakness

Question 3

Which of the following as an example of a budget used as a controlling tool?

A - Doing a cost-benefit analysis for a new piece of scanning equipment
B - Responding to a monthly budgeting variance report
C - Preparing a zero-based budget
D - Creating a cost justification for a budget committee

Answer 3

B - Responding to a monthly budget variance report

Question 4

Which of the following are alternative work scheduling techniques?

A - Compressed workweek, open systems, and job sharing
B - Flextime, telecommuting, and compressed workweek
C - Telecommuting, open systems, and flextime
D - Flextime, outsourcing, compressed workweek

Answer 4

B - Flextime, telecommuting, and compressed workweek

Question 5

The time required to recoup the cost of an investment is called the:

A - Accounting rate of return
B - Budget cycle
C - Payback period
D - Depreciation

Answer 5

C - Payback period

Question 6

Which of the following is not a characteristic of strategy?

A - An action or set of actions
B - A description of how one intends to achieve the goals
C - A description of specific implementation plans
D - A plan to improve the organization’s fit within the external environment

Answer 6

A - A description of specific implementation plans

Question 7

Pressed for time, Sara hired a new release of information clerk without doing and reference check. When the new clerk committed a violation of patient confidentiality, it came to light that she had committed similar violations at her previous place of employment. By not checking the clerk’s references, Sara has opened the hospital to charge of:

A - Discrimination
B - Harassment
C - Negligent hiring
D - Overcompensation

Answer 7

C - Negligent hiring

Question 8

The slightly higher wage paid to an employee who works a less desirable shift is called a:

A - Shift rotation
B - Performance incentive
C - Shift differential
D - Work distribution ladder

Answer 8

C - Shift differential

Question 9

Jan, the new release of information manger, is participating in management orientation for the healthcare organization. One section of orientation thoroughly reviews the tools and practices for setting sustainable performance goals for employees, how to monitor employee progress toward job performance goals, and ways to provide feedback to employees regarding job performance. This section of orientation is called:

A - Performance management
B - Situational strength
C - Critical incident method
D - Benchmarking

Answer 9

A - Performance management