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IT: A+ 220 - 1001 > Domain 5 > Flashcards

Domain 5 Flashcards

1
Q

Per the objectives what would be a keyword to remember the first step of troubleshooting ?

A

Identify

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2
Q

After establishing a theory of probable cause, what would do next?

A

Test

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3
Q

What is the last step when troubleshooting per the objectives?

A

Document

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4
Q

If your BIOS settings keep resetting, what might you check first?

A

CMOS Battery

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5
Q

If the system keeps overheating, what might you check first?

A

Fans

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6
Q

Intermittent device failure might be caused by which of the following? (choose all that apply)

Driver Issues

Power Issues

Heating Issues

Unseated Hardware

A

Driver Issues

Power Issues

Heating Issues

Unseated Hardware

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7
Q

Which device has a spinning color wheel as a crash screen?

A

Mac

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8
Q

If a drive isn’t recognized, what might a technician check first?

A

Cables

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9
Q

This is a feature built into hard disks to monitor the health status of the drives.

A

SMART (Self-Monitoring, Analysis, and Reporting Technology)

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10
Q

If your resolution is the native 640x480 you might be in this mode.

A

VGA (Video Graphics Array)

Nowadays is HDMI
High-Definition Multimedia Interface

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11
Q

A cracked screen might cause this issue.

A

Dead Pixels

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12
Q

This is a drawing error by video cards.

A

Artifacts

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13
Q

This is also known as a ghost image.

A

Burn-in

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14
Q

If you have a dim display on your mobile device, what might a technician check first?

A

Screen Settings

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15
Q

When experiencing intermittent wireless what might be the probably cause?

A

Interference

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16
Q

If wireless seems to be off, what might be a first place to look for troubleshooting?

A

Airplane Mode

17
Q

If your touchscreen seems to be acting funny or just not working properly, what migth be the issue?

A

Digitizer

18
Q

What is one problem that can cause many of the issues outlined in the domain?

A

Malware

19
Q

If you have an ink jet printer and streaks are showing on the hard copies, what might be the first thing you check?

A

Print Head

20
Q

Clogged print heads might cause this.

A

Faded Prints

21
Q

If you get an access denied error, what might be the cause?

A

Permissions

22
Q

Which of the following would cause printing in the wrong ink to occur? (choose all that apply)

Driver Issues

Incorrect ink installed

Power

Ghost Images

A

Driver Issues

Incorrect ink installed

23
Q

If your system cannot obtain an IP address, this will be automatically assigned.

A

APIPA (Automatic Private IP Addressing)

24
Q

If someone turned down the signal strength on the AP, what could the end device suffer from?

A

Low RF Signal

25
Q

What is a SSID?

A

Service Set IDentifier (It is the network name.)

26
Q

True/False: Today’s networks aren’t susceptible to EMI.

A

False

27
Q

What does EMI stand for?

A

Electromagnetic interference

IT: A+ 220 - 1001 (9 decks)

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