Domain 5 Flashcards
Per the objectives what would be a keyword to remember the first step of troubleshooting ?
Identify
After establishing a theory of probable cause, what would do next?
Test
What is the last step when troubleshooting per the objectives?
Document
If your BIOS settings keep resetting, what might you check first?
CMOS Battery
If the system keeps overheating, what might you check first?
Fans
Intermittent device failure might be caused by which of the following? (choose all that apply)
Driver Issues
Power Issues
Heating Issues
Unseated Hardware
Driver Issues
Power Issues
Heating Issues
Unseated Hardware
Which device has a spinning color wheel as a crash screen?
Mac
If a drive isn’t recognized, what might a technician check first?
Cables
This is a feature built into hard disks to monitor the health status of the drives.
SMART (Self-Monitoring, Analysis, and Reporting Technology)
If your resolution is the native 640x480 you might be in this mode.
VGA (Video Graphics Array)
Nowadays is HDMI
High-Definition Multimedia Interface
A cracked screen might cause this issue.
Dead Pixels
This is a drawing error by video cards.
Artifacts
This is also known as a ghost image.
Burn-in
If you have a dim display on your mobile device, what might a technician check first?
Screen Settings
When experiencing intermittent wireless what might be the probably cause?
Interference
If wireless seems to be off, what might be a first place to look for troubleshooting?
Airplane Mode
If your touchscreen seems to be acting funny or just not working properly, what migth be the issue?
Digitizer
What is one problem that can cause many of the issues outlined in the domain?
Malware
If you have an ink jet printer and streaks are showing on the hard copies, what might be the first thing you check?
Print Head
Clogged print heads might cause this.
Faded Prints
If you get an access denied error, what might be the cause?
Permissions
Which of the following would cause printing in the wrong ink to occur? (choose all that apply)
Driver Issues
Incorrect ink installed
Power
Ghost Images
Driver Issues
Incorrect ink installed
If your system cannot obtain an IP address, this will be automatically assigned.
APIPA (Automatic Private IP Addressing)
If someone turned down the signal strength on the AP, what could the end device suffer from?
Low RF Signal
What is a SSID?
Service Set IDentifier (It is the network name.)
True/False: Today’s networks aren’t susceptible to EMI.
False
What does EMI stand for?
Electromagnetic interference
