Domain 3 Flashcards
Suggests that all people have three needs, the need to achieve need for power and need for affiliation
McClellans achievement , power, affiliation theory
Two factor theory. Motivation and maintenance approach. maintenance factors service as satisfiers and dissatisfiers.
Harzbergs two factor theory
Attitude of the manager toward employees has an impact on job performance based on managers assumptions as to how employees view work
MacGregor
People inherently dislike work and will avoid it if possible authoritarian workcenter workers prefer to be controlled and directed by pressure motivation Through fear negative autocratic
Theory x
Work is as natural as play or rest management should arrange conditions so workers can achieve goals by directing own efforts positive participative
Theory y
Western electric; Elton Mayo; if you involve people in the process they become more productive the placebo effect special attention improves behavior
Hawthorne studies
Rewards service motivators only under certain circumstances; Employees must believe that effective performance leads to certain rewards and that the rewards offered are attractive to them
Expectancy theory-Beer, Vroom
Focuses on leaders effects on employees motivation to perform; motivation to behave in a particular manner is the result of an expectation that a behavior will result in a particular goal and how strongly a person desires the goal; Based on the expectancy theory
Path goal theory-Evans, House
Leadership style-Demands obedience must control makes most decision
Autocratic
Leadership style-Asks for input but makes the final decision alone
Consultative
Leadership style-By the book follows procedures to the letter
Bureaucratic
Leadership style-Emerging trend in management. Encourage workers to participate in decision-making uses quality circles small groups of employees who meet regularly to identify and solve problems. Increased productivity quality
Participative-try to be
Leadership style-Laissez fair, least control
Free rein
Who created the leadership grid?
Blake, Mouton, McCanse
Leadership grid top right
Team management high concern for people and production most desirable
Top left leadership grid
Country club management employee centered seeking approval and acceptance friendly atmosphere
Leadership grid bottom left
Impoverished management minimum effort to get work done desire to hang on
Leadership grid bottom right
Authority obedience concerned with the task management domination mastery control people are commodities like machines
Leadership grid middle
Middle-of-the-road management
Promote someone to a level of incompetence
Peter principle
Management of conflict four basic systems of organizational leadership
Likert
Each is accountable to only one superiod
Scalar principle
The value of the company is the people. Everyone who will be affected by a decision is involved in making the decision consensus decision-making
Theory z-Ouchi
Theory Z is part of what management approach?
Human relations (behavioral) theory
A system is organized whole composed of interdependent parts
Systems approach
Response to external environment methods that are highly effective in one situation may not work in another results differ because situations differ
Contingency or situational leadership-Fiedler
Work centered, workers must work at fastest pace possible and at maximum efficiency, Find the best way of performing tasks focus on physical aspects of the job not human aspects
Scientific management-Taylor
Type of democratic management that provides control from within. Establish performance goals with employees; participative leadership
Management by objectives;MBO-Drucker
Clarifies roles and responsibilities uses rewards and punishments to achieve goals. Engage in bargaining relationship with their followers
Transactional leader
Agents of change; Inspire followers to become motivated to work towards organizational goals rather than personal gain builds on and extends transactional leadership cultivation of employee acceptance of the group mission. Leaders and followers raise one another to a higher level of motivation and morality
Transformational leadership
Type of leadership that leads to low staff turnover increased morale and team spirit
Transformational leadership
Managers serve as catalyst for change.
Organizational change theory
Functions of management
Plan organize direct control evaluate
Meals per labor hour in acute-care conventional setting
3.5
Meals per labor hour in an extended care facility
5
Meals per labor hour in a cafeteria
5.5
Meals per labor hour in school food service
13-15
Reduce motions and time required
Motion economy
Scale drawing showing path of the worker during a process
Pathway chart or flow diagram
Movement of hands reduces transportation and re-plan work areas
Operation charts
Steps involved in process using symbols
Process chart
Efficiency of equipment placement, studies work motions shows number of movements between pieces of equipment
Cross charts
Skills-Understanding of and proficiency in a specific kind of activity most important lower levels of management
Technical skills
Skills-Ability to work effectively as a group member with people important at all levels but inherited at lower levels of management
Human skills
Skills-Ability to see organization as a whole importance increases at higher ranks of management
Conceptual
More structured and controlled than ordinary brainstorming group. Has authoritative leader controlled interactions closely focused goals rigid enforced procedures responses strictly controlled by a leader, Round Robin reporting leader records ideas group ranks items in priority order
Nominal group technique-Delbeq
Designed to probe expert reminds in a series of written interviews from which some consensus is sought , participants do not meet
Delphi technique