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Inman 3 > Domain 3 > Flashcards

Domain 3 Flashcards

0
Q

Suggests that all people have three needs, the need to achieve need for power and need for affiliation

A

McClellans achievement , power, affiliation theory

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1
Q

Two factor theory. Motivation and maintenance approach. maintenance factors service as satisfiers and dissatisfiers.

A

Harzbergs two factor theory

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2
Q

Attitude of the manager toward employees has an impact on job performance based on managers assumptions as to how employees view work

A

MacGregor

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3
Q

People inherently dislike work and will avoid it if possible authoritarian workcenter workers prefer to be controlled and directed by pressure motivation Through fear negative autocratic

A

Theory x

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4
Q

Work is as natural as play or rest management should arrange conditions so workers can achieve goals by directing own efforts positive participative

A

Theory y

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5
Q

Western electric; Elton Mayo; if you involve people in the process they become more productive the placebo effect special attention improves behavior

A

Hawthorne studies

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6
Q

Rewards service motivators only under certain circumstances; Employees must believe that effective performance leads to certain rewards and that the rewards offered are attractive to them

A

Expectancy theory-Beer, Vroom

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7
Q

Focuses on leaders effects on employees motivation to perform; motivation to behave in a particular manner is the result of an expectation that a behavior will result in a particular goal and how strongly a person desires the goal; Based on the expectancy theory

A

Path goal theory-Evans, House

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8
Q

Leadership style-Demands obedience must control makes most decision

A

Autocratic

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9
Q

Leadership style-Asks for input but makes the final decision alone

A

Consultative

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10
Q

Leadership style-By the book follows procedures to the letter

A

Bureaucratic

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11
Q

Leadership style-Emerging trend in management. Encourage workers to participate in decision-making uses quality circles small groups of employees who meet regularly to identify and solve problems. Increased productivity quality

A

Participative-try to be

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12
Q

Leadership style-Laissez fair, least control

A

Free rein

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13
Q

Who created the leadership grid?

A

Blake, Mouton, McCanse

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14
Q

Leadership grid top right

A

Team management high concern for people and production most desirable

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15
Q

Top left leadership grid

A

Country club management employee centered seeking approval and acceptance friendly atmosphere

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16
Q

Leadership grid bottom left

A

Impoverished management minimum effort to get work done desire to hang on

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17
Q

Leadership grid bottom right

A

Authority obedience concerned with the task management domination mastery control people are commodities like machines

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18
Q

Leadership grid middle

A

Middle-of-the-road management

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19
Q

Promote someone to a level of incompetence

A

Peter principle

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20
Q

Management of conflict four basic systems of organizational leadership

A

Likert

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21
Q

Each is accountable to only one superiod

A

Scalar principle

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22
Q

The value of the company is the people. Everyone who will be affected by a decision is involved in making the decision consensus decision-making

A

Theory z-Ouchi

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23
Q

Theory Z is part of what management approach?

A

Human relations (behavioral) theory

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24
Q

A system is organized whole composed of interdependent parts

A

Systems approach

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25
Q

Response to external environment methods that are highly effective in one situation may not work in another results differ because situations differ

A

Contingency or situational leadership-Fiedler

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26
Q

Work centered, workers must work at fastest pace possible and at maximum efficiency, Find the best way of performing tasks focus on physical aspects of the job not human aspects

A

Scientific management-Taylor

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27
Q

Type of democratic management that provides control from within. Establish performance goals with employees; participative leadership

A

Management by objectives;MBO-Drucker

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28
Q

Clarifies roles and responsibilities uses rewards and punishments to achieve goals. Engage in bargaining relationship with their followers

A

Transactional leader

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29
Q

Agents of change; Inspire followers to become motivated to work towards organizational goals rather than personal gain builds on and extends transactional leadership cultivation of employee acceptance of the group mission. Leaders and followers raise one another to a higher level of motivation and morality

A

Transformational leadership

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30
Q

Type of leadership that leads to low staff turnover increased morale and team spirit

A

Transformational leadership

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31
Q

Managers serve as catalyst for change.

A

Organizational change theory

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32
Q

Functions of management

A

Plan organize direct control evaluate

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33
Q

Meals per labor hour in acute-care conventional setting

A

3.5

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34
Q

Meals per labor hour in an extended care facility

A

5

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35
Q

Meals per labor hour in a cafeteria

A

5.5

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36
Q

Meals per labor hour in school food service

A

13-15

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37
Q

Reduce motions and time required

A

Motion economy

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38
Q

Scale drawing showing path of the worker during a process

A

Pathway chart or flow diagram

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39
Q

Movement of hands reduces transportation and re-plan work areas

A

Operation charts

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40
Q

Steps involved in process using symbols

A

Process chart

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41
Q

Efficiency of equipment placement, studies work motions shows number of movements between pieces of equipment

A

Cross charts

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42
Q

Skills-Understanding of and proficiency in a specific kind of activity most important lower levels of management

A

Technical skills

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43
Q

Skills-Ability to work effectively as a group member with people important at all levels but inherited at lower levels of management

A

Human skills

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44
Q

Skills-Ability to see organization as a whole importance increases at higher ranks of management

A

Conceptual

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45
Q

More structured and controlled than ordinary brainstorming group. Has authoritative leader controlled interactions closely focused goals rigid enforced procedures responses strictly controlled by a leader, Round Robin reporting leader records ideas group ranks items in priority order

A

Nominal group technique-Delbeq

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46
Q

Designed to probe expert reminds in a series of written interviews from which some consensus is sought , participants do not meet

A

Delphi technique

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47
Q

Illustrate the relative importance of problems. Work on the tallest bar or problem that occurs most frequently, 8020 rule 80% of a given outcome results from 20% of an input

A

Pareto charts

48
Q

Forcing smoothing avoidance resolve conflict by majority vote Are conflict resolution methods that are

A

Dominance and suppression

49
Q

Resolving conflict by a middle ground

A

Compromise conflict resolution

50
Q

Conflict is converted into a joint problem-solving situation parties openly try to find a solution they can all accept

A

Integrative problem solving (conflict resolution method)

51
Q

Describes in general terms a competent level of nutrition care practice as shown by the NCP

A

Standards of practice

52
Q

Describes a comment level of behavior in the professional role six domains of professionalism. Provision of services, Application of research, Communication and application of knowledge, Utilization management of resources, Quality in practice, Competency and accountability

A

Standards of professional performance SOPP

53
Q

May introduce and enact a law and can override a veto by the executive branch

A

The legislative branch (Congress senators representatives)

54
Q

May veto legislation or sign it into law

A

The executive branch

55
Q

May discard a law if it considers it in violation of a person’s basic rights and freedoms

A

The judiciary

56
Q

Differences between the two houses are worked out in a…

A

Joint House-Senate conference committee

57
Q

Regulates content of food ads enforces truth in labeling challenges product claims I’m proud across the state lines

A

FTC. Federal Trade Commission

58
Q

Ensure safety of some domestic and imported food products nutrient composition of labels

A

FDA

59
Q

Licenses radio and TV

A

Federal Communications Commission-FCC

60
Q

Aggressive form of action plead cause of a group

A

Advocacy

61
Q

Activities aimed at influencing public officials and legislators

A

Lobbying

62
Q

Guaranteed right to organize and join labor unions. Pro labor. Gave union the right to be bargaining agent created the National Labor Relations Board

A

National Labor Relations act - Wagner act 1935

63
Q

Balanced powers of labor and management amended Wagner act , pro management

A

Taft Harley labor act-Labor-management relations act 1947

64
Q

Bill of Rights for union members regulate internal union affairs

A

Landrum-griffin. Labor-management reporting and disclosure act 1959

65
Q

Reflects required skills and responsibilities. Matches applicants to job, Orientation & training, Employee appraisal

A

Job description

66
Q

Duties involved conditions qualifications written for each job

A

Job specification

67
Q

What to do and how to do it no time limits

A

Job breakdown

68
Q

More similar tasks to alleviate boredom

A

Job enlargement

69
Q

Payment required by law to ensure income in the event of unemployment injury or death

A

Statutory benefits

70
Q

Must join the union after being hired

A

Union shop

71
Q

Can join a union or not

A

Open shop

72
Q

Must be member of the union first before hiring

A

Close shop

73
Q

Are illegal in public employment government job

A

Union and closed shops

74
Q

Steps of collective-bargaining

A

Bargaining mediation arbitration

75
Q

Court order to prevent someone from doing something. Management must be present at bargaining session. Before changing the policy can be made it requires that 50% of the Union voting plus one are in favor of the change

A

Injunction

76
Q

Appraisal-Ray everyone higher than they deserve

A

Leniency of error

77
Q

Appraisal-Rate everyone is average

A

Error of central tendency

78
Q

Projects revenues and expenses showing inflow and output of cash over time. Purpose is to determine if funds will be available when needed

A

Cash budget. Cash flow budget

79
Q

Uses existing budget as a base and projects changes for the ensuing year in relation to the current budget. Usually begins with this year’s expenses plus an inflation factor. Control oriented prepared at one level of sales or revenue

A

Traditional(Incremental)

80
Q

Not this year’s expenses plus an inflation factor begin at zero must justify expenses. Example PPBS-Planning programming budgeting system. Planning oriented

A

Zero-based budget

81
Q

Prepared at one level of sales or revenue

A

Fixed budget

82
Q

Adjusted to various levels of operation with varying levels of sales revenues throughout the year

A

Flexible budget

83
Q

Details what it cost to perform activity

A

Performance budget

84
Q

Examples of semi variable costs

A

Labor maintenance utilities

85
Q

Already incurred and cannot be recouped by a new decision or alternative; costs involved in studying merits of new computer

A

Sunk costs

86
Q

Amount of increase or decrease in cost when you compare alternate choices. Difference in cost between two delivery system

A

Differential costs

87
Q

Assets =

A

Liabilities + capital (Equity)

88
Q

Assesses ability to meet short-term debt

A

Liquidity ratios

89
Q

Equation for inventory turnover rate

A

Cost of sales(Food cost)/Average inventory cost

90
Q

Food cost percentage equals

A

Daily food cost/Daily income

91
Q

Food cost equals

A

Food purchases plus foods removed from inventory OR BEGINNING INVENTORY MINUS ENDING INVENTORY PLUS FOOD PURCHASES

92
Q

Profit margin=

A

Net profit (profit after all expenses have been paid)/Sales dollars( Revenue)

93
Q

Cost of the raw food and beverage sold what you are selling

A

Cost of sales

94
Q

Profit shown after all expenses have been deducted from sales

A

Net profit

95
Q

Profit shown after deducting raw food and beverage (costs of sales) from sales (revenue)

A

Gross profit

96
Q

Process of investigating all aspects of a service with the goal of discovering and eliminating unnecessary costs without interfering with the effectiveness of the service

A

Value analysis

97
Q

Use of marketing principles to advance a social cause idea or behavior

A

Social marketing

98
Q

Filling customers needs or desires

A

Business marketing

99
Q

Break even point equals

A

Fixed Costs (FC)/selling price(SP)-variable cost (VC)

FC/SP-VC

100
Q

BE in sales volume =

A

FC/[1-(VC/sales)]

101
Q

Markup factor equals

A

100/Food cost percentage

102
Q

Selling price=

A

Markup factor times x raw food cost

103
Q

The cost of ___ may be added to food cost to cover unproductive costs such as losses in preparation cooking serving unavoidable waste

A

10%

104
Q

If the food cost percentages 30 and the raw food cost of the item is $.18 what is the selling price using the factor method?

A

100/30=3.3(Markup factor)

3.3 x 1.8= $.59 selling price
Is including hidden costs 3.3 x (.18 + .018) = $.65 Selling price

105
Q

Considers raw food cost and direct labor cost involved in making the item

A

Prime cost method

107
Q

Prime cost=

A

Raw food cost + direct labor cost

108
Q

Items priced lower to drop people in in the hope that they will purchase other items at normal markups

A

Loss leaders

109
Q

Cost of profit pricing. Price the product to ensure a predetermined percentage of profit. To determine the target food cost percentage…..

A

Add up all of the costs (including profit cost) as percentages Subtract the total from 100.

110
Q

Selling price equals

A

Total food cost/ Desired food cost percentage

111
Q

Formal study that retrospectively monitors performance

A

Audit

112
Q

Three elements of total quality management

A

Customers/clients, culture, Counting(Measurement of what constitutes a high-quality service or product and what needs improvement)

113
Q

Problem-solving technique for implementing TQM

A

PDCA (Plan do check act) or PDSA ( Plan do study act)

114
Q

Emphasizes organization and systems rather than individuals. Ideal that systems and performance can always improve. Uses outcome assessment

A

Continuous quality improvement. Integral part of TQM

115
Q

Characteristics of criteria

A

Rumba(Reasonable understandable measurable behavioral achievable)

116
Q

Rate based indicator have thresholds between

A

1-99%

117
Q

Serious event that requires further investigation each time it occurs undesirable but avoidable events

A

Sentinel event indicator

118
Q

Level at which a stimulus is strong enough to signal need to respond ; Then begin process to determine why threshold was crossed

A

Thresholds for evaluation (% #s)

119
Q

Selling price=

A

Prime cost x Price factor (markup factor)

Inman 3 (1 decks)

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