Do differently

Question 1

1

Answer 1

 What would you do differently on this call and why?

Question 2

2

Answer 2

 What will be different about your next call like this?
What did you do to ensure the _______ was taken care of correctly? (stop payment, transfer,

etc)

Question 3

3

Answer 3

 How do you think you might have phrased it differently?

Question 4

4

Answer 4

 What is a good personalized acknowledgement statement?

Question 5

5

Answer 5

 Would a different choice of words get a different customer response?

Question 6

6

Answer 6

 What was the hardest part of the call?

Question 7

7

Answer 7

 What is one thing you could have done differently to ensure the customer had a wonderful experience?