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Diversity, Inclusion and Teamworking - Level 1 > Diversity, Inclusion & Teamwork > Flashcards

Diversity, Inclusion & Teamwork Flashcards

1
Q

What is Tuckman’s Theory?

A

How teams go through 5 stages of development

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2
Q

What are the 5 stages in Tuckman’s Theory?

A
  1. Forming
  2. Storming
  3. Adjourning
  4. Norming
  5. Performing
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3
Q

What is Forming (Tuckman’s Theory)?

A
  • team members tend to behave independently at this stage
  • during this stage it’s common to discuss: everyones skills backgrounds and interests/ project goals/ the timeline/ any rules or regulations/ the individual roles of each team member
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4
Q

What is Storming (Tuckman’s Theory)?

A
  • when the initial excitement and good grace has ran out
  • the reality and weight of completing the project has started to set in
  • team may start to disagree on how to complete a particular task
  • at this stage, looking for strong leader guidance is vital
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5
Q

What is Norming (Tuckman’s Theory)?

A
  • this is the stage where things start to settle down
  • team start working together towards a common goal
  • can be overlapping with storming
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6
Q

What is Performing (Tuckman’s Theory)?

A
  • Is where the team can hit its stride
  • Each member understands each other’s strengths and weaknesses enough with one another to help
  • Stage where each member is confident and motivated
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7
Q

What is Adjourning (Tuckman’s Theory)?

A
  • When the project comes to an end the team will dispend
  • Having positive shared experiences will make it easier if you work together again
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8
Q

What is the ideology behind Belbin Team Roles / What are they?

A
  • developed by Dr. Meredith Belbin
  • believed that for a team to be effective 9 roles must be fulfilled
  • one person can take on multiple roles
  • peoples roles can change and develop over time
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9
Q

what are the 9 Belbin Team Roles?

A
  • Resource Investigator
  • Team Worker
  • Co-ordinator
  • Plant
  • Monitor Evaluator
  • Specialist
  • Shaper
  • Implementer
  • Complete Finisher
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10
Q

What is the Resource Investigator (Belbin Team Roles)?

A
  • inquisitive nature which they use to find new ideas and feedback them to the group
  • Pros: outgoing / enthusiastic / and aren’t afraid to delve into opportunities
  • Cons: can be over enthusiastic and may lose interest once the initial excitement has worn off
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11
Q

What is a Team Worker (Belbin Team Roles)?

A
  • Highly versatile, they initiate work that needs doing and they complete it on behalf of the team
  • Pros: good listener, co-operative, has perspective and is diplomatic
  • Cons: may come across manipulative and can find it difficult to make a decision
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12
Q

What is a co-ordinator (Belbin Team Roles)?

A
  • Their role is to focus on the teams objectives, engage with members to delegate tasks
  • Pros: confident, good at clarifying goals and identifying talented people
  • Cons: may come across manipulative and can find it tempting to pass on work to others.
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13
Q

What is a plant (Belbin Team Roles)?

A
  • very creative and they like to think outside the box to solve problems
  • Pros: good at solving difficult problems, free-thinking, imaginative and creative
  • Cons: they can ignore small details and be inward thinking meaning they forget to communicate effectively with the rest of the team
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14
Q

What is a monitor evaluator (Belbin Team Roles)?

A
  • highly logical, they play a vital role in the team as they’re able to weigh up the teams options in an unbiased way
  • pros: highly strategic and can logically see and assess all the options
  • Cons: may at times be overly critical and may like the drive and energy to motivate others
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15
Q

What is a specialist (Belbin Team Roles)?

A
  • they’re and expert in a key area
  • Pros: dedicated, self-starting, and single-minded they bring specialist knowledge and skill
  • Cons: can get stuck on technicalities and may not be able to add much out of their specialist area.
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16
Q

What is a shaper (Belbin Team Roles)?

A
  • A shaper doesn’t lose momentum they’re the driving force of the team
  • Pros: Courageous, dynamic, problem solvers and thrive under pressure
  • Cons: their actions cause provocation and the way they express themselves may cause offence
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17
Q

What is a implementer (Belbin Team Roles)?

A
  • They play a strategic role within the team so tasks are carried out as efficiently as possible
  • Pros: organised, reliable and efficient, they turn ideas into actions
  • Cons: at times they can be inflexible and slow to take up new possibilities
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18
Q

What is a Complete Finisher (Belbin Team Roles)?

A
  • Their role is to quality check the work carried out and ensure it meets the objective before signing off
  • Pros: precise, they search for errors and then polish off and perfect the work
  • Cons: can be anxious at times and find it hard to delegate
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19
Q

Give and example of how you use team working in your current role?

A
20
Q

What particular skills have you got that contribute to teamworking?

A
21
Q

Give some examples of how to promote team working?

A
22
Q

When a new member joins your team, how do you welcome them?

A
23
Q

What are key aspects of an effective team?

A
24
Q

How would you deal with a member who is negative towards a particular task?

A
25
Q

what particular skills do you have that contribute to team working?

A
26
Q

Can you tell me about a time you resolved conflict within a team?

A
27
Q

What makes a team successful?

A
28
Q

What are some types of teams, within your organisation?

A
29
Q

What is unconscious bias? and how would you manage it?

A
  • unconscious bias is often defined as prejudice or unsupported judgements in favour of or against one thing, person, or group as compared to another, in a way that usually is considered unfair.
  • as a result certain people benefit and others are penalised.
30
Q

What is The Equality Act 2010?

A

The Equality Act 2010 legally protects people from discrimination in the workplace and society. It replaces the previous anti-discrimination laws with a single act, making the law easier to understand and strengthen protection in some situations.

31
Q

What are the Equality Act protected characteristics?

A
  • Age
  • Disability
  • Gender Reassignment
  • Marriage or Civil Partnership (in employment only)
  • Pregnancy and Maternity
  • Race
32
Q

What did The Equality Act 2010 Incorporate?

A
  • it brings together 116 different parts of legislation
33
Q

What is the RICS inclusive employer mark?

A

The inclusive employer quality mark aims to drive behaviour change by encouraging all organisations, large and small, to look carefully at their employment practices and have inclusivity at the heart of what they do.

34
Q

What are simple ways to improve team dynamics?

A
  • Know your team
  • tackle problems quickly
  • define roles
  • clear communication
  • listen
35
Q

What do you think makes a successful team - explain the Tuckman Theory?

A
  1. the first step is forming the team
  2. the team then goes through storming, whereby they overcome obstacles and their difference to work on conflicts
  3. norming stage requires consensus around who the leaders are and each members role
  4. This is followed by performing, which is where the work is carried out and any issues have been handled proactively
36
Q

What is the Latham Report?

A
  • A report commissioned by the UK Government, to look into the apparent failings of the construction industry as a whole
  • The Latham Report let to the Creation of the Construction Industry Board (CIB) in 1995 to oversee the implementation of its recommendations
37
Q

What were the findings of the the Latham Report?

A

The report described the industry as ineffective, adversarial, fragmented and not delivering for it’s clients

38
Q

What were the Latham Report recommendations?

A

That the government should become the best practice client. The NEC suite of contracts to be adopted to improve a less adversarial approach. Encouraged Partnering between companies and organisations. Risk should be allocated to the party best able to handle it.

39
Q

What Belbin Team Roles are you?

A

Teamworker/ Co-ordinator/ Complete Finisher and Implementer

40
Q

What is the Herzberg Theory?

A
  • Two factor motivational theory. Workers are motivated to work harder through motivators, such as: Empowerment, Job enlargement, Job enrichment
  • Workers can become demotivated if hygiene factors are not met, such as: pay, relationships, work documentation.
41
Q

What is Teamworking?

A

teamworking is the collaborative effort for a group to achieve a common goal or to complete a task in the most effective and efficient way

42
Q

what is diversity?

A

The practice or quality of including or involving people from a range of different social and ethnic backgrounds and of different genders, sexual orientations, etc.

43
Q

What is Inclusion?

A

The practice or policy of providing equal access to opportunities and resources for people who might otherwise be excluded or marginalised, such as those who have physical or mental disabilities members of other minority groups.

44
Q

What was the Equality Act Implemented?

A

2018

45
Q

What characteristics does The Equality Act cover?

A
  • Age
  • Disability
  • Gender Reassignment
  • Marriage or Civil Partnership
  • Pregnancy
  • Maternity
  • Race
  • Religion or belief
  • Sex
  • Sexual Orientation
46
Q

What is the RICS inclusive employer quality mark?

A

In 2015 RICS launched the Inclusive Employer Quality Mark (IEQM) as a response to the sector being behind other professions in moving towards a more diverse and inclusive workforce

47
Q

Explain How The Equality Act protects people?

A

The Equality Act 2010 is a law which protects you from discrimination. It means that discrimination or unfair treatment on the basis of certain personal characteristics, such as age, is now against the law in almost all cases.

Diversity, Inclusion and Teamworking - Level 1 (2 decks)

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