DISTRIBUTION MANAGEMENT REVIEWER

Question 1

Is the activity of both selling and delivering product and services from manufacturer to customers.

Answer 1

DISTRUBUTION

Question 2

Is the administration of an organization, whether it is a business, a non-profit organization, or a government body.

Answer 2

MANAGEMENT

Question 3

Is the process used to oversee the movement of goods from supplier to manufacturer to wholesaler or retailer and finally to end consumer.

Answer 3

DISTRIBUTION MANAGEMENT

Question 4

Serves the primary function of ensuring the product or service is available to the consumer within an arm’s length of his/her desire.

Answer 4

DISTRIBURTION MANAGEMENT

Question 5

It makes sure that the product of service is available to the consumer.
* When they want
* Where they want
* How they want

Answer 5

DISTRIBUTION MANAGEMENT

Question 6

It provides “time”, “place”, and “possession” utility to the consumer

Answer 6

DISTRIBUTION MANAGEMENT

Question 7

Involves the management of order processing, inventory, transportation, and the combination of warehousing, materials handling, and packaging, all integrated throughout a network of facilities.

Answer 7

LOGISTICS

Question 8

Refers to the responsibility to design and administer systems to control movement and geographical positioning of raw materials, work-in-process, and finished inventories at the lowest total cost.

Answer 8

LOGISTICS

Question 9

are made of a variation of computer-controlled systems that automatically place and retrieve loads from set storage locations in a facility with precision, accuracy and speed.

Answer 9

AUTOMATED STORAGE AND RETRIEVEL SYSTEM (ASRS)

Question 10

Is responsible for the overall logistics of a base or a program, in order to meet the operational and technical needs of a particular mission. He/she is also responsible for the material environment of expatriate teams.

Answer 10

LOGISTICS SPECIALIST

Question 11

Give me 6 elements in logistics value proposition

Answer 11

> Service benefits
Availability
Operational Performance
Service Reliability
Cost Minimization
Logistics Value Generation

Question 12

It is the order processing; dedicated communications can be maintained on a real time basis between a customer and a supplier’s logistical operation.

Answer 12

Service Benefits

Question 13

It involves having inventory to consistently meet customer material or product requirements.

Answer 13

Availability

Question 14

-It deals with the time required to deliver a customer’s order
-Operational performance involves delivery speed and consistency
-It is concerned with how a form handles all aspects of customer requirements, including service failure, on day-in and day-out basis.

Answer 14

Operational Performance

Question 15

It involves the quality attributes of logistics to continuously meet customers’ expectations.

Answer 15

Service Reliability

Question 16

It is a cost that includes all the expenditures to perform logistical requirements.
*Lewis, Culliton, and Steel conceptualized the total cost logistics model. It illustrates an electronics parts distribution strategy wherein the high variable cost of direct factory-to-customer transport.

Answer 16

Cost Minimization

Question 17

It is the key to achieve logistical leadership to master the art of matching operating competency and commitment to key customer expectations and requirements.

Answer 17

Logistic Value Generation

Question 18

CREATION AND BASIC LOGISTICAL PERFORMANCE IN MEASURED IN TERMS OF:

Answer 18

 Availability
 Operational Performance
 Service Reliability

Question 19

It is the interrelation of functions that challenges the successful implementation of integrated logistical management.

Answer 19

THE WORK OF LOGISTICS

Question 20

5 areas of logistical work

Answer 20

> ORDER PROCESSING
INVENTORY
TRANSPORTATION
WAREHOUSING MATERIALS HANDLING, AND PACKAGING
FACILITY NETWORK

Question 21

 It is the proper processing and handling of orders.
 This is the primary important part of logistics work.
 In most supply chains, customer requirements are transmitted in the form of orders. The processing of these orders involves all aspects of managing customer requirements, including initial order receipt, delivery invoicing, and collection.

Answer 21

ORDER PROCESSING

Question 22

-It is a complete list of items such as property, goods in stock, or the contents of a building, etc.,
-Objective:
* Is to achieve desired customer service with the minimum inventory commitment.

Answer 22

INVENTORY

Question 23

5 Aspects of selective inventory development

Answer 23

> Core Customer Segmentation
Product Profitability
Transportation Integrated
Time-based Performance
Competitive Performance

Question 24

is named after Italian economist Vilfredo Pareto, who in 1906 observed that 80% of land in Italy was owned by 20% of the population. He expressed this surprising observation in a mathematical formula that is now commonly known as the 80/20 rule.

Answer 24

Pareto Principle

Question 25

It focuses on a highly profitable customers constitute the core market of every enterprise inventory strategies need to focus

Answer 25

* Core Customer Segmentation

Question 26

- Most enterprise experience a substantial variance in the volume and profitability across product lines. - If no restrictions are applied, a firm may find that less that 20 percent of all products marketed account for more than 80 percent of total profit.

Answer 26

* Product Profitability

Question 27

 It is the operational area of logistics that geographically moves ad positions inventory.

Answer 27

 TRANSPORTATION

Question 28

 A private fleet of equipment may be operated.  Contracts may be arranged with dedicated transport specialists.  An enterprise may engage the services of a wide variety of carriers that provide different transportation services as needed on a per shipment basis

Answer 28

-THREE BASIC WAYS OF TRASPORTATION-

Question 29

5 kind of transportation

Answer 29

- Rail - Water - Air - Pipeline - Lands

Question 30

Once everything is loaded, close the doors and put on our security seal. The seal will be inspected regularly at every stage of its journey to see that it has not been tampered with will stay in place unless customs wants to take a look, in which case they will replace it with a customs seal.

Answer 30

*THE SECURITY SEAL*

Question 31

is an air transport documents used in air freight shipments.

Answer 31

AIR WAY BILL

Question 32

A forwarder, or forwarding agent, also known as a non-vessel operating common carrier (NVOCC), is a person or company that organizes shipments for individuals or corporations to get goods from the manufacturer or producer to a market, customer or final point of distribution

Answer 32

FRIEGHT FORWARDER

Question 33

is a document used to acknowledge the receipt of a shipment of goods via sea freight

Answer 33

BILL OF LANDING

Question 34

 Is one of the basic shipping export documents, providing accurate information for the cargo dimensions, container, seal and loading location

Answer 34

PACKING LIST

Question 35

 is declaration from the shipper with shipping date, proper commodity classification, shipping company, intermediary and ultimate consignee

Answer 35

EXPORT DECLARATION

Question 36

WHAT ARE THE THREE FUNCTIONAL AREAS OF LOGISTICS?

Answer 36

 Order Processing  Inventory  Transportation

Question 37

1. It serves to protect the product during the logistical process. 2. The master carton facilities ease of handling, by creating one large package rather that a multitude of small individual products.

Answer 37

TWO IMPORTANT FEATURES IN HANDLING PRODUCTS

Question 38

COMMON TYPES OF FORK LIFTS

Answer 38

* Straight Mast * Rough Terrain * Telehandler * Stacker * Order Pricker * Turret Truck * Reach Type Outrigger * Forklifts * Boom Aerial Lifts * Scissor Lifts

Question 39

 is a flat transport structure, which supports goods in a stable fashion while being lifted by a forklift, a pallet jack, a front loader, a jacking device, or an erect crane.  is the structural foundation of a unit load, which allows handling and storage efficiencies.

Answer 39

pallets

Question 40

RACKING TYPES THAT USE: LAST IN FIRST OUT (LIFO)

Answer 40

* Push Back or Gravity Flow * Double-Deep * Triple-Deep * Drive-In * Gravity Racking (normally LIFO but can be FIFO with some set ups)

Question 41

WAREHOUSING SYSTEM USE

Answer 41

 Last In First Out (LIFO) = First In Last Out (FILO)  Last In Last Out (LILO) = First in First Out (FIFO)

Question 42

 is a primary responsibility of logistical management. It creates a structure from which logistical operations are performed.  Example: manufacturing plants, warehouses, cross dock operations, and retail stores

Answer 42

FACILITY NETWORK DESIGN

Question 43

 The internal operational scope of integrated logistics operations, the information from and about customers flow through the enterprise in the form of sales activity, forecasts, and orders.

Answer 43

LOGISTICAL OPERATIONS

Question 44

 The operational management of logistics is concerned with movement and storage of inventory in the form of materials, work-in-process, and finished products delivered to a customer.

Answer 44

INVENTORY RAW

Question 45

 The movement of finished product to customers is customer accommodation. The customer’s ship-to location represents the final destination.

Answer 45

CUSTOMER ACCOMMODATION

Question 46

 The area of manufacturing support concentrates on managing work-in-process inventory as it flows between stages of manufacturing. The primary logistical responsibility in manufacturing is to participate in formulating a master production schedule and to arrange for its implementation by timely availability of materials, component parts, and work-in-process inventory.

Answer 46

MANUFACTURING SUPPORT

Question 47

 The area of procurement is concerned with purchasing and arranging inbound movement of materials, parts, and/or finished inventory from suppliers into manufacturing or assembly plants, warehouses, or retail stores.

Answer 47

PROCUREMENT

Question 48

 Identifies specific locations within a logical system that have requirements.  Two Logistical Information Major Components - Planning/Coordination - Operations

Answer 48

IMFORMATION FLOW

Question 49

Two Common Characteristics: 1. They are designed to manage inventory 2. The range of logistics alternative is limited by available technology

Answer 49

LOGISTICAL OPERATING ARRANGEMENTS

Question 50

Three widely utilized structures are:

Answer 50

1. Echelon 2. Direct 3. Combined

Question 51

 It means that the flow of products typically proceeds through a common arrangement of firms and facilities as it moves from origin to final destination.  It utilize warehouses to create inventory assortments and achieve consolidation economies associated with large-volume transportation shipments.

Answer 51

ECHELON

Question 52

 In contrast to inventory echeloning are logistical systems designed to ship products direct to customer’s destination from one or a limited number of centrally located inventories.

Answer 52

DIRECT

Question 53

 The ideal logistical arrangement is a situation wherein the inherent benefits of echeloned and direct logistics structures are combined

Answer 53

-COMBINED-

Question 54

 Flexible operations are preplanned contingency strategies to prevent logistical failures

Answer 54

FLEXIBLE STRUCTURE

Question 55

the customer-specified delivery facility might be near a point of equal logistics cost or equal delivery time from two different logistics facilities.

Answer 55

FIRST

Question 56

situation justifying flexible distribution is when the size of a customer’s order creates an opportunity to improve logistical efficiency if serviced through an alternative channel arrangement

Answer 56

SECOND

Question 57

flexible operation may result from a selective inventory stocking strategy. The cost and risk associated with stocking inventory require careful analysis to determine which items to place in each warehouse.

Answer 57

THIRD TYPE

Question 58

flexible operations results from agreement between firms to move selected shipments outside the established echeloned or direct logistics arrangements.

Answer 58

FOURTH TYPE

Question 59

Process of precisely coordinating or matching two or more activities, devices, or processes in time.

Answer 59

GENERAL

Question 60

Process of making two or more data storage devices or programs (in the same or different computers) having exactly the same information at a given time.

Answer 60

COMPUTING

Question 61

 The performance cycle represents the elements of work necessary to complete the logistics related to customer accommodation, manufacturing, or procurement. It consist of specific work ranging from identification of requirements to product delivery.

Answer 61

PERFORMANCE CYCLE STRUCTURE

Question 62

 The major objective of logistics in all operating areas is to reduce performance cycle uncertainty. The dilemma is that the structure of the performance cycle itself, operating conditions, and the quality of logistical operations all randomly introduce operational variance  To the achieve the planned time performance.

Answer 62

LOGISTICAL PERFORMANCE UNCERTAINTY

Question 63

is to support procurement, manufacturing, and customer accommodation operational requirements.

Answer 63

GOAL OF LOGISTICS

Question 64

are more basic than products or services

Answer 64

Customer needs and requirements

Question 65

have different needs and requirements.

Answer 65

Different customers

Question 66

become meaningful only when available and positioned from the customers perspective, which is the focus of logistics strategy

Answer 66

Products and services

Question 67

is secondary to profit.

Answer 67

VOLUME

Question 68

 It has historically been used to distinguish between two types of end users.

Answer 68

CUSTOMER ACCOMMODATION

Question 69

companies are generally oriented toward short termed interaction with their customers.

Answer 69

TRANSACTIONAL MARKETING

Question 70

focuses on the development of long term relations with the key supply chain participants such as consumers, intermediate customers.

Answer 70

RELATIONSHIP MARKETING

Question 71

 The fundamental attributes of basic customer service

Answer 71

CUSTOMER SERVICE

Question 72

- Stockout Frequency (no product available) - Fill Rate (impact of stockout overtime) - Orders Shipped Complete

Answer 72

Availability

Question 73

- Speed (elapsed time, from order to delivery) - Consistency (cycle time of completion) - Flexibility (ability to accommodate special situation) - Malfunction Recovery (service breakdown)

Answer 73

Operational Performance

Question 74

- The Perfect Order (to do everything right) - Basic Service Platform (commitment level)

Answer 74

Service Reliability

Question 75

Evolution of Management Thought

Answer 75

CUSTOMER SUCCESS

Question 76

 A network of organizations, people, activities, information, and resources involved in handling or distributing and moving a product or service from the supplier to the customer

Answer 76

SUPPLY CHAIN

Question 77

 A network between a company and its suppliers to produce and distribute a specific product to the final buyer; it includes different activities, people, entities, information, and resources.

Answer 77

SUPPLY CHAIN

Question 78

 the management of the flow of goods and services and includes all processes that transform raw materials into final products

Answer 78

SUPPLY CHAIN MANAGEMENT (SCM)

Question 79

 What raw materials will be needed, how many of them and when

Answer 79

SUPPLIER

Question 80

 What is the most optimal way to distribute products considering available resources

Answer 80

MANUFACTURING

Question 81

 What is the fastest way to deliver products considering weather conditions, traffic, other constrains.

Answer 81

DISTRIBUTION

Question 82

 What demand for a certain product to expect; how to deliver the best buyer experience

Answer 82

CUSTOMER

Question 83

 is defined as an integrated manufacturing process, wherein the Supplier supplies raw materials or semi finished goods to the manufacturer and are manufactured or assembled into final products, and then the finished goods are sent to the wholesaler, to retailer and finally delivered to customers

Answer 83

TRADITIONAL SUPPLY CHAIN

Question 84

 is a complicated network of resources, producers, warehouses, and retailers that signal the various steps it takes to get a product to market.

Answer 84

MODERN SUPPLY CHAIN

Question 85

* Is the ratio of time inventory sits idle in comparison to the amount of time it is being productively moved to a desired location in the supply chain.

Answer 85

DWELL TIME

Question 86

are a department or individual within the same organization as the logistics service provider.

Answer 86

INTERNAL USERS

Question 87

are the beneficiaries in the communities that the organization serves

Answer 87

EXTERNAL USERS

Question 88

 Lead time is the time between placing an order and receiving the goods or service.  In disaster/emergency relief situations, timing of delivery can have a serious impact on the relief operation and on the beneficiaries.

Answer 88

DELIVERY LEAD TIME

Question 89

 Key Performance Indicators (KPIs) are quantifiable measurements of performance for key activities managed by organization or team.  These include all the activities that are needed to keep an operation functioning on an ongoing basis.

Answer 89

KEY PERFORMANCE INDICATORS (KPIs)

Question 90

Anything the organization choses to measure is a metric.

Answer 90

 Identified Metric

Question 91

- The ongoing value is the running value of the defied metric when is measured at any given moment.

Answer 91

 Ongoing Value

Question 92

The target value is the minimum or maximum desirable value for the identified metric

Answer 92

TARGET VALUE

Question 93

The unit of modality of measurement and organization chooses to view and track an activity.

Answer 93

UNIT OF MEASURE

Question 94

– a flat number that indicates a target number

Answer 94

NUMERICAL

Question 95

– a measurement of an activity as a percent of a whole.

Answer 95

PERCENT

Question 96

a measurement of activity referenced against another number

Answer 96

RATE

Question 97

will establish a time frame, indicators, persons responsible, and costs of each activity, and should be shared with all persons involved.

Answer 97

ACTION PLAN

Question 98

Orders received on or before the date requested

Answer 98

ON-TIME

Question 99

Orders are complete in quantity

Answer 99

IN-FULL

Question 100

Orders are complete with proper documentation, labelling, and without damage to items or packaging

Answer 100

ERROR-FREE

Question 101

 It is important to create a reporting system that will follow the progress of strategic plans, and give feedback on activities of a specific location over a specific time frame

Answer 101

-LOGISTICS REPORT-

Question 102

is the continuous process of gathering logistics and program information to measure against previous base-line indicators that are aligned to the goals and objectives of a program.

Answer 102

MONITORING

Question 103

is the continuous measurement process of the quality of the output a logistics function or service provides to analyze progress towards meeting established objectives and goals.

Answer 103

EVALUATION

Question 104

the ability to disseminate information on the number of orders issued.

Answer 104

ORDER INFORMATION

Question 105

is the satisfactory delivery of a logistics service that enables the end user to fulfil the intended purpose of the request

Answer 105

EFFICIENCY

Question 106

- focuses on reducing the total cost of logistics rather than the cost of each activity

Answer 106

TOTAL COST

Question 107

the total cost that a company experiences while holding inventory

Answer 107

INVENTORY COST

Question 108

insurance and taxes

Answer 108

inventory service costs

Question 109

leasing costs or land rates.

Answer 109

storage space costs

Question 110

- costs related to pilferage, the risk of goods being kept so long that they become obsolete, the risk of damage.

Answer 110

inventory risk costs

Question 111

the cost of storing - labor, asset/item depreciation, and other overheads.

Answer 111

carrying cost

Question 112

- the difference between the value a customer attributes to a product or service and the cost of acquiring the item

Answer 112

* Inventory Value

Question 113

include those costs incurred for issuing and closing orders, the related handling costs, and the associated communications costs

Answer 113

* Order management costs

Question 114

covers the cost of disposing of item packaging, disposing of spoiled, expired, recalled or damaged relief items, or of disposing of damaged, unserviceable equipment.

Answer 114

* cost of waste

Question 115

is used to monitor the quality of the logistics performance by assessing the level of compliance with organizational guidelines and procedures.

Answer 115

* logistics evaluation tool