Distinctions of Management and Leadership

Question 1

Definition of Management

Answer 1

Coordinating and overseeing the work activities of others so that activities are completed efficiently and effectively

Question 2

Definition of efficiency

Answer 2

Getting the most output from the least amount of inputs. Low resources waste = high efficiency

Question 3

Definition of effectiveness

Answer 3

Doing the right things, that is doing those work activities that will help the organisation reach its goals. High goal attainment = high effectiveness

Question 4

What are the 4 Management Functions

Answer 4

Planning
Organising
Leading
Controlling

Question 5

What is involved in the Planning function

Answer 5

Setting goals, establishing strategies, developing plans to coordinate activities

Question 6

What is involved in the Organising function

Answer 6

Determining what needs to be done, how it will be done and who is to do it

Question 7

What is involved in the Leading function

Answer 7

Motivating, leading and other actions involved with dealing with people

Question 8

What is involved in the Controlling function

Answer 8

Monitoring activities to ensure they are accomplished as planned

Question 9

What is the purpose of the management function

Answer 9

Achieving the organisations stated purpose

Question 10

Leadership is about

Answer 10

Coping with change

Question 11

Management is about

Answer 11

Coping with complexity

Question 12

What does Leadership set out to do

Answer 12

Establish direction by developing a vision and strategies that achieve that vision

Question 13

How does Leadership delivers results

Answer 13

Aligning people, communicating direction to influence creation of teams that understand vision and strategy

Question 14

How to leaders make change happen

Answer 14

By motivating, mentoring and inspiring. energising people to develop and overcome barriers to change

Question 15

What are the outcomes of leadership

Answer 15

Producing change - often to a dramatic degree such as creating new products and services

Question 16

What does Management set out to do

Answer 16

Planning and Budgeting. Establishing detailed steps and timetables and allocating resources

Question 17

How does Management delivers results

Answer 17

Organising and staffing. Establishing an structure to achieve the plan, delegating authority and providing policies and processes

Question 18

How do managers deal with complexity

Answer 18

Controlling and problem solving. Monitoring and organising

Question 19

What are the outcomes of management

Answer 19

Producing Predictability and order by consistently achieving budgets and targets

Question 20

What are the 4 main approaches to management

Answer 20

Classical
Behavioural
Quantitative
Contemporary

Question 21

What are the 2 classical approaches to management

Answer 21

Scientific management - using scientific methods to define the best way to do a job i.e. time in motion studies

General administrative - functional view of managers job. i.e. bureaucracy - division of labour, authority hierarchy, formal rules and regulations

Question 22

What is the organisational behaviour approach to management

Answer 22

Studying the actions and behaviours of people at work - largely shaped much of what managers do today when managing people - motivating, building trust, working with a team, managing conflict

Question 23

What is the quantitative approach to management

Answer 23

Data collection and mathematical manipulation to improve decision making i.e. Total Quality Management

Question 24

What are the 2 contemporary approaches to management

Answer 24

Systems theory - views the organisation as an open system interacting with the environment

Contingency theory (situational theory) - views organisations as different and requiring different ways of managing

Question 25

Describe the classical approach of Scientific management

Answer 25

Using scientific methods to define the best way to do a job i.e. time in motion studies

Question 26

Describe the classical approach of General administrative

Answer 26

Functional view of managers job. i.e. bureaucracy - division of labour, authority hierarchy, formal rules and regulations

Question 27

Describe the contemporary approach of systems theory

Answer 27

Views the organisation as an open system interacting with the environment
Inputs - Transformation - Outputs

Question 28

Describe the contemporary approach of Contingency theory

Answer 28

Situational theory - views organisations as different and requiring different ways of managing

Question 29

Describe a learning organisation

Answer 29

An organisation that have developed the capacity to learn, adapt and change continuously. Managers must manage knowledge by creating an environment where people gather and share knowledge