DISPOSITION SHORTCUTS Flashcards
SHIFT + A
Answering machine
SHIFT + W
Wrong number
SHIFT + C
Call back
SHIFT + D
Do not call
SHIFT + N
Not interested
SALE
MANUAL DISPOSITION
What does disposition mean?
Orderly arrangement
How long should you allow an answering machine?
Disposition immediate Shift + A
How do you classify a dead air call?
As an answering machine. SHIFT + A
What type of call would you classify as a CALL BACK?
If they hang up in the middle of the script, or says it’s the wrong person and hangs up. Or if they’re in a hurry and hangs up.
What should you ask if they say “WRONG NUMBER”?
Am I not reaching (address)? Do you live in (zip code)?
What type of calls should be dis positioned under DO NOT CALL or SHIFT + D?
If the person is aggressive, rude or threatening. If he or she insists more than twice to be put on the DNC list or asks twice to be removed. If the person doesn’t qualify either ‘cause they have a contract or no insurance. Roof is less than 3yrs. with no damage. Or if they have a HOA or they live in an apt. condo, etc.
The call should be dispositioned as NOT INTERESTED or SHIFT + N only if . . .
The person listened to what you had to say including a couple of rebuttals and still says is going to pass or not interested.
What are the factors to be taken into account in order to call it a SALE?
The person is responsible for the roof and can make a decision, gave solid answers, commits to be there and speaks fluent English.
What are the 3 types of calls?
The close minded people, active listeners and easy lay downs.
